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Victory Nissan of Dickson - Service Center
Dickson, TN
94 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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94 Reviews of Victory Nissan of Dickson - Service Center
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May 29, 2025
I made an appointment only to arrive and the parts were not ordered that was needed for the service so I had to come back. Upon coming back, the service guy helping me, Mason, literally told me that wa not ordered that was needed for the service so I had to come back. Upon coming back, the service guy helping me, Mason, literally told me that walk ins take precedent over appointments and if aren't serviced promptly they "might get mad." So why did I make an appointment then? Is he not concerned that I might get mad? That is illogical and degrading to me, the customer with an appointment waiting while witnessing walk ins get in and out faster than me. Repeatedly making statements like, there's nothing I can do, or it's not my fault, or I have no control is not a good way to communicate with a customer and was frustrating. This wasn't the half of it but I'll leave it with that. Contrasted with Spencer, who is EXCELLENT and I'd give 5 stars, the guy that helped me needs to work on his communication skills. More
by Angela111
Verified CustomerEmployees Worked With
Mason
May 26, 2025
They did a good job but I feel they should have showed me the tire and where the hole was . me the tire and where the hole was . More
by scoutmom2009
May 23, 2025
Very pleased with staff was treated great a very conformable place to be in all some.. conformable place to be in all some.. More
by dws546
May 20, 2025
Brandon is a great Service and Parts Manager and Spencer is a wonderful Advisor. Both individuals communicate very well and will do whatever it takes to fix the problem if it can be found. Victory Nissan is a wonderful Advisor. Both individuals communicate very well and will do whatever it takes to fix the problem if it can be found. Victory Nissan has top notch Service from my experience. More
by aviator35_05
Employees Worked With
May 10, 2025
Always well pleased with the service of the automobiles we purchased there. We like & trust Jeff Jones for he has sold us three automobiles. we purchased there. We like & trust Jeff Jones for he has sold us three automobiles. More
by JOHNKAYRUSH
April 29, 2025
Service is in the small details, like remembering to put in the oil cap. Then when your customer calls you you don’t tell them to drive the car back or have it towed. You, the dealer should do all things t in the oil cap. Then when your customer calls you you don’t tell them to drive the car back or have it towed. You, the dealer should do all things to make it right…if you are trying to create raving fans…disappointing attention to deal More
by PRNICKS
Employees Worked With
April 28, 2025
Service dept did a good job with fixing my air condition and oil change and was able to use reward points to pay the bill which was great. and oil change and was able to use reward points to pay the bill which was great. More
by smcmeen
Employees Worked With
April 27, 2025
These guys are so great! They care and that is a rare thing these days! They care and that is a rare thing these days! More
by JWILLETT2008
April 17, 2025
Excellent dealership ! !!! The service advisors are great especially Kaylie and Spencer awesome they make the service department !!! The service advisors are great especially Kaylie and Spencer awesome they make the service department More
by DEEDEETIDWELL
