Victory Toyota of Brook Park - Service Center

I have been very pleased with the customer care I receive when I come in for my Camry. I also owned a Prius and am looking at a Prius V in the future. I will definitely be doing my shopping and service at when I come in for my Camry. I also owned a Prius and am looking at a Prius V in the future. I will definitely be doing my shopping and service at Metro Toyota. More

I recently brought my car in for it's 30,000 mile maintenance. Back in February, the 25,000 mile maintenance check cost me approximately $100.00. This covered oilchange tire rotation, brake and fluid maintenance. Back in February, the 25,000 mile maintenance check cost me approximately $100.00. This covered oilchange tire rotation, brake and fluid check etc. This time the cost more than doubled! The only difference was the installation of the cabin filter. Labor costs over $137.00, shop costs up from $7.00 to over $13.00. This was very upsetting to me! I am now wondering whether I will continue to bring my car back here for service. This is very troubling. More

I Just purchased a truck and decided to take it to Metro Toyota for repair as the check engine light was on and assumed that they would know best, "assumed" is right! I was greeted by Paul who asked what w Toyota for repair as the check engine light was on and assumed that they would know best, "assumed" is right! I was greeted by Paul who asked what was the reason for my visit today, I told him that I just purchased the truck and would like it checked out completely as well as look at why the check engine light was on. I also aked them to look at why the brake light was on. Earlier that day I released the emergency brake cables, the right rear brake was dragging. Later that day I received a call from Paul with a list of issues that needed attention. 1 The Oxygen sensor needed to be replaced. 2 The emergency brake cables needed to have 2 hours spent on them to free them up or a half hour to release them, I chose to have them released instead of the 2 hour price, after all it is a 1995 tacoma. I assumed that the brake light would be off as that was one reason for my visit. 3 the mass air flow needed to be cleaned. 4 the throttle body needed to be cleaned, it was sticking. 5 the air filter needed to be replaced. 636 dollars later I picked up my truck only to find the brake light still on. After questioning Paul, I was told that the cable were not replaced only released and the light would remain on. I was never told that the light would remain on, and apparently will remain on until I spend more money to replace the cables. I was also told that spark plugs and wires were needed yet I replaced them only hours earlier. After speaking with the service manager and getting nowhere with no resolution I left and went home. Four hours later my check engine light came back on so now my 636 dollars that I spent seems to have done no good. I tried to call Ken the general manager, had to leave a message and wait for a return call as I refuse to talk with Paul. He apparently feels that we are all idiots and have no idea how cars work as this was his tone when we talked. I gave them a chance and they failed. I will never have any future dealings with Metro Toyota. More