Victory Toyota of San Bruno

We have been buying form Melody snice 2003. We always have good experience in here. My Sales assistance Gary has good knowledge and good customer service. We will definitely recommend everyone to go ther have good experience in here. My Sales assistance Gary has good knowledge and good customer service. We will definitely recommend everyone to go there. More

Absolutely worst dealership in the area. First question they ask is "are you buying today?" and then goes "come back when you want to buy". My friend ended up buying Honda the same day from a different dea they ask is "are you buying today?" and then goes "come back when you want to buy". My friend ended up buying Honda the same day from a different dealership. I would never go here for my own car as well and make sure all my friends and family stays away from here. May be they just treat foreign people like that. Whatever it is, they are not getting our business More

Violated my property and privacy Quincy Green moved items from my old car to my new car without my permission. Many items missing including checkbook that could be used for identity Quincy Green moved items from my old car to my new car without my permission. Many items missing including checkbook that could be used for identity theft. It took a lot of time and effort to place fraud alerts with credit agencies and banks, Some items eventually returned, but not all. I wrote to the GM - zero response. No apology, just absolute silence. Do not use Melody Toyota. More

Really guys? I mean, REALLY?!?! I recently inquired about a new car, the 2020 Toyota Supra this dealer had listed on their website. The MSRP on this car was $57k and change. I submit I recently inquired about a new car, the 2020 Toyota Supra this dealer had listed on their website. The MSRP on this car was $57k and change. I submit s query online and get a response from a sales guy, Quincy Green, and only referred to me as "brother", super professional if you ask me. I asked how much they'd let it go for and his response was absolutely comical...."they're selling for $187k at the dealership down the road" Bahaha! I said, conversation over, this is a non-starter. Now the game starts... "make me an offer, the worst I can say is no", he says. That's not how this works; you tell me how much you want, and I, the customer, declines the offered price. This is one of the most exploitative cash grabs I've ever seen from a dealership. For a car that will be worth $25k in three years... The best part was the follow up email from the dealership thanking me for my business and declaring their commitment to earning my business in anyway they can. Peace out Melody Toyota! I'll buy from someone that actually wants me as a long-term customer, not just a one-time cash grab. More

DO NOT BUY A CAR HERE!!! 5 stars for the car, but I would give 0 or negative stars to after sales and services if I can. Go to other dealers!!! If you have money to buy car 5 stars for the car, but I would give 0 or negative stars to after sales and services if I can. Go to other dealers!!! If you have money to buy car and do not have to come back here for the services and anything else, this dealer maybe good for you. When Melody Toyota get your money already, they will ignore you. They do not care how big mistake they made. Do not expect they are going to call you back. They will NEVER call you back. When you can no longer wait for them to call you back, you will try to go there to talk to them in-person. They will let you wait at least a couple hours. Then, they will say “Oh, the person who responsible for this matter is off today. Please came back again later”. I purchased Highlander with an extend warranty and Toyota Care Plus. That was my big mistake. -You got to check all the document and receipt to make sure that you receive the right plan you paid for. I purchased the Platinum plan, but I got a Gold package instead, which was a lower and cheaper than what I paid for. They will NEVER fix it for you even though I have a proof that I paid for Platinum plan. -When they try to sell you the package Toyota Care Plus, they will tell you it will cover everything for the services every 5k miles. They are LYING!!! It will cover only oil change, inspection, and tire rotation, which with the coupon, it is just on $59. Other factory recommendation or the big service, IT WILL NOT COVER. You have to pay more for it. DO NOT BUY IT!!! I strongly recommend to STAY AWAY from this dealer. More

Never go th Melody Toyota Isac from Melody Toyota called me and said he was a True Car Dealership and would sell me a Tacoma TRO 6’ bed for the advertise price. From True Isac from Melody Toyota called me and said he was a True Car Dealership and would sell me a Tacoma TRO 6’ bed for the advertise price. From True Car. Isac said he had the color I wanted with a 6’ bed and it would be in the front of the Dealership when I got there . The Truck was not there it was in there other lot Isac said . Not so the Truck came Oakland. Another sale person was walking with us looking for the truck Isac said he had in the lot with us his name was Quincy. Isac tell his friend Quincy to sell me the Truck at True Car advertiser price when Quincy come back with the price I asked is this at Dealer invoice price ( Dealer invoice was True Car advertiser price ). Quincy said yes so I made the deal. Quincy never showed me the MSRP price just said it’s a Dealer invoice just like True Car advertised for. The next day I looked in the glove box for the service books and I found the MSRP sticker price in the pages of the service book. I trusted Quincy for saying he was giving me the True Car advertise price. Never trust this Dealership and they lie ,They only sell at MSRP ,they believe in false advertisement. If I know all this is how they do business I would of never went to Melody Toyota More

Service disapointment Poor service. I had to ask two or three times together new tires,and the m was not offered a choice.of which quality of tires I wanted. Also my appoin Poor service. I had to ask two or three times together new tires,and the m was not offered a choice.of which quality of tires I wanted. Also my appointment was with Barry Johnson but George just took over. Berry has been most helpful in the past and I will be careful to see him in the future. More

AMAZING SERVICE! SAVED THE DAY! Melody Toyota is amazing! I went in stressed and left extremely happy! The Nissan/Infiniti dealer in SF seriously dropped the ball with me, and melody Melody Toyota is amazing! I went in stressed and left extremely happy! The Nissan/Infiniti dealer in SF seriously dropped the ball with me, and melody Toyota saved the day! Everyone was extremely nice and honest, from the manager, to the finance guy to my salesman,Tyler Abril! I appreciate all of your help And honesty! I purchase a car every 2 years and will be back to purchase from Tyler and Melody Toyota. A+ More

Melody Toyota is GREAT!!!! Ever since I have purchased my 2016 Toyota Camry, I have been going to Melody Toyota for my service check ups. Everyone is super friendly, and profess Ever since I have purchased my 2016 Toyota Camry, I have been going to Melody Toyota for my service check ups. Everyone is super friendly, and professional. I drop off my car at my appointment time, by the time I am done with checking in, the shuttle service is ready to drop me off at my work. When picking up my car, the service adviser goes through the details of service that was done. I have never had a problem with Melody Toyota, I would highly recommend this service center! More

Good experience for my recent service for my camry. Job was well done and person is also very kind and professional. Thank you very much, for my recent service for my camry. Job was well done and person is also very kind and professional. Thank you very much, More