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Victory Lane Ford, Inc. - Service Center

Litchfield, IL

4.6
99 Reviews

99 Reviews of Victory Lane Ford, Inc. - Service Center

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September 06, 2024

I'm sorry I wouldn't it takes weeks to get an appointment and then not happy about them messing up my car More

by CNPHENNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chirs Loftis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

job was well done, vehicle was under warranty. I was called by a company representative and the issues fixed were explained. More

by ken@lmtcpas.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Chris was very accommodating keeping me updated on finding out what was going on with my truck More

by djram801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

Everything was so convenient and everything handled over the phone! The experience was great and GREAT service! More

by lhannig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Need more help in the service area ! ! Service adviser was great. I’ll be back More

by tzman.dm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in Quick Lane
June 17, 2024

The service was great! Everyone was very nice and polite. It was a very pleasant experience. More

by JasonS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

The staff are always friendly and helpful. The decision to buy a new vehicle is weighed heavily on the service they can provide and is reasonably priced. More

by tomr5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

The service was great! The pick up and delivery service makes it much easier on me. More

by JHUGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2024

I am very pleased with the service I received from the Litchfield location. I appreciate the accommodations set in the waiting areas, it makes the wait pleasant. More

by glynntam000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A female from the Service Dept is who helped me from start to finish.
March 26, 2024

Nicky was great to work with. She kept me informed throughout the process. Even though it took a bit longer than originally estimated the cost quoted was honored. I highly recomme More

by lokki1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicky. She gets 5 stars
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