Victory Chevrolet

We purchase a used "certified" inspected car in May. In June the brakes went out and they want to charge us almost $500 for a brake job when they told us the brakes were good when we purchased it. May. In June the brakes went out and they want to charge us almost $500 for a brake job when they told us the brakes were good when we purchased it. Needed a part for the drivers seat and ordered it in June, they received it and returned it without calling us. August the main computer module of the car went out, limped the car into the dealership where they hooked it up to their computer and got 31 different error codes, let it sit over night and car started up just fine....must be fixed! Not willing to replace computer, not sure if it will happen again, just bring it back if it does. Reordered part for seat, was told it will be in tomorrow...tomorrow was a week ago and no one will call back. Sales person Susan Brown will not return phones calls regarding any issues with the car, nor will her supervisor. But they will call to wish you a Happy Birthday and ask you to refer someone to their dealership. Very poor customer service for a small town dealership. Very poor in standing behind the product they sell. Had to replace car for the fact of safety and dependability and because of the unwillingness of the dealership to help solve problems. More

They are a great company; Jeff and Alan did a lot to get me into the car I wanted, for the price I wanted. They even called me back into the dealership, days later, because they'd found a way to lower my mo me into the car I wanted, for the price I wanted. They even called me back into the dealership, days later, because they'd found a way to lower my monthly payment. They were friendly, receptive, and very well informed. I will definitely be going to them for my next car, and will send anyone I know to them. More

I first spoke with Jackson Kritlow on the phone earlier I first spoke with Jackson Kritlow on the phone earlier in the week. I was calling about buying a Ford but he explained to me all about the Buicks an I first spoke with Jackson Kritlow on the phone earlier in the week. I was calling about buying a Ford but he explained to me all about the Buicks and the Buick experience and suddenly I was excited about buying a Buick. I went to the showroom with an open mind about which car I wanted. Jackson took his time explaining the differences between each one and I decided to drive 2 vehicles. I liked them both a lot but ultimately bought the Buick Regal. I was so impressed with Jackson's knowledge of all the cars and he explained all the features so that I could easily understand them. He was very professional, and I never felt rushed. He is a really nice guy and not pushy at all. He sat in the car with me and reviewed all the controls including setting up the Onstar. The entire staff at Randy Wise went out of there way to make me feel comfortable. It was definitely the easiest car buying experience I've ever had. I was also very pleased with the price, I feel I got a lot of car for my money! More

This was the most pleasant new car buying experience that I have ever had. I am not a natural car person, but everyone was very patient and helpful. My salesperson, Tony Middleton, has the patience of a sa I have ever had. I am not a natural car person, but everyone was very patient and helpful. My salesperson, Tony Middleton, has the patience of a saint and did everything he could to give me the necessary information to make a decision. However, everyone at the dealership seemed happy to pitch in and do whatever it took to answer questions, and move the process along to a successful conclusion. This is the first time I have been in a dealership to purchase a new vehicle that I did not feel like I was making a trip to the dentist. More

I submitted my credit information online and within an hour I received an email from J.C. with a number to call. I came into the dealership the next day around 1 pm and met with Doug, who promptly follow hour I received an email from J.C. with a number to call. I came into the dealership the next day around 1 pm and met with Doug, who promptly followed up on JC's email with a text message and a phone call, and after speaking with Doug we filled out some paperwork and 3 hours later I had my NEW car. I had a very enjoyable time with Doug he is the kind of guy that makes you feel like you have known him for life yet without being "pushy" or over-selling you. I had the opportunity to meet and speak with JC also and we talked about living in Northern Michigan of all things. I would strongly recommend Randy Wise Chevrolet to any and everyone looking for a car and especially work with these two individuals. More

great help.They really wanted to deal so they made it happen. all the dealers where very helpful.the personi that had to the paperwork was very nice to work with. happen. all the dealers where very helpful.the personi that had to the paperwork was very nice to work with. More

I came to Randy Wise looking for a vehicle that had better gas mileage than the GMC Envoy I was driving at the time, but I still wanted something with decent size. The staff was very welcoming and sho better gas mileage than the GMC Envoy I was driving at the time, but I still wanted something with decent size. The staff was very welcoming and showed me some crossovers that met my criteria. I narrowed my options down to two but had trouble deciding between them. Gordon had both vehicles moved to the front of the building and parked them next to each other so I could compare them side by side; hatch to hood. He was very patient and I ended up purchasing the Jeep Compass--which I love--for a VERY affordable price. I would recommend this dealership to anyone. More

I've been with this company for about 10 years now and they have not given me any problems. I get my oil changed there, tires fixed, and everything else I need. I recently had a car crash and needed my ca they have not given me any problems. I get my oil changed there, tires fixed, and everything else I need. I recently had a car crash and needed my car fixed. I took it to the shop, they gave me a reasonable price and a rental car. My truck was only in the shop for about 3 days which was very shocking because i thought it would've tok them longer. This company is a GREAT company and i would recommend this dealership to others! Thank you so much. More

Craig was great to work with. He took personal care to ensure the car (2011 Camaro SS convertible) was "spotless" when it was delivered. He also followed up a week later to check on the car and how happ ensure the car (2011 Camaro SS convertible) was "spotless" when it was delivered. He also followed up a week later to check on the car and how happy I was with the final product. Great experience and I would definitely do business with them again. More

I found Susan Brown (sales consaultant)both friendly and very professional.She definatly has the best interest of the costumer in mind she walked the extra mile to see that my car search was complete.She wa very professional.She definatly has the best interest of the costumer in mind she walked the extra mile to see that my car search was complete.She was very professional when it came to working out a deal that meant my finanical needs and made sure the automobile i was looking for meant my needs,I can highly rcommend Susan Brown as a sales consaultant and Randy Wise(Milan Michigan) as the dealership i will go to when I again purchase another automobile More