Victory Honda of Jackson

Thank you Victory Honda of Jackson!!! We have been searching for a new 2015 Honda Fit in "Passion Berry Pearl", for our college age daughter, for what seemed like forever. Many dealers wo We have been searching for a new 2015 Honda Fit in "Passion Berry Pearl", for our college age daughter, for what seemed like forever. Many dealers would list them on their website, but fail to tell you they were not on the lot, but just on order. One dealer (who will remain nameless), even went as far as to invite us to come by for a test drive, and failed to mention until we arrived, that they did not actually have the car we came to see in stock, but only on order (that dealer was over 95 miles from our home). Another dealer took a $500.00 deposit for the car we wanted, but despite telling us they would be able to get the car, could never produce a VIN number. Not Victory Honda of Jackson! One call to Larry Murphy, the BDC Manager, not only verified that they had one that had just come in that day, but he was able to provide me with the VIN number as well. I confirmed with him that we were interested and made an appointment to meet with him that night (we live in Nashville, so it was about a two hour drive). Once we arrived, Larry introduced us to a nice young salesman by the name of Ken James (we would recommend anyone ask for him by name, you won't regret it). While we were talking with Ken, David Edreich, the managing partner walked over and introduced himself and inquired why we were interested in that particular color. He explained that he was the one who ordered it, and was not really certain just who it would appeal to. We explained that our Daughter selected it, as purple is her favorite color. He was very appreciative of our having driven all the way from Nashville, and selecting their dealership to conduct our purchase. At that point we took the car for a test drive, and Ken did an excellent job explaining all the features of the new Honda Fit. We have already owned a 5-speed manual 2008 base model Fit for six years, but were very impressed with what is now the third generation Honda Fit. Our daughter had difficulties with the shifting of gears, so the new CVT transmission was a godsend! Once we completed our test drive, we had a short wait until we met with the Finance Manager, Fernando Nunez. My wife commented more than once, both in his office, and once we were home, that it was the most pleasant and relaxed encounter with an automobile finance department she has ever had! The dealership was also very accommodating with our need to purchase the car now (before someone else could snatch it up), and the fact our daughter, whose name would also appear on the title with her Mother, was currently visiting Disney in Florida, and would not be able to sign her portion of the paperwork until the following Monday. My daughter has no idea we were able to secure the car for her and when she returns Sunday (which also just happens to be her Birthday), a brand new 2015 Honda Fit EX with CVT transmission in "Passion Berry Pearl", will be in the driveway waiting for her! Thank you Victory Honda of Jackson!!! Thank you Larry, Ken, David and Fernando!!! When we get ready to replace our 2007 Honda Odyssey, we will be back!!! More

Best Car Buying Experience I Have EVER HAD in my 55 years. The Dealerships Managing Partner David Edreich, Michael Salmons The General Sales Manager, Brice Miller The BDC Director, Fernando Nunez The Finance D The Dealerships Managing Partner David Edreich, Michael Salmons The General Sales Manager, Brice Miller The BDC Director, Fernando Nunez The Finance Director, Christian Pereira Our Salesman, and even Megan Humphrey Receptionist "ALL" worked together like a fine tuned Rolex to make this the best car buying/leasing experience of my and my wife's lifetime and I am 55 and she is 56. I have purchased many new and used cars and one truck in my lifetime and every time it was a very tense, uncomfortable, and horrible experience that I hated and that kept my wife and I out of ALL dealerships for two and a half years that we really wanted to change from our current vehicle at that time to a new model with a 36 month lease because we are both older and do not drive many miles and the concept of a lease where we could change vehicles every three years always being covered under warranty so it helped us control our budget not having to worry about sudden large repairs. Mr. Edreich extended his hand to us during our first visit to his dealership and assured us of a better car buying experience than we had ever experienced in the past and he and his entire staff of managers, and sales staff, and even his receptionist went out of their way to make sure we were always treated with respect and courtesy and honesty and they helped us find the right vehicle "A Honda Crosstour EX 2014" that was the right fit for us both staying within our budget and answering all our questions and concerns in every area of the transaction. We were each and every time greeted with a smile from everyone we met at every level and their continued support to help us get the deal we wanted and the car we wanted and they were honest and truthful with us every step along the way going out of their way to give us the BEST DEALERSHIP CAR BUYING EXPERIENCE THAT MY WIFE AND I HAVE EVER HAD; EVER IN OUR LIVES. We are so happy with the entire team and especially Mr. Edreich extending to us the professionalism and courtesy and expertize to make this the most enjoyable and pleasant and memorable experience ever for us buying or leasing a new car. It took all the team I mentioned working together to find the vehicle we wanted, the payment we wanted, the trade amount we wanted, and the lease terms we asked for each doing their part with professionalism and a positive attitude to make this the best experience buying/leasing a vehicle ever for us and my wife and I were overjoyed at the nice treatment and honest answers we received to all our concerns and the way everyone on their team worked as one till everything was done and we could take delivery of our new car and we have driven it on several short and a long trip now and they did a fantastic job helping us select just the right car for our needs and desires and we are extremely happy with it and with the entire team and especially with Mr. David Edreich going out of his way to make this a very happy and exciting and pleasurable lease for us. We owe them all our thanks and our gratitude for never being pushy or rude and for changing our perceptions about buying or leasing a new car and we will return to them again and again for all our service and for future purchases as well. More

Best car buying experience I have ever had! My wife had communicated with David by email. He had the car we wanted, he gave us a really good price, and so we drove from Memphis to buy the car. My wife had communicated with David by email. He had the car we wanted, he gave us a really good price, and so we drove from Memphis to buy the car. Everyone was extremely friendly and we were soon on our way back home. This is the best dealership with which I have ever done business. I would recommend them to anyone and the next time I am considering a car, I will contact these folks first. More

used honda 2012-CRV from It had inadequedate head lighting (We could not see without a lot of street lights) We took it back to the people that service the car .They tested it It had inadequedate head lighting (We could not see without a lot of street lights) We took it back to the people that service the car .They tested it and said there was no problem. More

