Victory Chevrolet

Very disappointed in the staff that I worked with at Victory. Was told to sign a piece of paper for one price went home to show my fiancé the vehicle and came back to the offer being pulled. I contacted Victory. Was told to sign a piece of paper for one price went home to show my fiancé the vehicle and came back to the offer being pulled. I contacted the salesman and was ignored. I then contacted the general manager and was told nothing could be done unless I put more money down. It’s sad that a local business is allowed to take advantage of the community that they serve. More

Clown show from the get go, I still didn't heed the warnings I should have minded the warning signs up front, but didn't. Shame on me. I made an appt online to meet a specific salesperson at a set time. I specif I should have minded the warning signs up front, but didn't. Shame on me. I made an appt online to meet a specific salesperson at a set time. I specified the car model that I was interested in and was told there were plenty of them on the lot. I arrive at the mutually agreed date/time, and guess what - the salesperson has left for the day. OK, things happen. I speak with someone else. Guess what, the car that they had plenty of days ago, are no longer to be found on the lot. Don't have any. Maybe they can show me something else. OK. Now, years later, I am looking at leasing a new vehicle and see that they screwed up the 'ending mileage' of my lease. Buick is now claiming that my annual lease mileage was 10,926 (how did we decide that, exactly) and now the lease end mileage is actually based on 10,926, but does not account for the 3,488 miles that were on the car prior to purchase. I am now arguing with Buick to remedy this. Gonna be a headache. After I picked up the vehicle it was dirty. Took it back to re-clean and the issues were still there. Horrible service all around. More

Awful attitude from sales management! I have bought five different cars from Victory. I have always had a pleasant experience until yesterday. Had to go through xxxx to BUY a brand new car I have bought five different cars from Victory. I have always had a pleasant experience until yesterday. Had to go through xxxx to BUY a brand new car! AWFUL Sales management Brandon Garvin is one of the rudest people I have ever done business with. I was treated like a piece of garbage. I will never step foot in a Victory dealership again! More

Bait and switch Be careful. What they say on the phone is not what they say when you get there, it is just to lure you into the showroom. I got quotes from other de Be careful. What they say on the phone is not what they say when you get there, it is just to lure you into the showroom. I got quotes from other dealers and they gave me a lower estimate over the phone which I realized was much to low to be true. They doubled it when I got there making it the highest quote I received. Please save yourself time and effort and avoid this dealership. More

Didn't care to get back to me, didn't treat me fairly I *tried* to buy a vehicle from them, but nobody cared to get back to me. I wanted the vehicle and expected some realistic numbers to be put together. I *tried* to buy a vehicle from them, but nobody cared to get back to me. I wanted the vehicle and expected some realistic numbers to be put together. Nobody did that. After continuous pestering to get information FROM THEM, they say oh, we just took a deposit... nice try. Really??? Wow, More

Broken Promises unprofessional I called the dealership a day ahead to schedule a test drive. Spoke to Candice, gave me good terms and spoke of a sign and drive for $300-$350. Set up I called the dealership a day ahead to schedule a test drive. Spoke to Candice, gave me good terms and spoke of a sign and drive for $300-$350. Set up appointments and test drive. Showed up at 11, no Candice, no vehicle to test drive. None even on the lot, oh and "Candice" is a "management person not a salesperson" More

Excellant! Over the top. The Dealership takes every opportunity to exceed my expectations. I am always greeted by name and the service department always looks up coupons t The Dealership takes every opportunity to exceed my expectations. I am always greeted by name and the service department always looks up coupons to assist me. More