Victory Subaru
Somerset, NJ
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Purchased a new 2024 Crosstrek on July,10. 2023. Paid cash and drove the car home that day. The actual buying experience was ok. The problem started when I was trying to get my registration, ti 2023. Paid cash and drove the car home that day. The actual buying experience was ok. The problem started when I was trying to get my registration, title and tags. My temporary registration and tags were set to expire on August 8. I called the dealership on July 28 inquiring about these items. I was told they didn’t have them yet and they would be in early the following week and they would call me. I informed them that I would be away that week but I would be back to pick everything up on August 7. They said they would call me as soon as they had everything ready. I did not receive a call from the dealership and when I called them on August 7 they said they still did not have. I told them I needed them by the end of the day cause my temporary tags and registration was expiring the next day. They said they would have them ready by the end of the day and call me back. Once again they did not call me and I placed a call to the dealer that afternoon and said I was coming there in an hour and they needed to have everything ready or they would have a very disgruntled customer in their showroom .I went there and they had my registration and plates but no title. Sensing I was not happy and they had a showroom full of costumers they appeased me by saying they would have the title the next day and “overnight it” to me so I would have in two days. Here it is a full week later on August 14 well over a month after purchasing the car and I still don’t have a title. I just called again today, August 14 and was told they still don’t have the title. Now I’m being told it takes about a week after they do the registration and plates. Why didn’t they tell me that last Monday instead of saying they would have it overnighted to me the next day? More
I have purchased a total of 5 vehicles from Victory Subaru over the years and have been very happy with the car buying process at this dealership. The staff are always friendly, knowledgeable and alway Subaru over the years and have been very happy with the car buying process at this dealership. The staff are always friendly, knowledgeable and always willing to work with the customer. I want to especially recognize the incredible service rendered by our Sales Consultant Bilal Akmal. It is the second time we have had the pleasure of working with him to purchase our new car. He is extremely professional and respectful of his customers. He goes above and beyond to have the customer walk out of the dealership feeling happy and satisfied with their purchase. I highly recommend Bilal and Victory Subaru to anyone wanting to purchase a vehicle. Craig Buttcher, the Finance Manager was very knowledgeable and excellent to work with as well. Great experience! More
Very helpful salesman with a great attitude. Extremely good at getting you the price that just works in a very easy and comfortable manor. Extremely good at getting you the price that just works in a very easy and comfortable manor. More
Today I had the greatest experience at Victory Subaru in Somerset! After driving the same car for 10 years it was time for something new. Amanda was the one who helped me find Victory at Victory, no pun int Somerset! After driving the same car for 10 years it was time for something new. Amanda was the one who helped me find Victory at Victory, no pun intended! She was very fourth coming with information about the great deals being offered and was very easy to communicate with in setting up a time to meet. Working with Chimezie Nwosu (Sales Consultant), Alex Fiducia (Sales Manager), Craig Buttcher (Finance Manager), and other staff I was able to come to a very fair deal on a brand new 2024 Subaru Crosstrek Limited. Chimezie was a phenomenal salesman, and by that I mean he wasn’t being a salesman at all. Simply put, he was welcoming, very cool/kind, and treated me like family. He was able to advocate for a good sale between Alex and I and did his very best to get me what I was looking for! Couldn’t ask for more! Craig was very kind and helpful in finding the right deals for coverage and answered any and all questions. Will definitely be referring friends and family to this dealership in the future and hopefully it retains these wonderful staff members! More
I had an exceptional car buying experience at Victory Subaru! Maria is an AMAZING saleswoman. She is friendly, knowledgable, personable, and transparent. Alex deserves a shoutout as well! He helped me ob Subaru! Maria is an AMAZING saleswoman. She is friendly, knowledgable, personable, and transparent. Alex deserves a shoutout as well! He helped me obtain a great deal within my price point without making me feel pressured. Overall, the whole team went above and beyond to ensure I was satisfied with my purchase. If you are in the market for a new or used car, I highly recommend you checking out Victory Subaru! More