Victory Chevrolet - Service Center

This visit was extremely underwhelming. My service advisor quit while my vehicle was being serviced. Management failed to reassign his work orders so I waited all day for someone to call me My service advisor quit while my vehicle was being serviced. Management failed to reassign his work orders so I waited all day for someone to call me to inform me that my vehicle was complete. Additionally, I asked for a thorough inspection because I had a big road trip ahead but this was not completed. Actually, after my service, my vehicle had a new problem that was not present prior to drop off. I called to inquire and was told that the service manager would call me back to discuss a resolution but I never received that call. Management seems to be unorganized and unprofessional. More

They always include me and my husband in the conversation. They tell the truth of what needs to be fixed now and what can wait. conversation. They tell the truth of what needs to be fixed now and what can wait. More

The original tech assigned claimed he could not fix the problem because he did not have a secure internet and wanted me to fix the navigation error (missing SD card) at my house with a secure internet. The problem because he did not have a secure internet and wanted me to fix the navigation error (missing SD card) at my house with a secure internet. The Dealership did actually have a secure internet. He misdiagnosed the problem/fix. Had to get Blake involved (higher level of expertise/experience) to get the service done correctly. Once Blake installed a new SD card, the problem was fixed. We have no idea why the SD card was missing. We suppose it was removed during the last oil change. More

Matthew was a great sales person No pressure at all. He stayed in contact with me the entire process to make sure everything went smoothly for me. He even came in on his day off to make sure that the ca He stayed in contact with me the entire process to make sure everything went smoothly for me. He even came in on his day off to make sure that the car was ready and detailed for me. More

Every time I have brought my car in for servicing it has been a smooth experience. been a smooth experience. More

First class dealership. Victory is my “go too” dealership for all my vehicle needs. I love recommending them because they are the best! Victory is my “go too” dealership for all my vehicle needs. I love recommending them because they are the best! More

Service was great, fast and friendly. Will continue to use them in the future. Thanks Will continue to use them in the future. Thanks More

I purchased a used vehicle at the dealership. My salesman Mark was really nice and helpful. My struggle is with the mandatory charge of $1500 that the dealership imposes for a year of service. I My salesman Mark was really nice and helpful. My struggle is with the mandatory charge of $1500 that the dealership imposes for a year of service. I drove 45 mins to purchase the vehicle so obviously I have a shop here that I go to and won't utilize that option. They refused to take it off. I was frustrated at that point. I also struggled with the finance department and them not understanding that my trade in is registered in NC but the payoff note was from another state. They almost sent me to the DMV even after I explained that I spoke directly to the DMV and they told me exactly what to provide. It was a nerve racking experience. But I did appreciate my salesman. More

On my bill, I got one price, I pay for it. The second price when they redit the vehicle, the price was less I didn't understand The second price when they redit the vehicle, the price was less I didn't understand More

Fantastic service and helpful associates, this dealership is first class in my book. I would recommend to friends and family. is first class in my book. I would recommend to friends and family. More