Victory Toyota Marietta - Service Center

Did a safety recall for the clutch and fly wheel and while it was there, went ahead and had them do an oil change, tire rotation and multi point inspection. Once I got home the inspection said everythi while it was there, went ahead and had them do an oil change, tire rotation and multi point inspection. Once I got home the inspection said everything was great and in the green including the cooling system. Seems funny when I have an coolant leak and the coolant level is low. Seems like the inspection is just pencil whipped to me. More

I received an email reminder about my services due. I tried using the link in the email to schedule and it didn’t work. I called and the call center agent could not locate me in the database after some I tried using the link in the email to schedule and it didn’t work. I called and the call center agent could not locate me in the database after some searching. She transferred me to my local dealer after some time and my call being dropped twice. I reached a very helpful and optimistic service scheduler who explained through needing all my information again because they were recently bought out and were using 3 different systems, not all were accessible to everyone.. I got lucky and got your 1 employee who is your ‘swivel chair’ in systems. She was not able to pull my VIN and check for recalls but assured me it’d be done at my appt. (It was.) I got an appt the same week and it was quick, on time and efficient. I was in and out and offered a complimentary wash. It was expensive for an oil change. Check out was easy. I didn’t really get any upsell opportunities and instead of going over the inspection check with me (which I recommend for every client), I was assured I was not impacted by any recalls and asked to sign out. Not terrible, but if someone slowed me down I would have asked a few questions that could have led to a soft upsell. I rate the folks here locally as exceptional, considering they aren’t really setup to provide exceptional customer service in the smart world we live in. I was essentially treated as a brand new client even though I’ve been to this location for the 3 years I’ve lived here and only use Toyota dealerships for my 4Runner. I don’t put this on the employees who helped me, they did the best with what they had. But I do speak to management about the experience you’ve asked your employees to work through and build off of - it’s not great. No one could even tell me how I was getting the reminder emails about my service with the new Victory logo and header/footer. In a small town like ours, treating return locals as familiar faces goes a long way and guarantees loyalty to your dealership. While they are killing it right now for you, my recommendation is not to drag this out and remedy your client service database/software merging/processes ASAP. Happy employees keep clients happy. More

The service department was very friendly and very helpful when it came to serving my car. I would recommend the service department to anyone I know when it came to serving my car. I would recommend the service department to anyone I know More

All of your service employees were very helpful and Courteous. They provided us with Great customer service. We are very pleased. Courteous. They provided us with Great customer service. We are very pleased. More

Ordered wrong part . Second time this happened. That’s two times this has happened. Some needs to check twice to Make sure the right part is ordered. Second time this happened. That’s two times this has happened. Some needs to check twice to Make sure the right part is ordered. More

This was the 7th or 8th time we have had a vehicle there for transmission problems and all of our experiences have been about the same. Seems like the maintenance department knows how to quickly repair and for transmission problems and all of our experiences have been about the same. Seems like the maintenance department knows how to quickly repair and or rebuild a transmission. the scheduling department are very good at relaying information and or any problems they come across. More

The service advisor I dealt with didn't seem as knowledgeable as past ones.I asked to have wipers checked because of being noisy and streaking but she said to bring it back if it happens again! I o knowledgeable as past ones.I asked to have wipers checked because of being noisy and streaking but she said to bring it back if it happens again! I only wanted rear passenger side door checked because only it held water but she gave me estimate for all 4 doors and about $900.00 right before Christmas! I didn't get my usual car Wash with no mention of that from her. I had to contact Jason Varner to see why it wouldn't have been done. More

Josh and Rocky made sure my truck was fixed exactly how they would want their own. Vehicles fixed. They were great to work with and always accessible. I’ll definitely keep my business with them. they would want their own. Vehicles fixed. They were great to work with and always accessible. I’ll definitely keep my business with them. More

Excellent service as always by this dealership! They are quick and professional every time I go They are quick and professional every time I go More

good service. Detail explaining the problems with the vehicle. Gave us a quote on how much it would cost for repairs Detail explaining the problems with the vehicle. Gave us a quote on how much it would cost for repairs More