Victory Honda of Plymouth

Gerald was a gentlemen; our lease turn in was over mileage but Gerald was able to work with that. We were very pleased with the deal terms and process as well. Thank you. mileage but Gerald was able to work with that. We were very pleased with the deal terms and process as well. Thank you. More

Worked with 2 in Service and very impressed with your representative Cody. Fully explained the required service and advised later about some brake issues which needed to be addressed immediately. While w representative Cody. Fully explained the required service and advised later about some brake issues which needed to be addressed immediately. While waiting, I spoke with Sales Rep. Mike Sera about the CRV in the showroom. Very personable and friendly and demonstrated how the seats fold down in the back and the manner in which the rear cover would hide whatever I was hauling so that it would not be visible from the outside. Overall good experience today! More

I am writing this review after almost a month of visiting the dealership. We had a shocking experience at this place that I felt the need to write this review to warn other people NOT to visit this dealershi the dealership. We had a shocking experience at this place that I felt the need to write this review to warn other people NOT to visit this dealership. Being a lazy person, I do not generally write reviews for products and/or experiences, so this is my first one. We wanted to buy a used Honda and really liked a few cars at a different dealer (which by no surprise has a great rating). We wanted to see if we can get a better deal and so went to Victory Honda Plymouth. Initially, their reception was OK, we test drove a couple of cars, but the price was WAY more than the other dealerships. They only had a few good cars in their used cars lot. When we did not like the cars and decided to go away, they tried to sell them to us by all means. I told them that we got a good deal elsewhere, and if they can match the price or offer a better price (since the ones we test drove were not as good as compared to the other dealership) then I will consider buying the car. Their prices were more than $1000 compared to other dealership, which is ridiculous. In the mean time, we asked for some water and they kept us waiting for a long time and the sales person sent their Manager to do the talking as he/she was not able to negotiate the price. This guy was VERY rude and did not have the courtesy of how to talk to customers. He mocked me and behaved as if we went there to kill time. He even had the courage to mock other dealerships which are way bigger and older than theirs and are doing really well in business.We were surprised as to how he managed to become the Manager without the basic skills of talking to customers. When I came back, I saw bad ratings for this dealership and felt that I should have read this before visiting them. Anyway, we bought the car, the very next day from one of the best Honda dealers in Michigan and we got a great deal for a great car. So in short, do not make the mistake of visiting this place if you're looking to buy any Honda vehicle. There are lot more better dealers who value their customers and offer better prices. I wish dealerrater.com had 0 rating (instead of 1 being the least). Victory Honda of Plymouth does not even deserve a rating of 1. X| More

I love Honda and have been dealing with Victory since 2006. I have always been treated with the utmost respect. Sales staff, financial staff & service staff are very knowledgeable about the product. I 2006. I have always been treated with the utmost respect. Sales staff, financial staff & service staff are very knowledgeable about the product. I will always come to Victory Honda for my cars. More

Cody was very friendly and knowledgeable - he was awesome! Service was quick and thorough. I appreciate that the car was washed after service was completed. Thank you. awesome! Service was quick and thorough. I appreciate that the car was washed after service was completed. Thank you. More

Over all great trip into the dealer. Scott was their to help me when I pulled in and let me informed on what needs to be done to my car help me when I pulled in and let me informed on what needs to be done to my car More

Julie Ennis was my sales person twice at Victory. Both times she made every effort to ensure my complete satisfaction. No question about it. Since I didn't have time to research price, she even encouraged times she made every effort to ensure my complete satisfaction. No question about it. Since I didn't have time to research price, she even encouraged me to use the internet at the dealer to make sure I was completely satisfied with the price. Since buying a Civic was new to me, she set up a time for me to test drive it. Afterwards we discussed the pricing and options. No hassle, no problems. She wanted to be sure I was satisfied with everything. A great person to work with. I've also had the opportunity (three purchases) to work with Keith Friday, one of the sales managers. Talk about excellent service. This man directed me to Julie. discussed with me the value of my trade, and ensured that I got the color and options, and the car I wanted. His motto was and is he wants me to be happy about the car, the price, the service, trade value, etc. This man is diffently someone you can trust concerning your purchase. Just go through the front door where he usually is with a big smile on his face, a friendly greeting right at his desk. Who ever said this dealership tries to push you into a deal is crazy. Believe me I've always been fusy. I won't have bought my third Honda here if was disatisfied with the sale. Don't believe me see Keith. Nick in service has been great about taking care of my cars needs for three years. More

I just leased a 2012 Civic and I had a wonderful experience. This is my first time purchasing a Honda and David walked me through all the options on the Civic and we went over purchasing and leasin experience. This is my first time purchasing a Honda and David walked me through all the options on the Civic and we went over purchasing and leasing to find the best deal for me. In all my years of buying cars, no one has every gone over the whole vehicle front to back and how to work all the options including setting up my bluetooth. He walked me through the service department and introduced me the Service Manager. I feel very comfortable going back and getting my vehicle taken care of by Victory. I would recommend them to anyone. More

I went to Victory Honda last year looking for a trade in of my 2008 Saturn. I needed better gas mileage because I drive a lot for work. They got me in a used 2010 civic because they could not find me financ of my 2008 Saturn. I needed better gas mileage because I drive a lot for work. They got me in a used 2010 civic because they could not find me financing for a new one. The car was not there that day so they had me test drive a different civic. I felt very pressured and rushed to buy the car, I had my 3 year old son with me and at this point just figured they would have me come back the next day when car was there to do all of the purchasing paper work. But they actually wanted me to do everything that night without even seeing the car. I purchased my previous car from them so I trusted them. Bad move on my part... They said, "drive this car for a year and next year we'll get you into a new Honda". Well here we are a year later, driving a car I do not like and and paying way too much for... And I am so upside down on my loan, Honda will not even lease to me. I have so much negative equity. The car is being appraised at 8,000 an I owe almost 19,000. And the car is in the exact same condition as when I bought it, other than the miles. They sold me a used car for the price of a new one, made a nice commission off of me and now they can do NOTHING for me. Lesson learned... Never trust a used car salesman! More

I was lied to about what would be done if I bought a used 2010 Civic - was told I would receive an owner's manual, which was missing, and the rear bumber would be painted. Neither one of these things happene 2010 Civic - was told I would receive an owner's manual, which was missing, and the rear bumber would be painted. Neither one of these things happened. I was lied to and now VH has my money. I will never do business with these people again. More