
Victory Mazda San Leandro
San Leandro, CA
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The service I received in 5/13/25 was not done correctly: my Mazda 3 alignment was set to that of a CX-5. When Hamdi gave me the final paperwork & bill it included 2 colored printouts of the alignment ‘diagn my Mazda 3 alignment was set to that of a CX-5. When Hamdi gave me the final paperwork & bill it included 2 colored printouts of the alignment ‘diagnosis’ & adjustment. He didn’t take time to go over it slowly w/me nor did I look closely at it b4 leaving the service counter. If he & I had spent adequate time reviewing it, we would’ve realized the mechanic’s mistake (CX-5 vs Mazda3) and the alignment could’ve been corrected right then and there. This would’ve saved me the time & trouble of having to return several days later for a new appointment to get this problem fixed. I recommend that the service advisor thoroughly review all paperwork with the customer to make sure they understand & that their questions are answered. More
I decided I need to do something about getting a new vehicle on a whim, I put in an inquiry to the website and immediately got a call back. I was asked to come down as soon as possible and they even had vehicle on a whim, I put in an inquiry to the website and immediately got a call back. I was asked to come down as soon as possible and they even had the vehicle I was looking at ready to test drive as soon as I pulled up. The negotiations got a little tense but all in all it worked out and I was able to get a new vehicle and I am super thrilled. This meant a lot and I went to personally think Tommy for all the hard work and suffering through me being close to super annoying at times. More
Great customer service! Hamdi, our service representative, made the experience easy and seamless. We will use Victory Mazda in San Leandro again. Hamdi, our service representative, made the experience easy and seamless. We will use Victory Mazda in San Leandro again. More
Great experience and people! They made everything very smooth and seamless. Recommend anyone to get a car from here. They made everything very smooth and seamless. Recommend anyone to get a car from here. More
They made it so easy to find a car, even with not the best credit. They were accommodating, explained things well, were understanding, and were transparent. They have great perks for the car I bought, wh best credit. They were accommodating, explained things well, were understanding, and were transparent. They have great perks for the car I bought, which makes car life so much easier. Best dealership experience by far! More