Victory Chrysler Dodge Jeep Ram

My Durango has been there for 3 months waiting on repairs. Told they had our loaner car ready today, and nobody in the department knew about it. Service Manager had no clue his advisor who is on vaca repairs. Told they had our loaner car ready today, and nobody in the department knew about it. Service Manager had no clue his advisor who is on vacation spoke with my husband. Very disappointed for my 1st experience using their dealership. Just to think we wanted to purchase a new vehicle with them. I'll take my sale somewhere else. More

My Review is directed to the Dealership and the Service Department, this is “service” after the sale. I took my 2021 Ram 1500 in for it’s first service since I purchased it today 3-25-23, after they prefor Department, this is “service” after the sale. I took my 2021 Ram 1500 in for it’s first service since I purchased it today 3-25-23, after they preformed the service and after I got home I couldn’t tell that my tires were actually rotated, there were no signs that they were rotated and knowing that rotating the tires increases the life of them, I questioned if they actually did as they said, being that this was on a Saturday and the service department closed once they completed their scheduled appointment’s I was unable to speak to anyone that afternoon, that’s when I left a bad review that I have since deleted, the service manager called me back on Monday morning concerning my inquiry about them doing as they said, he invited me to come by and look at a video that showed the complete service they preformed on my truck including the tire rotation. Not only did they do as they said, I was impressed with the care for the vehicle that was taken while preforming the service, needless to say I immediately apologized for my comments and the poor review I had left for them, I would highly recommend for anyone to take their vehicle to them for any service needs they may have, I know I will. Thank you Victory Dodge for the commitment to excellent service not only to vehicle service but to the customers as well. More

Ladies if you need your vehicle looked at Renee Tilley in the service department is your go-to person... I love the way she works with me and explains things to me. I always call and ask for her. I appreciat the service department is your go-to person... I love the way she works with me and explains things to me. I always call and ask for her. I appreciate her so very much. More

Recently purchased a new '22 Gladiator from them. Sales person was Wade along with Riza the manger. They were both great. This was the third car purchased from that dealership and I will do so aga Sales person was Wade along with Riza the manger. They were both great. This was the third car purchased from that dealership and I will do so again when the time comes. More

Traded here for about 5 years now, came back when it came under new ownership. No pushy salesman, in fact , more like Family. Reza? AJ? Truly the Deal makers. Jessica is the online sales person, and sh under new ownership. No pushy salesman, in fact , more like Family. Reza? AJ? Truly the Deal makers. Jessica is the online sales person, and she is the most patient person ever! Lol Did my deal 95% on line, just went in to sign paperwork. More

Dealing with this dealership was a wonderful experience I met a young man his name was Wade.It was very hopeful through the whole process and very patient with us and had to stay over and was able to help us met a young man his name was Wade.It was very hopeful through the whole process and very patient with us and had to stay over and was able to help us through buying a commercial vehicle from them I appreciate all the help and the extra effort he gave us and has given us More

As I called for a week straight just to set up an appointment to get my oil changed and someone finally answered. So I set it up for a week in advance . I get there today walk in and only one employe appointment to get my oil changed and someone finally answered. So I set it up for a week in advance . I get there today walk in and only one employee working with people standing around evidently waiting. I stood there as he was surfing the net or reading a paper or something oblivious to people standing around waiting. So I walked out and will never step foot in such a poor excuse of a dealership. Buy from anywhere but here. Drive to California if you have to. You have been warned. More

Went to this dealer on several occasions as my wife’s 2017 renegade was burning oil ( 1.5 qt every 1,500-2,000 mi) they kept saying it wasn’t burning oil first visit 46,667 then 54,344 then 57,877 oil Lo 2017 renegade was burning oil ( 1.5 qt every 1,500-2,000 mi) they kept saying it wasn’t burning oil first visit 46,667 then 54,344 then 57,877 oil Low every time 😡 well went to mailbox and low and behold a recall and now Went to another dealer In Wilmington 66,466 they are replacing entire engine at a different dealer WOW Atta boy victory More

Run, run fast poor customer service ( Dwight is particularly rude) 2017 renegade burning oil 56402 burned a qt transmission banging between 2nd and 3rd gear particularly rude) 2017 renegade burning oil 56402 burned a qt transmission banging between 2nd and 3rd gear More