Victory Nissan of Mechanicsville

I have nothing nice to say about this company. they sold me a lemon and tried to fix the issue over 3 time and couldn't; had to purchase a brand new car. ever since they switched management compan they sold me a lemon and tried to fix the issue over 3 time and couldn't; had to purchase a brand new car. ever since they switched management company's from hart to victory everything became awful. the cars, repairs and common manners. the workers are rude racist and angry as if they hate their jobs. every time I stop by its a new service manager, and also the technicians need a work shop to attend and not practice on people cars for experience. I will not recommend this team to repair a bike at this point. 0/10. a decline in service for sure. my service advisor did not contact me not once during this whole process; which can explain why my car was sitting there for over 15 hour (dropped off night before) left attended and not serviced. new service manager is a disgrace, please try again. More

I find it hard to believe that this dealership would have a pricing strategy of advertising huge discounts which are negated by pre-installed dealer add-ons given all of the videos, blogs, and other social m a pricing strategy of advertising huge discounts which are negated by pre-installed dealer add-ons given all of the videos, blogs, and other social media offerings detailing what to do when purchasing a vehicle - and everything connected with the strategy is a DON'T. To start, I requested information about a particular vehicle’s availability via the dealership website. I purposely did not provide my phone number because I prefer email or text; it helps to have information in writing in case there’s a question later on. They must use a information scraper because I received two calls immediately: one from a salesperson and one robo-call pushing me for an appointment. I chose to continue the conversation via email when I received a robo-mail pushing me to make an appointment. I had a few questions, and the answers were essential to my deciding to drive to the dealership. The only answer from the salesperson (Will Brown) was to send me a video of the car, which I appreciated; however, the questions were apparently passed on to Will Jackson, whose email signature indicated he is the Internet Manager. His answers danced around two of the questions and said that pricing would be discussed at the dealership (I had asked about the out-the-door price). I reiterated that I needed the out-the-door price to determine whether to come to the dealership. Then: two and a half days of silence except for generic robo-mails, from which I unsubscribed. A mitigating circumstance is that a sale was going on - but isn’t there always? I was finally contacted by Mr. Jackson Saturday morning (he said the customers who came to the dealership were more important, hence the delay) and the results were disappointing. If you want the huge discount, you have to buy overpriced dealer add-ons (which ALL consumer advocates say not to do) that have already been installed on the vehicle, whose inflated price essentially erases the discount. When I asked whether it was possible to buy a car without the “investment protections,” his tone came across as disrespectful. Sorry for being an educated consumer! Sorry for holding firm to my well-described requirements and not caving to aggressive sales tactics! I’m sure there are customers who genuinely want to pre-pay for maintenance and have a vehicle locator and that’s fine. I’m not one, and that was not respected. I also wonder why it was such a struggle to get the out-the-door price and, too, if he is a manager why he had to go to the GSM to get that price - which was unacceptably high. Extremely unfortunate experience. Zero stars. More

They sold me a lemon and 3 months after I bought it for$30.000 there telling me I need a motor for it cause the engine Boggs it when I kick it into over drive but when I let off it drives fine so I put for$30.000 there telling me I need a motor for it cause the engine Boggs it when I kick it into over drive but when I let off it drives fine so I put it on a diagnostic test and showed a camshaft censor which is $30 for the part and about 100 for the labor which isn't to bad I took it to two places and came up with the same code and the truck drives to good to be the motor they ordered the part and put it on then called and said they had bad news you need to get the sludge out from motor which he says$4000 it get a new motor which is$28.000 it's been a year since I bought it and i took it back 3 months after I got it in for the same thing it's doing now when I had insurance twice and they said they couldn't find anything so a year later after my warranty ran out now I'm stuck with it they said. So I would tell anyone that wants a vehicle do not buy from them cause they will lie and screw you any way they can More

We were very pleased with the service from Shaun Franck,he was so patient and curtious and during the time of the purchase we loved the way he kept us comfortable and in laughter,we loved that,gave Franck,he was so patient and curtious and during the time of the purchase we loved the way he kept us comfortable and in laughter,we loved that,gave us time to talk in private to discuss the final purchace we would come back and recommend family and friends to Shaun Franck More

Went outside the box and the dealership to satisfy my needs. Completely unexpected. Took care of my situation the same day. Very happy with this dealership and it service department particularly Megan. L needs. Completely unexpected. Took care of my situation the same day. Very happy with this dealership and it service department particularly Megan. Looking forward to bringing my vehicle back for servicing in the future. More

JJ was courteous and knowledgeable. He explained everything very well. I didn’t have to wait very long. He explained everything very well. I didn’t have to wait very long. More

Took my Pathfinder in today for service and new tires. I have rarely, if ever have been served with such professional treatment. OUTSTANDING work TY. A real pro! I think the new name change thing is I have rarely, if ever have been served with such professional treatment. OUTSTANDING work TY. A real pro! I think the new name change thing is working. More

Great customer service Jess is the best would recommend you buy you next car there and ask for Jess you buy you next car there and ask for Jess More

My family has bought at least 5 cars from Chris! He is honest, friendly, caring and will help answer any and all questions. Our family has built a friendship on the trust and comfort that we have fe He is honest, friendly, caring and will help answer any and all questions. Our family has built a friendship on the trust and comfort that we have felt from Chris and the others. Go see him! You won’t be disappointed More

Do not trust anything they say Promised to "repair or replace" damage on $30,000 vehicle I purchased from dealership. Improved it but did not fix it as promised. Beware of the sales agreement that says replace" damage on $30,000 vehicle I purchased from dealership. Improved it but did not fix it as promised. Beware of the sales agreement that says they will not make any repairs after you purchase a vehicle from them. I strongly do not recommend doing business with Hart Nissan!! More