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Victory Subaru

Somerset, NJ

4.7
873 Reviews

1233 NJ-27

Somerset, NJ

08873

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Showing 873 reviews

August 30, 2020

This dealership was very good. It had great service, and it was very trustworthy. I would definitely recommend this dealership to anyone looking to buy a subaru> More

by iekh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bilal Akmal
Sep 04, 2020 -

Victory Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 30, 2020

Victory Subaru was a bit far away from me but they had the exact car I was looking for with low miles. I knew what I wanted and wasn't going to settle for a vehicle that didn't check all the boxes. I reac More

by SS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Mike, Joe
Sep 16, 2020 -

Victory Subaru responded

Thanks for the review. In a private communication you were told that it could take at least 45 days to process the cancellation. The cancellation request has been submitted and it's a work in progress. You will see the refund as an entry on your monthly loan statement when complete. If after 45 days you still don't see anything, feel free to contact Joe... While we are always here to serve you in any way we can -- processing a warranty cancellation at the inception of a loan contract does not happen instantly. Thanks for your business!

August 29, 2020

We had an excellent experience at Victory Subaru. The sales consultant (Bilal) was very friendly and knowledgeable about both the mechanical and electronic components and features of the cars. Bilal pat More

by Mroyer1
Recommend Dealer
Yes
Employees Worked With
Vicky Buck, Bilal Akmal
Sep 04, 2020 -

Victory Subaru responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. With Bilal and Vicky you've reached the summit! We're so glad to receive your positive review. Thank you so much for choosing Victory Subaru as your first choice!

August 25, 2020

I purchased a used Subaru Outback at Victory Subaru from Chris Sisco yesterday. The process was very straightforward and easy. Chris was the most knowledgeable car salesman I have ever met and knows everyth More

by Gchandler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicky Buck, Chris Sisco
August 25, 2020

Bilal was so helpful and got us a great deal. Would highly recommend him to friends and family. This is our second car from Victory and we’re very happy we chose this dealership. More

by Jackline316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bilal Akmal
August 24, 2020

Aaron was a great help in making my final decision. I flew from Indiana to get the car and it was what I wanted. It had some cosmetic things that I didn't catch in the video but overall I love the car. T More

by britton_day
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Potocny
August 24, 2020

Very poor customer service. Per the manager this dealership does not follow Subaru's Nationwide standards. Please don't waste your time going there. There are other dealership that have way better c More

by NA
Customer Service
Recommend Dealer
No
Employees Worked With
Michael Ventok
Aug 25, 2020 -

Victory Subaru responded

Hi "NA", There are a couple of things going on here... Did you have an appointment to return your lease? I can't tell because you don't give your name. Per the Governor's executive order car dealerships are permitted to conduct business by appointment only - if you didn't have an appointment we were under no obligation to assist you - in fact we're not allowed to conduct any business with you. This is a unique time in the car business. The influx of lease returns has exceeded our storage lot capacity. What precious space remains we have the right to reserve for our own customers. We're not sure of what "Subaru's Nationwide Standards" you refer to, but each dealership is independently owned and franchised. As such, our customers always come first. We all wish everything was business as normal - but it's not and that's beyond our control. We regret that you couldn't understand that.

August 21, 2020

I recently purchases Subaru Forester. It was easy and pleasant transaction. All staff are friendly and very professional. Me and my wife had really good time at dealership. It was really feeling that we More

by eugene.borisov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Bilal Akmal, Jon Sisco
Aug 26, 2020 -

Victory Subaru responded

Eugene, thank you for your kind words! We're happy we could help and you are going to love your new Forester! Bilal always does a good job for his customers and he hopes you continue to choose Victory for all your automotive needs! Take care!

August 19, 2020

Recently purchased a 2020 Subaru Forester Sport at Victory Subaru in Somerset. This was the easiest and quickest car purchase process I have ever experienced. When I walked in, I was introduced to Chr More

by danielh9103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sisco
Aug 21, 2020 -

Victory Subaru responded

Thank you, Daniel, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Chris is so good with his customers! Don't hesitate a minute to reach out if we can be of any help along the way. Take care!

August 17, 2020

Buying Experience I recently bought a Subaru Accent Touring and instantly fell in love. The salesman Bilal really took his time out to explain all the features the car More

by Anita Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bilal Akmal
Aug 18, 2020 -

Victory Subaru responded

Anita Patel, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Bilal and Vicky are a great team and always go the extra mile for their customers! Take care!

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