Victory Chevrolet

They tell you stuff added to the vehicle is free but fail to mention that you paid for it on your contract. Signing was sloppy and not explained well. to mention that you paid for it on your contract. Signing was sloppy and not explained well. More

All the staff members I worked with were friendly and efficient. Everything was handled quickly and thoroughly. Will definitely be back! efficient. Everything was handled quickly and thoroughly. Will definitely be back! More

Mike is amazing! ! He worked very hard to get me the best deal for my new car. He made my experience very enjoyable. Even though Victory Chevrolet is an hour drive for ! He worked very hard to get me the best deal for my new car. He made my experience very enjoyable. Even though Victory Chevrolet is an hour drive for me I will definitely be back and I’ll be referring my friends and family to go see Mike for their next car. More

I wanted a specific model for a specific monthly payment and the salesman, Joe Elliott, found it for me in a short amount of time. and the salesman, Joe Elliott, found it for me in a short amount of time. More

Honest, and professional! !!! Always top notch Service!!! wouldn't dare go to any other dealership!! !!! Always top notch Service!!! wouldn't dare go to any other dealership!! More

Had horrible experience with Victory Chevrolet. I custom ordered a new 2024 Silverado 2500HD 4 or 5 months ago. So the wait was a long time, granted not their fault. The problem is that I was calle I custom ordered a new 2024 Silverado 2500HD 4 or 5 months ago. So the wait was a long time, granted not their fault. The problem is that I was called and told the truck would be delivered to the dealer in a couple days and can I come in and finalize the paperwork. I sit down with the salesman and I added $2500 worth of dealer installed options I wanted. Great so far. Then we go over the purchase agreement and on top of my chosen options the dealer added $2500 of market demand markup and $2700 worth of dealer "mandatory" options (oxymoron) . After I refused to pay $2500 above sticker value on a truck I ordered and waited months for they did remove that cost. They then refused to not install $2700 worth of dealer options I had no desire for. The point of custom ordering is to add things I want, not put items on I don't want. I was informed that's how they make money, wow. They then told me they were not selling me the custom truck I ordered because I declined their items. Really? Bottom line is that none of this was mentioned or written on the order agreement I signed and deposited $1000 on. What horrible predatory business practices. I wait months for a custom order and they try to handcuff me with almost $6000 of extra cost. I called GM to file a complaint and the customer service agent was flabbergasted. I was informed they would escalate my complaint. I don't expect any resolution but I had to share my bad experience. I did follow up with 3 different dealers when I got home to check if I went to their lot for a Silverado 2500 could I expect a market markup or thousands of dollars worth of dealer added options I didn't want. I was told no. The next day I got exactly what I wanted plus extra items I wasn't originally going to pay for, but like having and for less from Feldman Chevrolet. I purposely went to Victory originally because they were a small town dealer. So sorry that I did after my experience. More

Fantastic customer service! Chad and todd are fantastic. They gave us a great deal on our two cars Chad and todd are fantastic. They gave us a great deal on our two cars More

Nikki was amazing. She made up for the last experience we had buying a car. Will definitely try to see her first next time we are in the market. She made up for the last experience we had buying a car. Will definitely try to see her first next time we are in the market. More

The staff at Victory Chevrolet were very professional and great customer service. My salesperson was very personable and easy to work with. great customer service. My salesperson was very personable and easy to work with. More

Mike Hensel is a wonderful salesman! I came in with certain criteria in a purchase and he found it in less than 5 minutes. In a few hours I was driving home in a beautiful car that met m I came in with certain criteria in a purchase and he found it in less than 5 minutes. In a few hours I was driving home in a beautiful car that met my budget. I live in the area but have never been to this dealership before. Because of Michael Hensel and the Victory team, I will definitely refer you all to anyone looking for a vehicle! Thanks Mike and Victory Chevrolet! More