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Victory Honda of San Bruno
San Bruno, CA
62 Reviews
We get it – there are tons of places you can go to buy a car around San Bruno. But if you’re after a Honda dealership that’s known for top-notch cars and friendly, reliable service, Victory Honda of San Bruno is your spot.
Here, it’s all about the community. We’ve built a dealership that’s welcoming, easy-going, and always looking to give back. Whether you’re from San Francisco, Oakland, Hayword, Colma, or Serramonte, we’re here to make you feel right at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 62 reviews
January 31, 2014
I was really excited to buy my car. Really excited. Looked all around the Bay Area for a CR-Z, and comparing the numbers, Victory Honda gave me the best deal. First issue: I was the one who test-dro Looked all around the Bay Area for a CR-Z, and comparing the numbers, Victory Honda gave me the best deal. First issue: I was the one who test-drove, I was the one who negotiated. My mother only came in toward the end, to co-sign. Once I got transferred to Finance, the guy only addressed himself to my mother before I could make clear that it was my car and I was the main contact on it. Main issue: there were scratches on the rear left fender guard. I point it out and Kay assures me that they will fix it, I’ll just have to come back in a few days. Fine. I agree to buy the car. That was December 26, 2013. It is now January 31, 2014. Guess who still has a scratched rear fender guard? First Kay assured me they were reordering the part. After a few days of silence, I had to text her, and she told me they ordered the wrong part. After a few more days of silence, I had to text her, and she told me that it wasn’t a Honda part, and that since they got the car from another dealership, they had to contact the other dealership about who put the fender guard in my car. After a few more days of silence, I had to text her, and she said she was having trouble reaching them. After a few more days of silence, I texted her on January 28. No response. I texted her on January 29. No response. I texted her today, January 31. She told me some guy Mick will call me. This is ridiculous. It’s been over a month and there have been absolutely no apologies. Look, I get it. It’s not a Honda part and you have to go to another dealership to find out who they got the part from. But how does this take several weeks? And how do you not even have the courtesy to apologize for the delay? Maybe it’s not your fault, but it sure as xxxx ain’t mine. I bought a scratched car from you relying on your promise that you would fix it. I sure as xxxx wouldn’t have bought a scratched car at this price and would’ve taken my business somewhere else. The delay in responding to me indicates that Kay and the rest of the dealership are not putting a good-faith effort in trying to fix this, and that they are just hoping that I’m going to forget. But no, I do not intend to negotiate and agree to pay a price for a non-scratched car and then get stuck with a scratched one. I'm going to keep on this until they make it right, but good God, I shouldn't have to do this. More
by KesoGirl9
Employees Worked With
Kay
September 02, 2013
DO NOT and i repeat DO NOT do business with them. Except for 2 sales guys the rest are insane abnoxious and rude! The finance department is a TOTAL mess. They promised a financing rate and day i was ther for 2 sales guys the rest are insane abnoxious and rude! The finance department is a TOTAL mess. They promised a financing rate and day i was there turned around 360 degree. I could not believe it. I am in sales and i know how to do business. But this one was absolutely uncalled for. Lied about the numbers and also the finance guy John spoke very rudely. @Victory Honda. Are you guys really in the car selling business? I am in high stakes consulting and still don't use the language you did when I was there! Shame on you! THINK TWICE BEFORE YOU VISIT VICTORY HONDA! Unless you want to be duped, shamed to death and love being mocked! More
by MMMM2013
Employees Worked With
John Finance Team