Just bought a SUV from David at Victory Honda. It was my third vehicle from there. There was a slight issue with the steering so i took it in to service. Of course when I went to show the service tech the p third vehicle from there. There was a slight issue with the steering so i took it in to service. Of course when I went to show the service tech the problem it didn't happen. Thanks to the knowledgeable and helpful service staff they were able to use my description of the issue to pin point the problem. They got me fixed up right away and even loaned me a car to drive while mine was in the shop. Oh did I mention they took care of the bill! You can't find better people anywhere, they really know how to treat customers right. Special thanks to David, Kevin and Judy! More

Engine light on vehicle was on, so we scheduled an 11am appointment. We were told over the phone that the diagnostic work would cost $85, but if we had service, the 85 would go towards that. We arrived at appointment. We were told over the phone that the diagnostic work would cost $85, but if we had service, the 85 would go towards that. We arrived at 11am, they began working on it at noon. After the diagnostic, we were told we had a bad battery, bad ima battery, needed transmission service, and a new cabin filter. Knowing we did not have enough money to have all those services performed, I told the receptionist that I needed to do a little research then get back to her. After about 5 minutes of checking prices online, I decided that we should just have the battery changed and work out how to have the other service later. By the time I went to let them know our decision, the first receptionist was gone to lunch. I asked the receptionist who was there about the cost of a new battery and asked if it would be alright to change the battery on my own, because I am completely capable and saw no need to spend the time and money for them to do it. I asked if the $85 diagnostic fee could be applied to the cost of the battery. She said she didn't think it would be a problem. I asked if it was ok to negotiate this with her or should I wait for the original receptionist. She said she could handle it and would notify the technicians. Later, the second receptionist came out and asked if we could return the old battery and we would be refunded, and we said that would be fine. After another 45 minutes or so, the original receptionist (Jennifer) came to the lobby and said that she had heard we were mad and did not seem to understand why we had chosen to simply buy the new battery. We explained we were not angry, we were just sitting in the lobby waiting for what to do next. She verified that we did want to just buy the battery and seemed surprised that I wanted to install the battery myself, but didn't say anything else. After about 15 more minutes of waiting, I went to the reception desk to check out and found that the bill was $235, rather than the $135 I expected (since it was explained to me that I would only pay the cost of the battery when I asked. I was sure to clarify with the second receptionist). I was visibly frustrated and asked why it was so expensive, and the receptionist got defensive and explained that the $85 would only apply if they did service on the vehicle. I told her that that was not what was communicated to me, or clearly I wouldn't have chosen that option. At that point the manager, Kevin, approached and began explaining, once again that service was required to waive the $85 fee. I told him that would be fine if it had been told to me when I asked the first time. He offered to cut part of the price, but it was still far more than I was willing to pay just to buy a battery. He continued to explain that it wasn't their policy, as if I hadn't heard him. I explained that my issue was not with the policy it was the misinformation. At this point, my wife entered and he felt the need to re-explain the problem to her. She was more frustrated than me, due to the long wait we had already experienced and the unexpected price. They spoke in a defensive, patronizing manner, only trying to defend themselves and make us feel like we were making a mistake and disrespecting them. If they had simply said it was not their policy and the earlier receptionist was mistaken, I would not be so frustrated, but they were completely unsympathetic and unapologetic. Kevin said that he thought what was really happening here is that I was being "indecisive," and made a mistake. Nearly every time I have gotten service here, there has been some sort of hidden charge or some way of getting out of deals I thought I was supposed to receive for my Honda. When I bought the car from the dealership, free lifetime oil change was part of the deal. I asked if there were any strings attached and they said no. But, my second oil change, they found other maintenance and told me that to get the free oil change I had to use them for all maintenance. I feel that every thing someone tells me has to be in writing, signed or there will be some policy brought up later that I cannot argue against. From what I can tell the actual work done is great, but I cannot afford to use them for all my maintenance and repairs. When I've tried to find other options they act as if I'm insulting them. I love my car, but this dealership and service center make me never want to buy or repair a car again. I will do everything I can in the future to avoid this place. More

On a towed in vehicle told 1 price for diagnostic and doubled it. Would not honor coupon they mailed out. Said it was not presented when towed in, doubled it. Would not honor coupon they mailed out. Said it was not presented when towed in, More

They have great customer service. I got a 2013 honda civic. It's a great car with great gas mileage that will last at a great price. civic. It's a great car with great gas mileage that will last at a great price. More

Everyone I named aboveboard was extremely helpful!! They got me the SUV I wanted and at the price I needed! I will definitely recommend them to anyone!! This is where my family and I will purchase our cars got me the SUV I wanted and at the price I needed! I will definitely recommend them to anyone!! This is where my family and I will purchase our cars from now on!! Debbie is so friendly and very attentive,David worked with me on getting me exactly what I wanted and made sure I was happy. Jennifer made a great recommendation for me. And Quentin made my used car look brand new!!!! By far the best service I have ever had!!! More

If you're looking for a new Honda or pre-owned car in West Tennessee you have to go see Mick at Victory Honda. The entire staff at this dealership is by far the most friendly and helpful of any I have e West Tennessee you have to go see Mick at Victory Honda. The entire staff at this dealership is by far the most friendly and helpful of any I have encountered, and they have an awesome selection of pre-owned cars. When the time comes for me to purchase another vehicle I'll be looking to David and Mick. More