Victory Subaru

I worked with Bilal, Alex and Gary. They did a great job making a fair deal and putting me in the Subaru that I wanted. Completely satisfied! They did a great job making a fair deal and putting me in the Subaru that I wanted. Completely satisfied! More

Staff were accommodating and approachable Bilal is the best! Craig from Finance was so helpful too. We felt at ease at once. You guys are awesome! Thank you! best! Craig from Finance was so helpful too. We felt at ease at once. You guys are awesome! Thank you! More

I “ Highly Recommend! ” Bilal he was my salesperson in 2020 and again. He was great to work with and really went above and beyond to secure our desired car and ensure top ” Bilal he was my salesperson in 2020 and again. He was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and Craig Buttcher finance manager I would highly recommend him also. My whole experience overall was great was from start to finish and I love subaru sommerset the team over there is the best especially our guy Bilal who made everything possible and stress free. Thank you ! More

Had a great experience with Erin, I had done my research before entering, No pushing to buy, easy to get to test drive and get all details about the vehicle. Bought the car and traded in as well, all don before entering, No pushing to buy, easy to get to test drive and get all details about the vehicle. Bought the car and traded in as well, all done the same day. Thanks Erin! More

I love how the owner is very active on here replying to our customers' reviews. I will try to describe my experience objectively and see how the owner responds. FYI, I had zero interaction with the "owner" our customers' reviews. I will try to describe my experience objectively and see how the owner responds. FYI, I had zero interaction with the "owner" throughout my time at the dealership and on the phone the next day. Logically his perspective on the whole thing will be based on his own guys' description. I was first greeted by Amanda Jannone from online sales. She was just great. I then met up with Isaiah Katallage. He's a great sales person and very welcoming. He puts no pressure on me when we were test driving the cars. I was pretty much settled on the Ascent because of the size and I was presented with a quote sheet. I know Victory Subaru is proud of their lifetime warranty but unfortunately it does not apply on used cars. They were charging a Pre Delivery Recon fee of $1700, and when asked about why do you charge this, they told me this is essentially what gave me factory warranty plus the 7 year/100K miles powertrain warranty as well. However, Victory Subaru was the only dealer among other Subaru dealers I've shopped around that charged this fee. Since I was only looking for '22 models with low mileages, they all have the same warranty, but none of them charge the $1700 for it. I was told the next day by him that no matter what dealer you go, you will be charged with this amount but realistically you guys are the only one charging this. I told Isaiah the asking price on this car is already 2K higher than the other Ascent I saw, plus the $1700 fee, it's almost 4 grand more expensive. Then I was greeted by Chris Sisco, the Sales Manager. He INSISTED that they were only profiting $193 from this car. He was very precise about the number, one hundred and ninety three dollars. I told him about my number that would make me sign the deal right there, $39K. They wouldn't budge a cent on the price. I then told them to meet me in the middle, $40K. He still wouldn't budge a cent. The asking price was $41,995 at the time. It was a shame since I really liked the pearl white paint. When I checked the webpage I had open on my desktop after I got back, this particular ascent was marked at $41,750. So what happened to the $193 profit that you guys are MERELY getting. When whomever decided to lower the price to $41,750, Chris simply had no idea, and he wouldn't budge a single cent while insisting on $193 is your total profit. The next day I got a call from Isaiah asking me whether there is a number that I can sign the deal. I said $40K but I don't know why are you still charging the $1700 fee. I know every single dealership will be different but no matter the reason you are charging this, it's just another $1700 I don't need to spend, since I am only looking for CPOs. I missed two or three consecutive calls from him that morning since I was at work. Then when I called him back I was told they are willing to give me a $1700 discount on the car but the $1700 has to be charged no matter what. I was then reached by one of their sales manager. Unfortunately I forgot his name but he was very professional throughout our communication. I was given the final quote, which stays the same, plus a super expensive doc fee and non tax fees compared to other subaru dealership. They were charging $799 for doc fee and $418.50 for non tax fees, which were literally twice than most other Subaru dealers were charging. I told both him and Isaiah no.Then the final words from Isaiah, quoting verbatim here, were "All I can say to you was good luck," with a hint of frustration. That concluded my whole experience with them. This dealership overcharges you for the same CPOs you can get at other place. And if you are shopping for used cars, say goodbye to the lifetime warranty they are immensely proud of. More

I had a great experience from the sales person bilah the finance department and manager there were no problems at all thanks finance department and manager there were no problems at all thanks More

My dad started the outreach process for me because I had had such difficult interactions with other dealerships. He worked with Kassandra to get initial quotes and information online and then Kassandra pass had such difficult interactions with other dealerships. He worked with Kassandra to get initial quotes and information online and then Kassandra passed us over to Jon for the in-person transaction. Craig made the financing portion as simple and straight-forward as possible and didn’t try to upsell me. I really appreciate everyone at this dealership staying true to their word and working with me. More

I had an excellent sales experience dealing with Alex. He is open, honest, and responsive. He operates with integrity, which is admirable and is rear in this business. I wish there were more people like h He is open, honest, and responsive. He operates with integrity, which is admirable and is rear in this business. I wish there were more people like him. More

Best Subaru dealership in the area! Don't be fooled by the "bigger is better" philosophy! Victory Subaru is the place to go! Enjoy the buying process! Don't be fooled by the "bigger is better" philosophy! Victory Subaru is the place to go! Enjoy the buying process! More

You sent an e-mail asking "How was your experience with Victory Subaru? You contacted Anthony Napoleon at Victory Subaru on 6/4/2023. We'd love to hear about your experience working with this dealer." Victory Subaru? You contacted Anthony Napoleon at Victory Subaru on 6/4/2023. We'd love to hear about your experience working with this dealer." Given that I never heard from him, I would say that my experience was not great. I went with another dealer who was much more responsive. More