Victory Toyota Marietta - Service Center

On time service. Very informative on the work that was performed. Follow up info e-mailed. Friendly atmosphere. Very informative on the work that was performed. Follow up info e-mailed. Friendly atmosphere. More

Always kind and professional. Waiting area is clean and they communicate clearly on status of vehicle maintenance. Waiting area is clean and they communicate clearly on status of vehicle maintenance. More

Ive brought my vehicle in several times for repairs and recalls. The ataff and mechanics are very hospitable and orofessional. I talk them up to everyone who asks about where to get their cars or trucks s recalls. The ataff and mechanics are very hospitable and orofessional. I talk them up to everyone who asks about where to get their cars or trucks serviced competently. Thank you for all the good works you are delivering! More

Understaffed, long wait times (1. 5 hr ave), nice but stressed staff, free snacks, clean facility 5 hr ave), nice but stressed staff, free snacks, clean facility More

Had to make a return trip to fix front passenger fender that was put on incorrectly after body work. that was put on incorrectly after body work. More

Service appointment was at 1:30. Upon arrival there was no intake person available. I had to track one down. Waited three and a half hours with no communication from service perso Upon arrival there was no intake person available. I had to track one down. Waited three and a half hours with no communication from service personnel. I finally saw that the car was parked outside and had to track down a service rep only to be told that the problem needed parts, which were not in stock and that service would have to be rescheduled when parts arrive. I have dealt with this dealership for 15 years and purchased two vehicles there. The service department had always been efficient. The quality of the service has seriously deteriorated under the new management. After this experience, I'm exploring other dealerships in the area. More

Everyone was really nice and helpful explain everything that they were going to do and was in and out at a reasonable time. that they were going to do and was in and out at a reasonable time. More

Problem was diagnosed and resolved promptly. Staff were courteous and helpful. I will be back. Staff were courteous and helpful. I will be back. More

While I appreciate the technician trying to diagnose the problem for three hours and only charged me for one hour of shop time, they also charged me for shop supplies and there was still no resolution. The problem for three hours and only charged me for one hour of shop time, they also charged me for shop supplies and there was still no resolution. The situation was that the factory infotainment system went bad and since that part is no longer available, I had an aftermarket infotainment system professional installed by a third party dealer. I needed Victory to program the infotainment system to allow for all four trailer brake control settings to be available for selection based on towing needs. In addition, upon check-in, I had requested that the name on the account be changed from Mike Rexroad to Michael Rexroad and the person at the counter said it would not be a problem to change. However, this change was never made. Please reference invoice number CHCS32685. More

Very friendly and they do a great job. Service was quick and thorough. They address all my concerns. Service was quick and thorough. They address all my concerns. More