Victory Toyota Barboursville - Service Center

Sales department is great. The service department on the other hand leaves much to be desired. We have had our 2023 Toyota Highlander there 6 times to fix the lift gate and it The service department on the other hand leaves much to be desired. We have had our 2023 Toyota Highlander there 6 times to fix the lift gate and it is still not fixed. The most recent time they informed us the wrong part was ordered after we had already driven the car there to be fixed after they had called to tell us the part was in. They apologized and said they aren’t sure when the correct part will be in. So we will have to make another trip there once the correct part comes in. Very frustrating. More

They call it Total vehicle care, but yet they don’t balance your tires who rotates doesn’t balance your tires balance your tires who rotates doesn’t balance your tires More

Always fast and friendly service. Best service center I’ve ever been to for service. Best service center I’ve ever been to for service. More

Received an appointment on the day I called to check on having the 24 month service performed on my Tacoma. The service representative very polite and courteous. having the 24 month service performed on my Tacoma. The service representative very polite and courteous. More

We were told at 4:50 our cehicle was done. We showed up at 5:05 to pick it up. We apologized as soon as we got there, then The associate made a comment that he could have been 1/2 way home by We showed up at 5:05 to pick it up. We apologized as soon as we got there, then The associate made a comment that he could have been 1/2 way home by now More

Jerry was very helpful. He understood what TicTocTire recommended doing to repair my tire and make future repairs easier. He understood what TicTocTire recommended doing to repair my tire and make future repairs easier. More

Took me in for sticker no app then offered to do my maintenance that was due soon no app much appreciated so I didn’t have travel back to Huntington again maintenance that was due soon no app much appreciated so I didn’t have travel back to Huntington again More

The service Dept did great with me to fix my Truck and they were Nice! they were Nice! More

Also good service and a comfortable, clean waiting area. The personnel are courteous and helpful. The personnel are courteous and helpful. More

made appt with Jerry who was very helpful & helpful. service adviser was thorough and courteous service adviser was thorough and courteous More