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Victory Toyota of Brook Park - Service Center

Brook Park, OH

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1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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January 20, 2023

Professional, honest, easy to work with. No high pressure sales. Service is also reasonable and customer centric. More

by mapw1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary "CAP" Capper
Jan 23, 2023 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2023

They were busy but managed to keep their service lane clear. Staff were welcoming, honest and respected your time. They washed my vehicle and you could not tell anyone had been inside it. My vehicle was More

by odonnell1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

January 19, 2023

Personnel is very nice courteous the facilitiey is very clean service was excellent will definitely recommend you More

by treece.robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

January 18, 2023

The services they perform are always done curtesly and with a smile. My salesperson is always friendly when I go in the shop or showroom. More

by LYNNDRAGONKEEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

January 18, 2023

The wait was a little long but not too bad. The employees were helpful. Stop. More

by USACINDY
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 18, 2023

Always professional and quick service. Very upfront and honest with assessment of what you need immediately and what can wait if you can’t afford to do everything at once. More

by rj918.1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 5 STAR review. Helping our customers stay in their budgets and keeping your Toyota running it's best is a top goal of ours. Please let us know if there is something else we can help you with and please dive safely!

January 17, 2023

Although I was disappointed that certain features were not available, Terry was very accommodating, knowledgeable and aimed to please. More

by jschille98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 17, 2023

Excellent service. I do not understand why the entire survey is dependent upon the completion of this section. More

by WWILLMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you for taking the time to do the review. It is important to us so we know that our clients are happy with the results of their visit. We look forward to seeing you again. Please let us know if you need anything!

January 17, 2023

Efficient, courteous and friendly each time I visit. Wait times are appropriate. Staff is accessible for questions More

by BEANJKB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 16, 2023

Scott Barrier takes care of all my car services which I am pleased. Excellent services More

by Msnske93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All employees that I encounter are pleasant and helpful.
Jan 16, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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