Victory Subaru

Had a scheduled oil change at Subaru and I arrived promptly on time to learn they changed their process where someone now greets you at the door to take your key and leads you to a room full of people promptly on time to learn they changed their process where someone now greets you at the door to take your key and leads you to a room full of people and tells you to wait and someone will call your name. After 10 minutes of watching 3 employees sit around and xx I heard my name called and I walked up to a counter where a woman looked at me and said “oh I was just getting to your paperwork please have a seat”. I told her I had somewhere to be and asked what else needed to be completed before I left and her tone changed and she got rude and told me to have a seat and she’ll call my name when she’s ready .. which is weird because if she has my paperwork and she’s working on it why do I need to go and have another seat? It’s almost been 10 minutes at this point—while many of the employees were standing around doing nothing. So I went to go sit down again but then realized that this place charges entirely too much money to be late and rude on top of it. I took my keys and left. This place is right around the corner from me and very convenient but no reason to deal with that kind of attitude. More

This dealer was no different than any other dealer as far as settling on a price. The constant back and forth with a price. With that being said I first spoke with Alex Howerton where our negotiations began. as settling on a price. The constant back and forth with a price. With that being said I first spoke with Alex Howerton where our negotiations began. Very pleasant and respectful. Then as our negotiations continued another sales person came to talk to us who I really didn't care for. I felt I was being scolded at because of the price that I wouldn't accept. Don't remember his name unfortunately but he must have felt I was about to lose it when Alexander Fiducia came to speak with me. Also very polite, respectful and professional. We spoke a bit about price and at one point I was not happy and stood up and said I'm going. I'm not sure if he was surprised but he very calmy convinced me to sit again and talk. Now we got down to business. didn't have what i wanted and didn't try to sell me a car/color I didn't want that they had in stock. They looked for what i was looking for and one was inbound and due at the dealership in a week. we finally settled on a price and now was time to work on the trade in. Of course that was also a haggling process but we settled on a price. the deal was made and in a week received a call to pick up my car. this process was quick and pretty painless. only comment here is I asked that the car not have the front license plate bracket installed which required drilling two hole in the bumper because I didn't use a front plate in my state. unfortunately the holes were drilled already. At the end of the day I would say I am satisfied with everything and would recommend this dealer to my friends and family. The two salesman I dealt with were awesome and I would rate them both 9 out of 10. More

Wheel lock key was missing causing an additional $115. 50 for tire service. Sent letter and no response from A. Napolean. Not great customer service. Haven't tried service because I haven't received a resp 50 for tire service. Sent letter and no response from A. Napolean. Not great customer service. Haven't tried service because I haven't received a response from the letter to Mr. Napolean. More

Had a fantastic experience at Victory Subaru. Maria Mandas is on top of her game! She answered all of my questions, went the extra mile and did it all with a smile. Had a terrific experience ov Maria Mandas is on top of her game! She answered all of my questions, went the extra mile and did it all with a smile. Had a terrific experience over all and will be recommending this dealership to my family and friends. More

As soon as you enter the showroom, you feel a most welcoming atmosphere. It's also very child friendly! This is the second vehicle that my wife has purchased from Victory Subaru and we are extremel welcoming atmosphere. It's also very child friendly! This is the second vehicle that my wife has purchased from Victory Subaru and we are extremely satisfied & happy! Our Salesman Chimezie Nwosu answered all our questions and helped us understand all the features of our 2019 Ascent. The buying experience was no pressure & no hassle! Victory was willing to work with us in the negotiation process. Overall an A+ experience! I wanted to really thank all the patient employees who had to put up with our 2 year old. The little one walked around & touched everything from tires to decorations to all the sales brochures! He particularly enjoyed petting the dog decals on the large glass doors.The incessant babbling, shouting & temper tantrums were quelled by the free delicious snacks at their fancy coffee bar. In the end the 2 year old alao said he approves of the fun Subaru Dealership! Thank you Victory Subaru for a wonderful buying experience! We're definitely recommending this fine establishment to friends & family. More

By far the best experience I've had purchasing a new vehicle. Maria Mandas was amazing!!! She went above and beyond, by providing me detail information on the vehicle I requested via text after I test d vehicle. Maria Mandas was amazing!!! She went above and beyond, by providing me detail information on the vehicle I requested via text after I test drove the 2024 RS Impreza. Once I agreed to the purchase price she had the vehicle prompt and ready to go I was in and out the dealership within 1 hour . Thank you so much Maria Mandas... More

Everyone was very pleasant and friendly, especially Chimezie Nwosu. He was very patient and answered all my questions. There was no pressure and he even connected me with several insurance agents. I Chimezie Nwosu. He was very patient and answered all my questions. There was no pressure and he even connected me with several insurance agents. I will highly recommend him to anyone that I know who wants to but a Subaru. The financial manager, Craig Buttcher was very professional as well and helped me get a great interest rate. More

A car dealership full of great human beings who happen to sell cars. Alex Howerton was top notch! Alex Fiducia was also great to work with! I would come back for my next purchase in a heartbeat. sell cars. Alex Howerton was top notch! Alex Fiducia was also great to work with! I would come back for my next purchase in a heartbeat. More

Very efficient and professional customer service, I was greeted at the door with the utmost respect by Konstantin Oginsky who took care of us like a lifelong friend. The whole process was very quick and I greeted at the door with the utmost respect by Konstantin Oginsky who took care of us like a lifelong friend. The whole process was very quick and I walked out of Victory Subaru with a sparkling new Subaru Forester that same day. I highly recommended Victory Subaru for your next car buying experience. Just ask for Konstantin and he will surely take care of you. More

Craig listened and answered all of our questions. Craig was thorough and made us feel like he was knowledgeable and really wanted to help us find the best product to meet our needs. Speaking to Craig Craig was thorough and made us feel like he was knowledgeable and really wanted to help us find the best product to meet our needs. Speaking to Craig was easy and enjoyable. Alexander Fiducia should start listening to customer concerns. We tried to call him with an issue that we had with the car that was sold to us at that location and all he could do was to cut me off while I was trying to explain the issue, to then say that he couldn’t do anything even though he didn’t even care to hear why I was upset in the first place. There is a long line of issues from not responding when I leave messages to making me feel like I am pestering him from the moment he picks up the phone. Aside from the issues I am having with the car that was sold to me that he negotiate the price for, as a manager you should at least have the basic customer service skills to ask and listen to their customers concerns without cutting them off and getting rid of them. All I got from Alexander was excuses without any listening. More