Victory Toyota of San Bruno - Service Center

Five-Star Review for Victory Toyota of San Bruno with Exceptional Service by Cristal Garcia, Service Rep. ------ I recently had an outstanding service experience at Victory Toyota of San Bruno, and I w Exceptional Service by Cristal Garcia, Service Rep. ------ I recently had an outstanding service experience at Victory Toyota of San Bruno, and I want to give special recognition to Cristal Garcia, our Service Advisor. My daughter's Prius Prime suddenly wouldn’t start and wouldn’t shift gears. She called AAA, and the car was first towed to a nearby Firestone location. Unfortunately, they suspected a transmission issue and referred us to a local repair shop. After another inspection, the second shop also determined they couldn’t handle hybrid vehicles and recommended we tow the car to a dealer. That’s when we contacted Victory Toyota. From the moment we arrived, Cristal Garcia went above and beyond. Despite the car being non-operational and on a tow truck, she quickly coordinated with the service team to clear space so it could be brought in safely. She promised a thorough diagnosis and kept her word. Just two days later, Cristal called with great news: the problem was not the transmission, but an exhaust pipe and gasket issue, fully covered under warranty. She had already submitted all the necessary documentation and ordered the parts. This morning, she followed up again to let us know the car was completely repaired, and everything was covered. Her professionalism, courtesy, and attention to detail turned what could have been a stressful situation into a smooth, reassuring experience. I’m so glad we brought the car to Victory Toyota and had the chance to work with Cristal. Trustworthy, attentive, and truly customer-focused — she made a big difference, and I highly recommend this dealership and her service to anyone dealing with car issues, especially with a hybrid like the Prius Prime. More

I am very disappointed in how they handle these routine service appointments. The car is still technically new and needs a oil change and tire rotation, yet they attempt to guilt you into spending $1500 i service appointments. The car is still technically new and needs a oil change and tire rotation, yet they attempt to guilt you into spending $1500 in preventative maintenance every 5K miles. I most likely will not be back. I spent $400+ on my oil change and tire rotation this time. Fool me once.... More

Diem was very helpful scheduling my urgent service appt. Chris did a great job checking me in and ensuring I understood the estimated costs. The team there is always friendly and professional. They found Chris did a great job checking me in and ensuring I understood the estimated costs. The team there is always friendly and professional. They found a coupon for me to use on a very expensive repair - which I appreciated. I know my old 2006 Prius is still running due to the great service at Victory Toyota! More

I had an appointment to drop off my car at 7am. The whole day I didn’t receive a call with any updates. I called a couple of times, the first few times no response. After the second attempt I got a The whole day I didn’t receive a call with any updates. I called a couple of times, the first few times no response. After the second attempt I got a call back with no updates. I called again in the evening because I knew they were closing soon but when they transferred me no response. I called back and who ever answered didn’t give me a chance to explain no one was answering he just immediately transferred me. I was concerned because they never told me they planned on keeping my car. When I called the next morning there were also no updates. So we just decided to drive down there and that’s when they told me my car would be ready in an hour. More

The work is done neatly and the attitude towards customers is very kind and nice. Good luck Chris. customers is very kind and nice. Good luck Chris. More

They delivered the car to me at night and it was very dirty. I took the car to be washed the next day and there were small stone cracks on the car's window. The officer told the manager Musa Tosun and th dirty. I took the car to be washed the next day and there were small stone cracks on the car's window. The officer told the manager Musa Tosun and they said they would fix the car but the crack got bigger and they sent me back without fixing my car. They victimized me More

The staff is friendly and the service was performed in a timely manner. It was an overall good experience! timely manner. It was an overall good experience! More

My visit went amazing. I had a last minute drop in. I had no clue there was a nail in my tire. Good thing someone pointed it out. I had no idea, but they were able to help I had a last minute drop in. I had no clue there was a nail in my tire. Good thing someone pointed it out. I had no idea, but they were able to help me right away. they patched up my tire till replacement tire came in. More

Andrea was efficient, understanding and very knowledgeable. Great rapport! I look forward to working with her again. knowledgeable. Great rapport! I look forward to working with her again. More

Dong took care of me and provided excellent and timely service. Promised me 3 hours and succeeded in his endeavor. service. Promised me 3 hours and succeeded in his endeavor. More