Victory Chevrolet GMC Paola

Such a great buying experience! I stopped in looking for a specific used vehicle, they not only had the model year and price I was looking for but gave me top trade value for my old car. I am going to make a specific used vehicle, they not only had the model year and price I was looking for but gave me top trade value for my old car. I am going to make sure all my friends know to try this dealership out first to see if they can find you the deal of your dreams! More

I purchased a 2012 Chevy Malibu (37,126 miles) from LANG CHEVROLET in PAOLA KS. I told them (my mistake) that I had $4000.00 to put “down” on the purchase. At the “signing” of the contract we discussed GA CHEVROLET in PAOLA KS. I told them (my mistake) that I had $4000.00 to put “down” on the purchase. At the “signing” of the contract we discussed GAP insurance. I had agreed on the $700.00 price of that. When the contract was placed in front of me there was a $2,265.00 service contract in addition to the GAP insurance. TOTAL: $2,965.00. I immediately asked about that since NOTHING had been discussed to me prior to me seeing this on the contract (is that sneaky tactic even legal?). FIRST CLUE of their kind of SERVICE! I was told by “Judy” (woman writing my contract) that this was a “bumper to bumper warranty and it is very important to get when you are buying a car that the “Factory Warranty” was out on”. I looked at my friend and asked if it was something they thought I needed. It seemed to be harshly added to a contract without any information. Miss “J” then turned around and showed me a bill of HERS from LANG CHEVROLET on her 2013 Chevy Cruze. She had the same warranty and it paid $800.00 to fix her car. The date was not recent and even then I thought “why would her car need such an expensive ‘fix’ that new and she works for the dealer?” Yet, at that moment I thought I would not have that kind of money so maybe this is necessary. I asked what all it covered. I got the “Bumper to Bumper” answer again. Before leaving with my new purchase I mentioned that the inside of the car was very very dirty and I wanted to leave it to be cleaned. I was given an “WE OWE YOU” coupon of sorts that states they are to DETAIL my car, Replace a piece of TRIM around my seat belt harness, and a free oil change. (The car was a CERTIFIED PRE-OWNED car so they were to do that kind of maintenance). I took my car back in 3 days to have it detailed. They had the car for 3 hours. When I pulled up it looked a little cleaner(washed?) although there were still bugs on the windshield, but the interior still had a spill across the dash and between the seats the shifter was still sticky. NOTHING had been done. SECOND CLUE of the SERVICE!! My friend was with me again and was furious. I talked him down and kindly left with my car asking about my “trim”, I was promised it was on order. After getting home and checking my mail I had my “Service Contract” in the mail. 15 pages of what it did not cover. I also noticed I had 60 days to cancel the contract. I called to cancel. Explaining why I did not want it, even stating at the time that it felt weird to me that no one discussed it with me prior to having it on the contract. She said, “I only put down what I am told to put down by the sales team” I was assured again that it was needed by the sales manager Joe and by Judy that it was a bumper to bumper and if I wanted a brochure of what it DID cover she could mail me one. Really? You have one and NEVER ONCE did I see it before you put it on my contract? THIRD CLUE of the service!! I asked her to please send it. I received the brochure in the mail 2 days later. It did state that I had what was called a WRAP insurance and it covered a great deal. I felt better. Still trying to be positive. 3 days later (driving) on the way to work at 4 a.m. (45 degrees) after turning on my rear defrost my back window blew up! Glass hit me on the back of the head. I was very frightened. This was Oct. 18, 2013. I called LANG CHEVROLET at 8 a.m. and they gave me to the Service dept. and he said he could fix my window for $350 dollars. I said I have a service contract and he said this would not be covered. I asked “why not, it happened when I turned on my rear defrost, I think it might be in my the heater??” He said it was in insurance thing and could not help me other than fixing my car for $350.00. I later called and talked to the OWNER MR LANG and he said he wasn’t going to fix the window because it was a “IMACT BREAK” and when I asked what that was he said “you wrecked your car”. I told him I did not have a wreck, then he said “then something hit your windshield with something”. This AFTER I had asked the service department to look at my car to see WHY it happened. I hung up called back and asked to cancel the warranty and get my $2,265.00 back. I was told that they applied that to my LOAN and I could not get it back. I was then sent to talk to MR LANG and he yelled at me asking if I “what do you want?? Me to pay for you WINDOW??” and I said I wanted him to look at my car to see why it happened. He snottly said to “bring it in then”. I hung up and decided to call back and have my money refunded for the warranty. They again refused. I demanded to have it canceled!! I got a letter today FROM VEHICLE ONE stating it was cancelled on Oct. 21. I have not received payment and looking at my note it is still there. I am paying interest on this warranty when I GAVE THEM $4000.00 ON THE DAY I bought that car. The sales man was nice when he was lying to me though. I actually told him several times how nice he was. THEY STILL HAVE MY MONEY!! I HAVE NO SERVICE CONTRACT. I am looking into the legal aspects of how to get them to be fair but I did sign that stupid thing even when I felt like I NEEDED a SHOWER Afterwards. I have my friend who can state that the "service contract" was on the contract before it was discussed with me but they have 'all of them" and they are so good at lying. I will still try, but mostly felt I needed to help anyone else from making a mistake and believing in the "kindness" they seem to give. SLEAZY CREW all the way around. I have so much more. To say. NO TRIM piece was ever ordered. I could go on and on and on… If you read this and would like to get more information, please respond to this post! I am being FULLY HONEST here. I am writing other posts elsewhere. I hope this helps someone else!!!! More

Loose battery terminal caused alternator to malfunction. When the service person hooked up the gauges, he pegged the speedometer and it broke. Service Manager said that was a weak spot on the Silverados an When the service person hooked up the gauges, he pegged the speedometer and it broke. Service Manager said that was a weak spot on the Silverados and I would need to purchase an entire new dash cluster. Quoted $530 to repair what their service department broke. When I could get no satisfaction from the Service Department, I visited with both the Sales Manager and the Owner. The Owner told me I had not purchased the vehicle from his dealership, so he was not interested in assisting with the required repairs. I took the truck to another dealership and paid the $500 to have Lang's error corrected. I run 30,000 to 40,000 miles/year in my Silverados. On the road, I don't know one locally owned repair shop from another. So, I always have all service... including oil changes... done by the Chevrolet dealer in the area I'm in. Working with Chevrolet service departments over a 5-state area, Lang's is the ONLY dealership that has displayed a complete lack of interest in customer satisfaction. More