Victory Toyota of San Bruno - Service Center

The service advisors are nice but not sure if service tech is too lazy or just incompetent. I came in with wire and liner damage due to debris from the highway for my Toyota Supra.. I usually get repairs tech is too lazy or just incompetent. I came in with wire and liner damage due to debris from the highway for my Toyota Supra.. I usually get repairs done at a performance shop but this time they recommended I go to a Toyota dealership because my car may need reprogramming/recalibration. I told the service advisor and tried to give them the report the performance shop did but he insisted the tech will do a through inspection and diagnostic report. I still gave them a copy of the report from the performance shop before I left. The car was dropped off Tuesday... on Thursday I get an update saying the car only needed new liners and no wiring damage was seen. You didn't even need to take the tire off to see this exposed wire... When I called services they said the service advisor that was assigned to my car was off, so I asked to speak to their service manager. The service manager said they will have the master tech check again and give me an update in the afternoon... 24 hours pass and no update from anyone. Either Friday or the weekend, I get a confirmation from the service advisor saying they don't see any wiring damage. At this point I'm frustrated... how can you not the broken wire with exposed copper right in front of you. How do you expect me to trust this department to repair my car properly. I call another dealership and ask for their Supra master tech and they said they'll take the car from Victory once they call them. The other dealership confirms Victory will release the car to them. A few minutes later I get a call from Victory asking why I'm asking another dealership to take the car. I told them I'm not happy with how they're working on my car... Then they tell me but we got the wiring parts for my car. I asked so what's the part number, service advisor said the parts specialist is gone for the day... Ahh so magically they know how to fix my car... yeah right... 100% not trusting this place to work on my car or any other cars. More

Service was good, I did drop in for oil change, wait was a bit long, but everyone was very friendly and courtesy!!!! I like Victory verse other dealerships I’ve been to a bit long, but everyone was very friendly and courtesy!!!! I like Victory verse other dealerships I’ve been to More

The service team took their time servicing my vehicle and got it back to me the same day. They even provided a great loaner so that I could get back to work. Andrew and Andrea were great to work with. I was got it back to me the same day. They even provided a great loaner so that I could get back to work. Andrew and Andrea were great to work with. I was very pleased with the service that I received and will definitely use them for all of my future service needs. They really set the bar high when it comes to service. Great job team! More

Great service - Andrea is great to work with and keeps my 4runner in top shape! 4runner in top shape! More

Had appt in a,m. Chris was nice enough to call Lyft as 2 hrs waiting for oil change and eventually got Lyft to pick me up. Chris is. Great guy! Chris was nice enough to call Lyft as 2 hrs waiting for oil change and eventually got Lyft to pick me up. Chris is. Great guy! More

Great service department . They genuinely care and always try to be helpful in any way possible . They genuinely care and always try to be helpful in any way possible . More

friendly staff. ...brought me a chair to sit on without me even asking. explained with what needs or doesn't need to be done. when i picked my car up my agent even wa ...brought me a chair to sit on without me even asking. explained with what needs or doesn't need to be done. when i picked my car up my agent even walked out to show me how to get out of the lot since all the streets were torn up and blocked off due to a sewer repair More

They got the necessary work done within 8 hours. Service writer was professional and friendly. Service writer was professional and friendly. More

Dong Nguyen advised what service was needed plus additional issues in a professional manner. Tech video was excellent. additional issues in a professional manner. Tech video was excellent. More

Service has been satisfactory and Chris was very helpful, efficient, knowledgeable and courteous last service. efficient, knowledgeable and courteous last service. More