Victory Honda of Jackson

Customer follow-up SUCKS This outfit has an individual who calls customers after their visit to the dealership to ask how their visit to the dealership went. He certainly dese This outfit has an individual who calls customers after their visit to the dealership to ask how their visit to the dealership went. He certainly deserves special recognition...JIM REESE. He called me, and I told him what a sorry experience I had. He asked how the dealership could help retain my business, and I told him. He told me HE would talk to the staff and HE would call me back. HE never called back. I called him today, 6-8, asking why he never called me, and as I was talking, he kept talking over me. I asked him to please stop talking over me, and he hung up on me. I called right back, and when I got him back on the line, he tried to pretend he didn't know who I was! As I again attempted to explain what I wanted from the dealership, again he interrupted, and I again asked him to stop interrupting. Again, this individual who so much lacks a professional bone in his body hung up on me! I immediately hung up and called the dealership, made an appointment tp speak with the General Manager tomorrow. More

Sean Pazin This man Sean Pazin, one of the best people to go and talk with at Honda! He is always for the customer and never stops till a customer is satisfy an This man Sean Pazin, one of the best people to go and talk with at Honda! He is always for the customer and never stops till a customer is satisfy and will always be there for you even when the deal is done ! So please ask for the Amazing Pazin and you won't be sorry ! More

Great car buying experience I recently purchased a car from Victory Honda. It was a great experience and our salesman Sean Pazin was great to work with. He was timely and did eve I recently purchased a car from Victory Honda. It was a great experience and our salesman Sean Pazin was great to work with. He was timely and did everything he said he would. The entire purchase process took less than 1.5 hours and was pretty seamless. I would recommend Sean and this dealership to others. More

Wonderful! I bought a car from Victory Honda of Jackson in September of 2016. My mother and sister had both bought a car in July of 2016 and although I wasn’t cu I bought a car from Victory Honda of Jackson in September of 2016. My mother and sister had both bought a car in July of 2016 and although I wasn’t currently looking Sean Pazin stayed in contact with me over the next few months in case anything did peak my interest. I knew what I wanted when the time came and Sean stopped at nothing to get me what I wanted. Sean was not a pushy vulture like many of us dread working with when we step foot into a dealership. He payed attention to my needs and genuinely cared about what I wanted and needed. After two months of him sending me links and communicating with me, we found exactly what I wanted. I appreciate the dedication. I can honestly say that I enjoyed my experiance of purchasing my car and working with Sean. I will be working with him again in the near future and comes highly recommend to all of met friends and family. More

Great!! Sean Pazin was absolutely wonderful. He made car buying less of a hassle and more enjoyable. I will definitely be back when it come time to buy a new Sean Pazin was absolutely wonderful. He made car buying less of a hassle and more enjoyable. I will definitely be back when it come time to buy a new car! More

Great place They treat you like family here! Whether you are buying a car or just getting a service I would recommend going to victory Honda! I would especially v They treat you like family here! Whether you are buying a car or just getting a service I would recommend going to victory Honda! I would especially visit Sean Amazin Pazin if your interested in buying! He did everything he could to make sure I got the car I wanted at the price I could afford. More

Sean Pazin is the man to see!!! Sean Pazin is the man to see for your new car needs. He was awesome to work with and made me feel like family. Sean went above and beyond to provide t Sean Pazin is the man to see for your new car needs. He was awesome to work with and made me feel like family. Sean went above and beyond to provide the best service. I would definitely buy from Sean again!! More

This is for service department. AVOID LIKE THE PLAGUE!!!! I had heard they were sketchy before I took my vehicle but it had some open recalls that needed servicing by a certified AVOID LIKE THE PLAGUE!!!! I had heard they were sketchy before I took my vehicle but it had some open recalls that needed servicing by a certified technician so when it didn’t start on Monday morning and wouldn’t jump off, I decided to have it towed to my local Honda service center so I could have the recall stuff completed while it was there. Day 1; I actually broke the positive battery cable when taking the battery off to have it checked that fateful morning. When that happened, I just said forget it and called a wrecker. I called the victory service department and spoke with a female, told her my car was on the way and the tow driver said where he would leave the car in the normal “drop lot”. She said ok, I’ll call you when we know something. Well about 5pm, I hadn’t heard from them so I called and inquired about my car. What car? She says. It took 3 more phone calls to the tow place and the manger of the victory honda to find the car. They apologized but blamed all fault on the tow driver for not telling them it was there (of course my response was , the tow driver didn’t have to tell you, I called this morning and spoke with _______. That’s when you were informed). So day one completely wasted. Day 2; They call me about 1 pm and say it needs a battery and a positive-side cable for the battery. I complain saying there’s nothing wrong with battery . Tech claimed to have jumped off battery twice. Now remember, I tried for 20 minutes Monday morning to jump the battery and it wouldn’t start. However, it was supplying power to the car (for radio and such) I subsequently broke the terminal cable when attempting to remove battery. I still believe that battery was fine. It was only a year old. She tells me they need to put positive cable on car and get it going so they can assess the not starting problem. Day 3; I CALL HER about 4 pm because I haven’t heard anything. She says they had to order the cable and car didn’t get worked on today. I say go to autozone and get a cable and fix my car. They say has to be factory honda parts. She assured me the part is being overnighted and my car is first car to be looked at Thursday morning. Day three completely wasted. Day 4 I call about 11am to Check status, my service girl is “in a meeting” but the lady who answered the phone says she can go check status for me. She comes back after a brief hold and says “it’s almost ready”. I Will have your assigned rep call you later when finished. She never called. I went to the dealership to inquire in person and found my girl. She pulls my sheet and says, “that will be $486.” I say for what? She says, “well, a battery and a cable. That cable was a booger to install according to my tech”. So folks, they had my car for 4 days to put a battery on it? Then they charged me $500 for that battery? That’s right! Then it took them about 30 minutes to find my car. Actually, they couldn’t find the keys to the car parked in front of it. I hope they enjoy that $486. It’s the only money they will ever see of mine. And I own 5 Hondas. I never got an apology. I never got an offer of compensation. Just excuses. The tow drivers fault. The overnight parts company’s fault. Leon’s fault for losing the keys. More

Lousy experieince In December, I bought a 2018 Accord, from this dealership. The salesman was of litte use. The sales manager was slick, and I ended up on the wrong e In December, I bought a 2018 Accord, from this dealership. The salesman was of litte use. The sales manager was slick, and I ended up on the wrong end of the "Clark Griswold Family Truckster" switch. They did not have the car that we test drove and wanted and promised that they could get us the car we wanted from another dealership. When we went to pick it up the next day, they were quick to move it around until the paperwork was done. We didn't realize that it was a lower model than we wanted until we got home. Then it took a month for them to get and install a side body molding. They are not a trustworthy dealership. More

I was not treated fairly I got the switch .. made deal on a car .. they sold it .. told me they had exact same car same price... found out later the actual car I got was 1300 I got the switch .. made deal on a car .. they sold it .. told me they had exact same car same price... found out later the actual car I got was 1300.00 cheaper list than one I traded for..hide the fact while paper work was being done... I offered to settle for a oil change.. Genral manger basically total me I should have been a better nogatator.... beware of these folks More