Victory Honda of San Bruno

We purchased a brand new car from victory honda San bruno, we were promised a high quality customer service after buying. But what happened is totally against that. We found lying and misleading. bruno, we were promised a high quality customer service after buying. But what happened is totally against that. We found lying and misleading. We dropped off our brand new car off there to check a rattle and what cause it, then my wife received a car with big a crack on the windshield glass, the car had no crack on before the dropp off, we talked to the service manager he claimed that it was there before and they didn't drive the car outside the parking lot, how is that possible and the mileage increased by 6 miles, and how they examined the claim if they didn't drive it .at the end they didn't take any responsibility and that will cost us 2000 $ or more to replace the windshield glass More

Called to schedule service appointment for a basic oil change service - asked how much and was told $84.95. Appointment set and went in for service at scheduled time. First the advisor tries to up-sell change service - asked how much and was told $84.95. Appointment set and went in for service at scheduled time. First the advisor tries to up-sell a $700 list of service items (that were almost all inspection items, along with replace an air filter, lube door openings and add fuel additives) like its all badly needed, all without even looking at the car first. I tell him the appointment was for a basic oil change service ONLY, and then its 113.95 (still high very an oil change service, even in the Bay Area). Then he said he "unchecked everything" and its 99.95 for the oil change. This place USED to be good in previous years (I used this dealership over the past 8 years), but now I would recommend avoiding this dealership for any service your Honda vehicle. 100% disappointed and this dealership should be shut down the way they run business now. There is no more honest and integrity left at this dealership. More

WORST customer experience. The sales staff is very rude and unprofessional. Different sales person quoting different prices for the same car which breaks the trust of buying the vehicle. and unprofessional. Different sales person quoting different prices for the same car which breaks the trust of buying the vehicle. More

Can't speak to the sales dept, but service is as bad as it gets. Rude service people and terrible service. Huge disappointment after being a customer of Grace (prior owner) and even a customer of Victory it gets. Rude service people and terrible service. Huge disappointment after being a customer of Grace (prior owner) and even a customer of Victory since they assumed ownership. I can only speak about the service department, and recommend that you take your car somewhere else. More

Awful service, operators didn’t know what they’re doing, don’t buy car from Victory Honda, there are a lot of fraud. I personally not recommend to you to buy something from there. don’t buy car from Victory Honda, there are a lot of fraud. I personally not recommend to you to buy something from there. More

Poor Service on Scheduled Maintenance Oil Change On Nov 2 dropped our Honda CRV off for a scheduled Oil Change Service. We currently live more than 60 miles from the Honda dealership but purchased th On Nov 2 dropped our Honda CRV off for a scheduled Oil Change Service. We currently live more than 60 miles from the Honda dealership but purchased the maintenance service when we purchased the SUV. After picking up the car and driving home we did not notice anything wrong with the car until we went to use the car the following morning and found a large pool of oil on the garage floor. They did not put back the Oil Cap on the engine which caused the oil to back flow onto the engine and engine hood. We took the car back to the dealership and the lack of interest in the problem by the service department was first sign of a problem. I had to call in Sales Manager to get them to clean the car. They only cleaned oil on the engine and did not clean anything on the engine hood. When the salesman, Andre who sold us the CRV a year before looked under the hood. I had to warn him that oil was still dripping down and not to put his head to far in otherwise he would get oil on his head and back. The smell of the burnt oil was still present. I was told by the service department people there on Sunday that the the actual Service Manager would call me on Monday to discuss this issue. I've never received a call or email from the Dealership. We did end up working on a deal for swap of our 2018 CRV for a 2019 CRV because of my concern for engine damage after this incident. But after a few emails to Andre I still have never received any type of call or email from the dealership. I find this type of Customer Service to be slap in the face to anyone who is using this Service department for servicing of your car. I will be taking this CRV to another own dealership to finish off my service contract. The owner has a Toyota dealership down the street in which I have found the service department to be very good and helpful. Brian More

The Best Car Buy Experience Ever! Many thanks to Andre, Shady, Sam and Robert for making my car-buying experience such a pleasant one! I arrived for a routine service appointment on m Many thanks to Andre, Shady, Sam and Robert for making my car-buying experience such a pleasant one! I arrived for a routine service appointment on my 2014 C-RV and unexpectedly upgraded to a 2018 C-RV Touring model that recently became available! They all made me smile and feel comfortable with their personable yet professional business styles. These guys are the "Ace Sales Team" at Victory! Thank you! My family and I will be back in touch the next time we are ready for our next Honda! All my best to each of you, Debbie VW More

Got scammed and rude manager/sales Avoid this place, I happened to be too late to avoid, I got my car on Jan 2, 2019 a CRV, the sales guy Alfred promised my to take out the cash price a Avoid this place, I happened to be too late to avoid, I got my car on Jan 2, 2019 a CRV, the sales guy Alfred promised my to take out the cash price accessories of $125.- but when I got home and review the sales contract, I saw that they never remove it. I went back today Jan 4, to the Show room as he promised to take care of it, but it turned out a scam. He and his manager are both scammers just to sell the cars, they will promised you everything, and then when you claim it, they deny it, after signing the contract, they become rude as xxxx. The front office guy/the manager is even worse, he said you already got the good deal just to cut me off from claiming the $125 they promised to take off. What a disappointment and dishonest practice of business. Avoid this business place, go somewhere else, Anderson Honda is better, I regret not to go there just because they are farther. Rude and unprofessional, zero after sales customer service, AVOID THIS BUSINESS before you regret. I wish I could return the car and buy from another Honda. AVOID this business place. Victory Honda shame on you. More

lairs thieves Long due review . Sold me a brand new car with dent underneath so i went to complain and right away they blame me it was my fault . so here is what go Long due review . Sold me a brand new car with dent underneath so i went to complain and right away they blame me it was my fault . so here is what going to happen i will never lease another Honda from this thieves again. All i did was took the car parked over night in my yard notice the dent in the morning . at the end of the lease i am fixing this and i will return this car and go to another dealership Toyota. i suggest anyone to read this and never do business with this thieves again More