Victory Toyota of San Bruno

best price with Costco program! I am not good at negotiating, so I used the Costco auto program and they directed me to go to Melody Toyota. The price was very reasonable, and the pr I am not good at negotiating, so I used the Costco auto program and they directed me to go to Melody Toyota. The price was very reasonable, and the process was simple. The other dealers told me they couldn't match the price! More

Poor Customer Service by Nonie Mabini in the Service Depart I have also submitted this issue to Better Business Bureau. I wanted to file a complaint against Nonie Mabini. We purchased our brand new Toyota Co I have also submitted this issue to Better Business Bureau. I wanted to file a complaint against Nonie Mabini. We purchased our brand new Toyota Corolla 2015 with Melody Toyota 2 years ago. At that time we were convinced by the sales manager to get the service warranty where we would get our car serviced till it reached 70k miles for every 5k miles. We paid close to 3K for this service. My car's mileage had reached 65k this past week so I took it in to be serviced. I have been dealing with Chris who used to be the service manager at the san bruno location. When I reached there I found out Chris was no longer with the company and I had been assigned to Nonie Mabini. Nonie went and inspected my car and came back and told me that my 3 tires were bald and needed to be replaced, he quoted my $900+ for the 3 tires. I told him that I will just get my car serviced and will shop round for the tires prior to replacing it. Nonie got frustrated with the fact that I wasn't buying tires from him. He told me that i should cancel the service for my car because there was nothing for them to do since they don't rotate bald tires and that's what they were supposed to do. I asked him again are you sure there is nothing else that you will be doing other than rotating the tires and he said we also check the fluids and other stuff. I told him that I would like to get those done. I paid almost 3K for the extended warranty and I had the full right to get my car serviced. Does Melody Toyota sell extended warranties to their customers just to tell them to cancel their service, can someone please tell me why am I paying all that money if I am to be told to cancel my services? This is totally unprofessional and fraud. I told him I would also liked to get my car vacuumed which was part of the package of the service plan, he seemed pissed and gave me an attitude as if he was doing me a favor when I had actually paid for this service upfront. I dropped the car for service around 130pm and he said it will be ready by 5pm since they were really busy which I was fine with. My appointment was for 2pm. Around 3:40pm Nonie calls me and tells me that the car is ready for pick up. I asked him if he rotated my tires and he said no with an attitude repeating the same message that they don't rotate bald tires. When I reached there I found out that he was gone for the day and despite having a warranty, I had an invoice to pay. I told the receptionist that I had an extended warranty and I shouldn't be billed, she than had another service manager look at my account. She found out that Nonie had added the wrong service code to my account. I already had wasted 30minutes in resolving all this issues, the experience was really frustrating. When I got to my car I noticed that Nonie had also NOT got my car vacuumed as I had requested. Either he has really bad customer service skills or he was a in a rush to leave. Whatever it was I was really pissed at him because before the service manager, Chris that I dealt with was very professional and caring and here I was dealing with an unprofessional and disrespectful worker who called himself a manager. He definitely didn't have any work ethic and he probably thinks he is too good. What he didn't realize is that he is just a xxxx employee and these same customers are the reason why he is working at that dealership. He is NOT doing the customers any favor by attending to them, he is being paid by them, the customers are the reason why he is there and they are also the reason why he is getting a paycheck. I would really appreciate if someone professional from Melody Toyota Service Department will look into this matter. If I am being treated this way by him than I am positive he is treating other customers in the same manner. If there are cameras there than roll the footage and have the management witness his attitude. I am going to post this issue on as many social media websites and expose his unprofessional act so that he doesn't repeat this ever again to anyone if he has any self respect. Also if Melody Toyota has issues getting our cars serviced than they shouldn't be selling the extended warranty to their customers. Am glad I will be done after my last service so that I don't have to deal with person ever again. There are PLENTY other places who will be able to serve us better professionally. Its employees like Nonie that makes businesses lose their customers. I will appreciate if someone could get back to me. More

Yaris Purchase Brandon was great, time was flexible, and quick to respond to any questions I had. Bought a Yaris IA and went smoothly. I couldn't bring my car home t Brandon was great, time was flexible, and quick to respond to any questions I had. Bought a Yaris IA and went smoothly. I couldn't bring my car home the same day but they gave me a loner car and Brandon delivered the car to me. More