Victory Toyota of San Bruno - Service Center

Our service provider Andrea is the best, and always explains in detail what is happening and offers solutions. explains in detail what is happening and offers solutions. More

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The best place service and time is on top and of course customer service the best !!! customer service the best !!! More

Bought a new truck there was an issue with the back-up camera sensor there was a bracket missing during manufacturing. I know these things happen and am ok if they took a couple days to get it fixed. I camera sensor there was a bracket missing during manufacturing. I know these things happen and am ok if they took a couple days to get it fixed. I called their customer service and scheduled to come in for service very nice apologized. I get to the service department and the person that greeted very young not experienced. Said that he would have to open a case with Toyota, he didn't know how long he would have my 7-day old truck and there is no loaner. I was confused and said will it take 1-2 days how long? He said he doesn't know they are backed up could take 7-10-20 days he didn't know. He was not friendly, and I asked to talk to the manager. The service manager was no better, he was very hostile as well asked me if I have ever bought a car before and don't I understand the process. I said I did but when you are going to have my new truck for 7-10 days for a bracket this was crazy. He said I should just buy the part myself and fix it myself. Very unprofessional aspect on the service tech and manager. I can't recommend Victory Toyota service poor quality management of the service department, poor customer service. I felt like I was a burden because maybe Toyota Corporate would have to pay for the service which would have to submit a lot of paperwork. If I had paid out of pocket, they probably would have been nicer and more professional. More

My service appt was at 915. They took it at 10! Service manager was rude! My warranty is up, bye Victory you'll never see me again! manager was rude! My warranty is up, bye Victory you'll never see me again! More

Service disapointment Poor service. I had to ask two or three times together new tires,and the m was not offered a choice.of which quality of tires I wanted. Also my appoin Poor service. I had to ask two or three times together new tires,and the m was not offered a choice.of which quality of tires I wanted. Also my appointment was with Barry Johnson but George just took over. Berry has been most helpful in the past and I will be careful to see him in the future. More

Melody Toyota is GREAT!!!! Ever since I have purchased my 2016 Toyota Camry, I have been going to Melody Toyota for my service check ups. Everyone is super friendly, and profess Ever since I have purchased my 2016 Toyota Camry, I have been going to Melody Toyota for my service check ups. Everyone is super friendly, and professional. I drop off my car at my appointment time, by the time I am done with checking in, the shuttle service is ready to drop me off at my work. When picking up my car, the service adviser goes through the details of service that was done. I have never had a problem with Melody Toyota, I would highly recommend this service center! More

Good experience for my recent service for my camry. Job was well done and person is also very kind and professional. Thank you very much, for my recent service for my camry. Job was well done and person is also very kind and professional. Thank you very much, More

Satisfy for your service,I hope it can be shorten the waiting time.The car feels good after your maintenance.I looking forward next time. for your service,I hope it can be shorten the waiting time.The car feels good after your maintenance.I looking forward next time. More

This dealership is the best !!!! The Toyota San Bruno dealship is the best in the whole northern peninsula . The shop knows what they are doing which I can say other places do not. So The Toyota San Bruno dealship is the best in the whole northern peninsula . The shop knows what they are doing which I can say other places do not. So, all I do is come in one time only because the job is done right the first time. More