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Victory Toyota Barboursville - Service Center

Barboursville, WV

4.3
181 Reviews

181 Reviews of Victory Toyota Barboursville - Service Center

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June 08, 2025

The service manager was quick to help with the problem my new Toyota Tundra was having. We just had it worked on and so far, it is hard to tell if the gas gauge has been fixed, but time will tell. He told More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2025

Very pleasant…. . great employees and comfortable waiting area. Service was quick and easy. Thank you. More

by LEFFINGWELL72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
June 07, 2025

I was there for almost 2 hours and then told they didn’t have part to fix it. They have not called for me to come back . They also busted the seat molding the drivers side. My husband said the recall was fo More

by SUPER_MOM25511
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Ball
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

Slow. Phones rang frequently and went unanswered. Staff was curious and did what they could to appeared that it was just over booked More

by BRIAN.S.BURGESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Ball
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Turner
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2025

I will be driving to the next closest dealer for service I left a detailed review yesterday More

by wsetliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department if you can call it that
June 06, 2025

Just not the same customer service. Nothing more to add. Will compare at next service. More

by Same
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Fry or possibly Jono
June 06, 2025

I have always had my car serviced here. They are knowledgeable and continue to not disappoint! More

by laurieshan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

I’m 72 years old this the worst service department I have ever experienced would not return calls or keep me up to speed More

by wsetliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
June 05, 2025

Excellent Service and excellent customer service. Staff went out of their way to help me. More

by DJJPIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Smith
June 01, 2025

I believe they forgot I was there. After 3 hours, I went to check on status of my car and it was parked in the dock. More

by RICKWHITETLF
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know who was taken care of me.
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