Victory Lane Ford, Inc.

Great place to do business. Have quality service and trustworthy advice. Easy to deal with. Have quality service and trustworthy advice. Easy to deal with. More

Fantastic always good company good talking very helpful I really appreciate them and everything they do for my car really appreciate them and everything they do for my car More

Had my car looked at during warranty for an issue and was told they couldn’t find anything. My car ran out of warranty and the issue persisted. Took it to another dealer service department they found the is told they couldn’t find anything. My car ran out of warranty and the issue persisted. Took it to another dealer service department they found the issue. Took back to Victory Lane they found the issue after I told them where to look and where going to charge me the full amount for an item that should have been covered under warranty. DON’T TAKE YOUR VEHICLE HERE TO BE SERVICED OR YOU WILL BE PAYING OUT OF POCKET FOR REPAIRS THAT THE TECS WHERE NOT COMPONENT ENOUGH TO FIND AND FIX More

It was a good experience. I was very happy with the friendly service and good advice. I was very happy with the friendly service and good advice. More

Very good service. They are always polite, informative and prompt. Will continue to purchase and get work done from them. They are always polite, informative and prompt. Will continue to purchase and get work done from them. More

Very pleasant and professional staff. Always get me in quickly and finished quickly. Very pleased Always get me in quickly and finished quickly. Very pleased More

Always friendly and accommodating. Highly recommend for a service needs! Will continue to utilize the services! Highly recommend for a service needs! Will continue to utilize the services! More

Chris did a great job of scheduling an appointment date that worked perfectly. Everything was perfect, just as expected. that worked perfectly. Everything was perfect, just as expected. More

Informative about the condition of my car. Service was quick. Easy to make appointment. Employees all friendly. Service was quick. Easy to make appointment. Employees all friendly. More

I am very hesitant to write this review concerning Justin McKinney. However, considering my sixty years of dealing with the public, I am appalled by his demeanor. I overheard the telephone call he h Justin McKinney. However, considering my sixty years of dealing with the public, I am appalled by his demeanor. I overheard the telephone call he had with my wife and daughter.. His tone of voice; his accusatory statements appeared to be intentionally deceptive since he obviously did not have all the facts. Admittedly, he had not conferred with his salesman. Having served in command positions, I have participated in multiple supervisory training assignments, These programs often emphasize that true leadership fosters a positive attitude when dealing with people. His people management skills fell short of standard expectations by failing to show empathy and for his customers concerns, He was not an active listener and started the telephone call with a long tirade of criticism and accusations. He failed to consider their concerns rather than avoiding unnecessary tension. As a sales manager in a supervisor position, he should abide by the Golden Rule of Christianity “do to others what you would have them do to you”. I would describe his communication with my family was very negative and eroded trust. After following up with his salesman to obtain additional details, he said, “I’ll call you back.” We are still waiting for that call. More