Victory Chevrolet - Service Center

They advertise and sell new vehicles that aren't even on the dealers lot yet !!!!! Sold me one that was due there any day ..... I finally got my car 3 & 1/3rd months later......Never again.... the dealers lot yet !!!!! Sold me one that was due there any day ..... I finally got my car 3 & 1/3rd months later......Never again.... More

I felt like I was way overcharged for the service I received at this dealership received at this dealership More

Great service that I have some to expect. They even gave me a loaner while my car was in the shop. They even gave me a loaner while my car was in the shop. More

Without an appointment , my car was taken back and returned in a very timely manner. returned in a very timely manner. More

I have received numerous text messages and calls about a recall on my truck. I called several times to schedule an appointment only to stay on hold. The link on the text message to schedule an appointment d recall on my truck. I called several times to schedule an appointment only to stay on hold. The link on the text message to schedule an appointment doesn't work. When I've spoken to someone the days in which I can bring it never have any openings. Finally I get an appointment scheduled and a ride to the house. Only to get checked in to drop the teuck off and waiting for my ride and find out that the part is not in stock. But I was told that I wouldn't need an appointment that I could just drop it off. I can't just drop it off without a ride to the house. I like the old Victory when you didn't need an appointment for minor things and could just come in and wait and get what you needed to get done. More

Excellent customer service . Changed my oil and rotating my tires in a timely manner . We will be back Changed my oil and rotating my tires in a timely manner . We will be back More

Service advisors are very friendly and knowledgeable, you get in quick and get out quickly. They take care of all your service needs. get in quick and get out quickly. They take care of all your service needs. More

I bought an $80,000 truck from Victory. To start with my email address was recorded wrong, was promised a gas card (never got). It took several calls to get that straightened out, this kept To start with my email address was recorded wrong, was promised a gas card (never got). It took several calls to get that straightened out, this kept me from being able to set up my radio, etc… My front grill had a defect in it, brought it in to be repaired/replaced. Had the truck for 4 days, there was a part that wouldn’t be in for 3-4 weeks, they said they would let me know when it got in. No call, this was all in feb/march. Called in October on a Wed about if they had the part, they did. Asked them to please send it to Albemarle dealership where I was taking truck for service the following week, they agreed It is now 1 week later and the part has still not arrived! They were supposed to call me the same day I called about sending the part but never called, Jason said he sent the part out the same day (Wed), why is it taking a week to get from Charlotte to another dealership in Albemarle??? VERY DISAPPOINTED!! I would think the amount of money I spent on this vehicle that I would at least get call backs and support from this dealership. Friendly Chevrolet has gotten my truck in, repaired, recall completed, serviced and now waiting for this part! BUT, they have returned all calls in a very timely manner and good customer service. Never did get that gas card from Victory, very disappointed. More

I had a great experience buying a vehicle from Victory Chevrolet. The staff was extremely friendly and knowledgeable about vehicles. They were responsive to my questions and always willing to go above a Chevrolet. The staff was extremely friendly and knowledgeable about vehicles. They were responsive to my questions and always willing to go above and beyond to make my time at the dealership worthwhile. I will definitely recommend them to my friends and family. Great job!! More

Do not buy a car from this dealer unless it's physically there on the lot .....!!!!!! I was told it was enroute and would be there in a few days, 2 weeks max..... I finally got my car 3+ months later!!!!!! there on the lot .....!!!!!! I was told it was enroute and would be there in a few days, 2 weeks max..... I finally got my car 3+ months later!!!!!! Never again!! More