Victory Subaru
Somerset, NJ
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Tracy Lambert was great Tracy Lambert was able to help me fix both my condenser and compressor in a timely manner, as well as get me a loaner car with little notice. She was Tracy Lambert was able to help me fix both my condenser and compressor in a timely manner, as well as get me a loaner car with little notice. She was also able to get all of the grime off my Crosstrek when normal means wouldn't work. Thanks again. More
Service fit for a king The service department helped me out when I had an emergent situation with my windshield and needed a loaner. The staff was courteous and flexible in The service department helped me out when I had an emergent situation with my windshield and needed a loaner. The staff was courteous and flexible in scheduling the drop off and pick up. More
Easy, great servicing experience! This was the first time I brought the car in for servicing- my husband usually does it. Tracy was extremely helpful, explained what needed to be done This was the first time I brought the car in for servicing- my husband usually does it. Tracy was extremely helpful, explained what needed to be done to my car, and showed me where I could choose drinks and snacks while I was waiting until the servicing was completed. Before I knew it, my car was ready to go. More
routine maintenance Easy to schedule service online, quick turnaround for routine maintenance like oil changes and loaner cars available; concierge service upon check-in; Easy to schedule service online, quick turnaround for routine maintenance like oil changes and loaner cars available; concierge service upon check-in; service staff is very friendly; remodeled facility is very convenient More
Great sales I recently bought a pre-owned car at this dealership, and would recommend this dealership. Bilal, the sales rep provided excellent service. He assiste I recently bought a pre-owned car at this dealership, and would recommend this dealership. Bilal, the sales rep provided excellent service. He assisted in closing all paperwork on the same day and even delivered the car to my house. More
Fast Efficient Service Went in for a 30,000 mile service and as usual found excellent speedy service with a smile! I was provided with a loaner for the day and found the wh Went in for a 30,000 mile service and as usual found excellent speedy service with a smile! I was provided with a loaner for the day and found the whole experience effortless. More
Timely, thorough repairs , personable staff, offered a loaner car so I could take care of some errands before leaving on vacation the next day. Answered my questions , personable staff, offered a loaner car so I could take care of some errands before leaving on vacation the next day. Answered my questions More
Outstanding Customer Service in Service Department! Victory Subaru Service Department has the BEST staff! I dealt with Tracy Lambert who was simply fabulous! Two days before I left on vacation, my car Victory Subaru Service Department has the BEST staff! I dealt with Tracy Lambert who was simply fabulous! Two days before I left on vacation, my car needed major repair work. She was able to order the parts and squeeze me in at 7am, the morning of my trip. I even got a loaner car, so I could run my last minute errands before I left on vacation. My car was completed, car wash included before the promised time.... and it was covered by my extended warranty! I think they are terrific! More
Service department I would recommend this service department especially Tracy very helpful and honest. They don’t push unnecessary work they only care about your happine I would recommend this service department especially Tracy very helpful and honest. They don’t push unnecessary work they only care about your happiness. That’s why I keep on returning More
Leasing experience We just leased a Forester and had a friendly experience throughout the process of acquiring the vehicle. Bilal and the team were accommodating and pro We just leased a Forester and had a friendly experience throughout the process of acquiring the vehicle. Bilal and the team were accommodating and professional! More