Victory Toyota of San Bruno - Service Center

Skilled efficient team My appt time was made to satisfy my needs, the mechanics were efficient and skilled. There was a comfortable area to wait and I was out quickly. My appt time was made to satisfy my needs, the mechanics were efficient and skilled. There was a comfortable area to wait and I was out quickly. More

Consistent great service I can count on great service and good prices. Love my highlander. My son has a Camry, my daughter a Matrix . Barry takes care of us. I can count on great service and good prices. Love my highlander. My son has a Camry, my daughter a Matrix . Barry takes care of us. More

Excellent Vehicle Care Another wonderful experience at Melody Toyota San Bruno. This is the only place I will take my Toyota Rav 4. Barry Johnson is professional and a pleas Another wonderful experience at Melody Toyota San Bruno. This is the only place I will take my Toyota Rav 4. Barry Johnson is professional and a pleasure to deal with. Their Toyota technicians are the best around. My Toyota is back to purring like a kitten. Thank you Melody Toyota San Bruno. More

Rav4 2016 2nd service for my car, Louis Hernandez was my Service Advisor. He was kind and friendly, like Barry Johnson, the Service Advisor for my 1st. Their w 2nd service for my car, Louis Hernandez was my Service Advisor. He was kind and friendly, like Barry Johnson, the Service Advisor for my 1st. Their work were both Excellent!!! More

Service my Thirds time appointment with Barry. He is friendly and tell me what I need to fixed my car: I’m giving him 5 stars. I will see him again for my my Thirds time appointment with Barry. He is friendly and tell me what I need to fixed my car: I’m giving him 5 stars. I will see him again for my car oil change soon next month. More

Service I always go to Melody and schedule my appointments with Barry. He's always professional and provides the best customer service. He never tries to se I always go to Melody and schedule my appointments with Barry. He's always professional and provides the best customer service. He never tries to sell more than what my car needs and let's me know of any recommended services for the next visit. More

Great Repair Service It gets a little busy on Saturday morning but the staff are always friendly. They gave me a discount even though I didn't have the coupon. If you get It gets a little busy on Saturday morning but the staff are always friendly. They gave me a discount even though I didn't have the coupon. If you get there early they have Rolling Pin Donuts in the waiting area. More

Great service Service was good. I had my airbag replaced and was helped by Alfred. He called me a few days after to make sure everything was ok with the work and Service was good. I had my airbag replaced and was helped by Alfred. He called me a few days after to make sure everything was ok with the work and if I had any questions or concerns, he was courteous and professional. More

Service Appointment The appointment time was honored promptly and agreed service was completed within a reasonable period. Staff members, including the greeter and Barr The appointment time was honored promptly and agreed service was completed within a reasonable period. Staff members, including the greeter and Barry Johnson, were very courteous and helpful. More

Slow and unprofessional repair work I brought my Scion iA in for repair because it was stalling. When I first arrived, nobody greeted me. I had to be in their face to even get someone's I brought my Scion iA in for repair because it was stalling. When I first arrived, nobody greeted me. I had to be in their face to even get someone's attention. The car took 5 weeks to repair. During that time, I had to keep bugging the service adviser for a rental car. After 5 days, I finally got very vague instructions on how to get one. I had to pay out of my own pocket up front because the incompetent service adviser, Matthew, did not fully explain how the payment will work. Only after the fix, he says Toyota only covers $35 each day and that Enterprise should've billed their dealer instead of me paying up front. And no, he will not contact you to provide updates about the car. He will not answer your phone calls. When I got my car back at the dealer, I noticed the engine was for sure not sounding normal. They told me to keep the car and drive it for a bit, knowing it was unsafe. A week after all of that, the engine light came back on again, so now the car is brought back to them again. This has to be the worst experience I've ever had in a place of business. More