Victory Honda of Morgan Hill - Service Center
Morgan Hill, CA
54 Reviews of Victory Honda of Morgan Hill - Service Center
Service to car was good. On time as promised. However, I waited over 40 minutes after speaking to someone who took down the milage a brief description of what needed to be do On time as promised. However, I waited over 40 minutes after speaking to someone who took down the milage a brief description of what needed to be done (outside in the drop off area) to speak to the service adviser who wrote up my service work order. It only took about 3 minutes to say what needed to be done, then I was able to leave. I even asked the receptionist, after 30 minutes of waiting, if my name was called and I didn't hear it. I was told the service adviser was busy and would get to me soon. It seems to me that some priority should given to customers that want to drop off and get going, More
Always a wonderful and personal experience. The staff is always welcoming, knowledgeable, and thorough, when explaining all of the services. It’s like visiting old friends each time, I bring my The staff is always welcoming, knowledgeable, and thorough, when explaining all of the services. It’s like visiting old friends each time, I bring my vehicle in for service. More
Service desk was really nice. They did my timing belt, brakes, door rollers, and oil change. $5k bill. They broke a panel in the back of my van and there's a big hole for month They did my timing belt, brakes, door rollers, and oil change. $5k bill. They broke a panel in the back of my van and there's a big hole for months until they can get the part. Had to bring my van back to adjust the doors they worked on as it was popping, which I figured it was maybe an hour max to do but they kept it over the weekend, so it didn't feel prioritized on a return repair for their work. It would have been nice if they offered some discount or free oil change or something for breaking my paneling and needing me to come back for that and the door issue. Didn't feel like that mattered when it was a big impact losing my family vehicle for three days on a small job. Otherwise friendly. More