Victory Honda of Muncie

Just bought the BEST vehicle!! We just returned home with a beautiful CR-V in the new sandstorm color. All the staff were great but our experience with salesperson, Hunter Stevens, We just returned home with a beautiful CR-V in the new sandstorm color. All the staff were great but our experience with salesperson, Hunter Stevens, was the best. Dealership Manager Terry Bumgardner worked a great deal for us and the Finance Manager was informative and made the money portion of the deal painless. These folks are kind, respectful and professional. We would recommend them to everyone. More

OUT STANDING SERVICE!!! SALESMAN WAS OVER AND ABOVE THE CALL OF CUSTOMER SERVICE, HELPED ME WITH FINANCE TO GET BETTER RATE, GAVE GOOD TRADE ON MY CAR WHICH MADE THE THE PROC SALESMAN WAS OVER AND ABOVE THE CALL OF CUSTOMER SERVICE, HELPED ME WITH FINANCE TO GET BETTER RATE, GAVE GOOD TRADE ON MY CAR WHICH MADE THE THE PROCESS MANAGEABLE, SALESMAN-- STEVE ROBERT'S WAS VERY PROFESSIONAL AND SHOWED ME HOW TO USE MY NEW CRV. THE TEAM THERE GOT ME IN AND OUT IN A TIMELY MANNER. THANK YOU VICTORY HONDA I'M A HAPPY SATISFIED CUSTOMER... { NOTHING BETTER THAN A GOOD TURNOVER} More

Best Dealership Ever! Exceptional staff and wonderful service! We especially appreciated working with Kevin Linfoot from the sales team. We had such a great experience and Exceptional staff and wonderful service! We especially appreciated working with Kevin Linfoot from the sales team. We had such a great experience and we love the new Honda CRV! More

Counselor After purchasing my used vehicle I noticed that the car hadn't been detailed. I requested to have it cleaned, but after being "cleaned" I noticed it w After purchasing my used vehicle I noticed that the car hadn't been detailed. I requested to have it cleaned, but after being "cleaned" I noticed it was half done. At this point I was ready to go because I had waited 3 hours for them to process everything. Before leaving I needed to set an appointment to have my windows tinted. I was told that they would contact me after speaking with the window tinting guy and seeing when he's available. I called back for two weeks and finally recieved a date when my windows could be tinted. I never recieved my registration papers after a month of riding around with expired paper plates. Went to the dealership to question why I hadn't recieved my papers in the mail and the salesman said they usually call (never recieved a call) before sending them in the mail. No apologies for the lack if communication. I do not recommend purchasing a vehicle from this company. More

We dealt with a Young man, David Dausch, and went in not expecting very much because of the ratings on this site, Much to my surprise we were treated very nice and with much respect. David made a car buying expecting very much because of the ratings on this site, Much to my surprise we were treated very nice and with much respect. David made a car buying experience very pleasant. We got a good deal and also got a great car. If you read these reviews and find yourself Leary to go to this dealership. Take a chance and ask for David, and get a review for yourself. Great job Victory, especially salesman David. More

Bought a new CRV. Steve got us a great deal and found us the perfect car. He was great to work with. He even helped us get a used truck. the perfect car. He was great to work with. He even helped us get a used truck. More

We just purchased a new 2012 Accord EXL (our 4th new Honda from Victory). We had an appointment on what appeared to be a very busy Saturday. When we got to the dealership every salesperson was with a Honda from Victory). We had an appointment on what appeared to be a very busy Saturday. When we got to the dealership every salesperson was with a customer. We were greeted by a manager who got us drinks and chatted with us till Steve was available. Steve was great. The whole process was very smooth and easy. We were there about three hours total and left with our new car. Every person we interacted with was very pleasant and professional. More

I was looking for a specific car for three months and happened to find the car I bought on there website late one evening. I emailed the dealership and they called me first thing the next morning. The sa happened to find the car I bought on there website late one evening. I emailed the dealership and they called me first thing the next morning. The salesman Donald answered all my questions and assured me the vehicle was well maintained by the previous owner. When I arrived at the dealership everyone was very nice and professional. They had the vehicle pulled up and ready to go. They showed me the car fax and explained everything about the vehicle in a way me and my wife could understand and felt good about. I feel they went above and beyond the call of duty and were truly concerned with our experience. We met one of the managers (Ken Litner) when we arrived and he assured us he was there to help and see that everything went smoothly. He was great and made sure we were treated fair and got us a great deal. Overall I have been buying cars now for over 20 years and feel that this experience was great and would defiantly return to Victory Honda of Muncie. This dealer cares about there customers and is great to deal with!!! More

OK, here goes. I bought a used 2005 Saturn from Victory Honda that was being brought from Tennessee. The salesperson told my financee that there would be no charge to transport the car that it is a part o Honda that was being brought from Tennessee. The salesperson told my financee that there would be no charge to transport the car that it is a part of the sales price. Well, he lied. They charged me over $300.00 because the car wasn't even worthy enough I guess to drive back from Tennessee. I've had problems with the car since I drove it off the lot. It was under a 3 month warranty so I had to take the car back in and they cleaned the throttle body instead of replacing it the first time. The car was having the same exact problems a second time around so I brought it back in again and they kept the car for over another week and ended up replacing the throttle body this time. The same thing happened again with the car with the engine light staying on continuously so I brought the car back in again this time with the CAR MD report saying that it needs sensors replaced. The refused to replace the sensors of course so I gave up and decided well I need a car to drive and they didn't offer a rental during this big inconvenience so I replaced them myself which cost about $288.00. Another thing they did was lose the title to my car and I constantly had to go back to get a card plate so I wasn't driving it illegally. I had to wait a total of about two months to get my title and they screwed that up as well and I had some problems getting my plates because the new title didn't have the proper information on it that the BMV requested. So I ended up paying the late fee because Honda was late giving me my title. Now I find out that my fuel tank has been patched up since the tank just started leaking and I have to buy a new tank. No, I would never ever recommend anyone buying a used car from Honda unless you like dishonest companies that like to rip people off and get the big bucks for it. Update: I complained about the fuel tank to Victory Honda and the manager said they are putting on a new fuel tank for me so that makes me a little happier, doesn't x out all the other stuff but it's a start. I plan to discuss having to replace the sensors and the freight charge as well so hopefully they'll try and work some of those issues out too. More

I recently traded my car in for a 2008 used Honda Civic. From day 1 I had issues with a sound coming from underneath the the front hood that they could not identify. Even the head service mechanic heard it From day 1 I had issues with a sound coming from underneath the the front hood that they could not identify. Even the head service mechanic heard it and couldn't figure it out. They kept giving me the runaround, saying that it was "probably just a piece of plastic" or maybe "something was just loose". I finally sucked it up and went in to exchange the car for another 2008 Honda Civic, in which I was told by the sales manager that they were going to raise the list price of the car I was looking at on the lot because of how much money they had in this deal so far. The day after I took the new Civic off the lot, I noticed issues with wheel alignment. I took it to a local full service garage in which they told me my front toes were off significantly. Of course, when I call back to Victory Honda to see if they will fix it, I'm talked down to, being told, "oh, that's not too bad and is probably just the wind", when in fact, I have to turn the wheel almost an inch to the left to keep it going straight. The specific readings were LTOE -.18 RTOE - -16. After getting my alignment fixed, I will never take my car to be serviced at Victory Honda, will never purchase a car from them in the future, and will absolutely not EVER recommend them to anyone I know. More