Victory Toyota of San Bruno - Service Center

Slow and unprofessional repair work I brought my Scion iA in for repair because it was stalling. When I first arrived, nobody greeted me. I had to be in their face to even get someone's I brought my Scion iA in for repair because it was stalling. When I first arrived, nobody greeted me. I had to be in their face to even get someone's attention. The car took 5 weeks to repair. During that time, I had to keep bugging the service adviser for a rental car. After 5 days, I finally got very vague instructions on how to get one. I had to pay out of my own pocket up front because the incompetent service adviser, Matthew, did not fully explain how the payment will work. Only after the fix, he says Toyota only covers $35 each day and that Enterprise should've billed their dealer instead of me paying up front. And no, he will not contact you to provide updates about the car. He will not answer your phone calls. When I got my car back at the dealer, I noticed the engine was for sure not sounding normal. They told me to keep the car and drive it for a bit, knowing it was unsafe. A week after all of that, the engine light came back on again, so now the car is brought back to them again. This has to be the worst experience I've ever had in a place of business. More

Service was excellent! This was my first time visiting Melody Toyota for service. I have to admit that after having a so so experience in sales when I bought my Prius, it t This was my first time visiting Melody Toyota for service. I have to admit that after having a so so experience in sales when I bought my Prius, it took us 5 hours to buy our car, that I didn't have the highest expectations for their service department. I was assisted by Alfred who is the service manager. I went in on a Saturday, he was courteous and professional and I was in and out in a little over an hour. While he helped me when I went to pick up my car he was also helping two other people, I didn't mind because he was busy and we all appreciated his attentive approach to all of us. A couple of days after I picked up my car he called and asked if everything was ok with my car and if I had any issues or concerns, a very nice follow up call. I will be back! Thank you. More

Very professional Barry has been my service director for many years and has always been very professional and when he promises when your car will be done it will. In th Barry has been my service director for many years and has always been very professional and when he promises when your car will be done it will. In the past they have washed my car but in recent years because of the water shortage could not. Today no water shortage and car not washed. Barry is very good at his job and goes beyond and above. Makes the customer feel very confident. Kudos to Barry. More

Exceptional Customer Servíce Barry had been my service advisor for years now - he has consistently gone above and beyond ...he has proven to be trustworthy and will make sure that Barry had been my service advisor for years now - he has consistently gone above and beyond ...he has proven to be trustworthy and will make sure that I understand everything that will be done To my car. He, along with all of the staff, is professional and genuinely courteous. Melody Toyota is tops! More

Excellent Services Nonie was superb with his details especially when I don't know much about cars. Love the quick turn around on having car back. Service and shuttle Nonie was superb with his details especially when I don't know much about cars. Love the quick turn around on having car back. Service and shuttle at this San Bruno service site is amazing!! More

Poor Customer Service by Nonie Mabini in the Service Depart I have also submitted this issue to Better Business Bureau. I wanted to file a complaint against Nonie Mabini. We purchased our brand new Toyota Co I have also submitted this issue to Better Business Bureau. I wanted to file a complaint against Nonie Mabini. We purchased our brand new Toyota Corolla 2015 with Melody Toyota 2 years ago. At that time we were convinced by the sales manager to get the service warranty where we would get our car serviced till it reached 70k miles for every 5k miles. We paid close to 3K for this service. My car's mileage had reached 65k this past week so I took it in to be serviced. I have been dealing with Chris who used to be the service manager at the san bruno location. When I reached there I found out Chris was no longer with the company and I had been assigned to Nonie Mabini. Nonie went and inspected my car and came back and told me that my 3 tires were bald and needed to be replaced, he quoted my $900+ for the 3 tires. I told him that I will just get my car serviced and will shop round for the tires prior to replacing it. Nonie got frustrated with the fact that I wasn't buying tires from him. He told me that i should cancel the service for my car because there was nothing for them to do since they don't rotate bald tires and that's what they were supposed to do. I asked him again are you sure there is nothing else that you will be doing other than rotating the tires and he said we also check the fluids and other stuff. I told him that I would like to get those done. I paid almost 3K for the extended warranty and I had the full right to get my car serviced. Does Melody Toyota sell extended warranties to their customers just to tell them to cancel their service, can someone please tell me why am I paying all that money if I am to be told to cancel my services? This is totally unprofessional and fraud. I told him I would also liked to get my car vacuumed which was part of the package of the service plan, he seemed pissed and gave me an attitude as if he was doing me a favor when I had actually paid for this service upfront. I dropped the car for service around 130pm and he said it will be ready by 5pm since they were really busy which I was fine with. My appointment was for 2pm. Around 3:40pm Nonie calls me and tells me that the car is ready for pick up. I asked him if he rotated my tires and he said no with an attitude repeating the same message that they don't rotate bald tires. When I reached there I found out that he was gone for the day and despite having a warranty, I had an invoice to pay. I told the receptionist that I had an extended warranty and I shouldn't be billed, she than had another service manager look at my account. She found out that Nonie had added the wrong service code to my account. I already had wasted 30minutes in resolving all this issues, the experience was really frustrating. When I got to my car I noticed that Nonie had also NOT got my car vacuumed as I had requested. Either he has really bad customer service skills or he was a in a rush to leave. Whatever it was I was really pissed at him because before the service manager, Chris that I dealt with was very professional and caring and here I was dealing with an unprofessional and disrespectful worker who called himself a manager. He definitely didn't have any work ethic and he probably thinks he is too good. What he didn't realize is that he is just a xxxx employee and these same customers are the reason why he is working at that dealership. He is NOT doing the customers any favor by attending to them, he is being paid by them, the customers are the reason why he is there and they are also the reason why he is getting a paycheck. I would really appreciate if someone professional from Melody Toyota Service Department will look into this matter. If I am being treated this way by him than I am positive he is treating other customers in the same manner. If there are cameras there than roll the footage and have the management witness his attitude. I am going to post this issue on as many social media websites and expose his unprofessional act so that he doesn't repeat this ever again to anyone if he has any self respect. Also if Melody Toyota has issues getting our cars serviced than they shouldn't be selling the extended warranty to their customers. Am glad I will be done after my last service so that I don't have to deal with person ever again. There are PLENTY other places who will be able to serve us better professionally. Its employees like Nonie that makes businesses lose their customers. I will appreciate if someone could get back to me. More

Day long oil change I brought my car in to Melody at 7:30am for an oil change and a quick inspection. Service Manager Barry took down the info and said it should be read I brought my car in to Melody at 7:30am for an oil change and a quick inspection. Service Manager Barry took down the info and said it should be ready by mid morning. I finally get called at around 3:30pm and Barry informs me I will need differential fluid change and new rear struts to the cost of $1600. I asked about the oil change and he said that's on the radar and there is corrosion on battery. I turned down the struts and stated to finish the oil change and clean the battery. Barry was not communicative in calling me at noon to tell me my car will not be ready for another 3 hours and that the person doing inspection had other cars in front of mine to look at even though I was one of the first few there in the morning. If customer satisfaction is one of their primary goals I certainly did not experience it. What a downer. More