Victory Toyota of San Bruno - Service Center

Andrew Medina is great addition to your service team. He handles my transactions precisely, swiftly, professionally, and smoothly. He handles my transactions precisely, swiftly, professionally, and smoothly. More

Andrew was very helpful and knowledgeable. He helped me prioritize what my vehicle’s service needs first. He helped me prioritize what my vehicle’s service needs first. More

It is always a pleasure to go to this service center - so easy & people are always very helpful! easy & people are always very helpful! More

Great location, great service. Was able to work with my schedule and was able to fix the problem on the first day. Was able to work with my schedule and was able to fix the problem on the first day. More

Great customer service and a very late helpful advisor job was completed on a timely manner. job was completed on a timely manner. More

I can't believe how fast and thorough my most recent service was. In and out in under 30 minutes (23 to be exact). I barely had time to open to newspaper and check for urgent emails. All good. Loved the service was. In and out in under 30 minutes (23 to be exact). I barely had time to open to newspaper and check for urgent emails. All good. Loved the updated service department. Professional, educational and well done! I will be back for the next service. No complaints from this happy camper who has owned Toyotas since 2001 always serviced at Melody and now Victory Toyota. More

Our service provider Andrea is the best, and always explains in detail what is happening and offers solutions. explains in detail what is happening and offers solutions. More

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The best place service and time is on top and of course customer service the best !!! customer service the best !!! More

Bought a new truck there was an issue with the back-up camera sensor there was a bracket missing during manufacturing. I know these things happen and am ok if they took a couple days to get it fixed. I camera sensor there was a bracket missing during manufacturing. I know these things happen and am ok if they took a couple days to get it fixed. I called their customer service and scheduled to come in for service very nice apologized. I get to the service department and the person that greeted very young not experienced. Said that he would have to open a case with Toyota, he didn't know how long he would have my 7-day old truck and there is no loaner. I was confused and said will it take 1-2 days how long? He said he doesn't know they are backed up could take 7-10-20 days he didn't know. He was not friendly, and I asked to talk to the manager. The service manager was no better, he was very hostile as well asked me if I have ever bought a car before and don't I understand the process. I said I did but when you are going to have my new truck for 7-10 days for a bracket this was crazy. He said I should just buy the part myself and fix it myself. Very unprofessional aspect on the service tech and manager. I can't recommend Victory Toyota service poor quality management of the service department, poor customer service. I felt like I was a burden because maybe Toyota Corporate would have to pay for the service which would have to submit a lot of paperwork. If I had paid out of pocket, they probably would have been nicer and more professional. More