Victory Honda of Morgan Hill - Service Center

So called "service" is nothing but an oil change. It takes 3 hours to sit around for an oil change. That's why it's free when you buy the car. It takes 3 hours to sit around for an oil change. That's why it's free when you buy the car. More

We were able to get new tires that were in stock and received the service in a timely manner. I will new the tires were going to be expensive but, worth it to get alignment, rotation and service from pu received the service in a timely manner. I will new the tires were going to be expensive but, worth it to get alignment, rotation and service from purchasing the tires at the dealership than another vendor like America's Tire. The difference in price & service was actually cheaper at the Victory than going elsewhere. More

They were very accommodating and kept me informed about the progress of the service throughout the entire process. the progress of the service throughout the entire process. More

Service here from start to finish is excellent and efficient ❤️Hospitality also very good, clean bathrooms, water to drink or choice of coffees and snacks, nice plentiful places to sit while you wait❤ efficient ❤️Hospitality also very good, clean bathrooms, water to drink or choice of coffees and snacks, nice plentiful places to sit while you wait❤️Thank you❤️ More

Fantastic customer service by each employee that I spoke with. Turn around time was fantastic! with. Turn around time was fantastic! More

I did not expect to deal with they type of engine failure I experienced so soon from a 3 year old car. The car is a commuter, but required a new gasket, which resulted to a very costly repair. The staff seem I experienced so soon from a 3 year old car. The car is a commuter, but required a new gasket, which resulted to a very costly repair. The staff seemed to be aware of the issue trending based on the type of engine. The staff helped a bit with reducing the cost of the issue, but still ended up spending a few thousand $$$$ for the repair. I wish Honda would see trending issues and expedited their recalls. The staff repeatedly said it was common. More

Had great service. Greated by our Sales personnel and moved right over to the service department. Service was completed and totally explained to us within 1.5 hours. Greated by our Sales personnel and moved right over to the service department. Service was completed and totally explained to us within 1.5 hours. Very comfortable waiting area. Very pleased with the whole process. Thank you. More

Upon arrival at 9:25 for a 9:30 appointment, check in for an oil change was smooth and an Uber was called for me. Then at 3:00, I called the dealership to ask if my car was ready and was told it was. I had an oil change was smooth and an Uber was called for me. Then at 3:00, I called the dealership to ask if my car was ready and was told it was. I had a friend take me back for my car at about 4:30. Wondering why service writer did not call me. More

Service is great other than forgetting to reset the tire sensor monitor in the car and on the way home the warning startled my wife sensor monitor in the car and on the way home the warning startled my wife More

Prices are much higher in Morgan HIll then other Honda dealerships. I go there only for convenience. Every time I have had my car serviced there, it has always taken longer than what time frame was give dealerships. I go there only for convenience. Every time I have had my car serviced there, it has always taken longer than what time frame was given. Recently parts needed to be ordered and were promised the next day, I brought the car back the next morning only to find the parts were not in yet. No phone call to alert me, and I had to take time off to get car there. I undestand some things are very subjective depending on the situation, however, overall I have not had good experiences at Victory Honda of Morgan Hill. I am looking to upgrade my Honda Pilot, as I have been a Honda owner my whole life, love Honda cars, however now I am considering a different car so I do not have to rely on Victory Honda of Morgan hill to service my car. To have a last positive comment, people are very nice and kind, and store/service area was very clean. More