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Victory Chevrolet GMC Paola

Paola, KS

3.5
37 Reviews

32575 Old Kansas City Rd.

Paola, KS

66071

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Showing 37 reviews

January 06, 2026

Treated with respect. Work was completed as scheduled. Made sure I was comfortable and had everything I needed . Would recommend them for sure. More

by lzahn329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Razo, Gregory Friesen.
October 29, 2025

Very friendly and did work quickly would go back again they are still looking for oil leak hard to find all under warranty More

by Farmer bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ara Woodall, Aria Kettler, Frank Sattiboyev, Juan Alvarado, Justin Trauschke, Kaleb Maelzer, Tom Famuliner, Trudy Andrews
October 13, 2025

I am an out of state buyer. I have been dealing with Justin on a Corvette, Justin is extremely helpful on pictures and videos and speaking with the service manager. Because of t More

by Pete
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael in service, Justin Trauschke
September 24, 2025

Everybody was very nice and very friendly and I really liked our salesman Tom. Thank you More

by cheryljamison
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Famuliner
September 18, 2025

Trudy was amazing help when we were buying our 2021 Subaru Crosstrek! Very accommodating and very detailed with everything we wanted regarding the vehicle. HIGHLY RECOMMEND her services when you’re loo More

by zitagadia1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trudy Andrews
September 17, 2025

This dealership sold me a branded vehicle without informing me that it was branded. I live in Texas and had my daughter to sign the paperwork. When I received the paperwork there was no document stat More

by Thundar1084
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jordan
August 02, 2025

I was greeted as soon as I pulled up. Very professional and friendly. While waiting I was offered a beverage. Our salesman stopped by to say hello and ask how we were doing with our n More

by Shirley.hunsperger333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Kramer
July 10, 2025

Excellent service, the salesman Frank was very attentive and answered all questions , eu recomendo a loja More

by Albino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Excellent service from Frank, Machel and Boby, Eric Gentry
July 10, 2025

WHY WOULD I EVER COME BACK! Ask Jim or Mike about my experience. Have been a customer since it was Lang Chevy. 25 years. No one ever reads these comments. More

by DanO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim and Mike, Eric Gentry
Jul 10, 2025 -

Victory Chevrolet GMC Paola responded

Thank you for sharing your feedback. I'm truly sorry to hear about your recent experience, especially after being a loyal customer for 25 years. I want to personally get involved to understand exactly what happened and work toward making it right. Please reach out to me directly at dstates@victorykc.com or by calling the store at 913-294-5375. I’d appreciate the opportunity to speak with you and hopefully earn back your trust. Sincerely, Daniel States General Manager Victory Chevrolet GMC

Jul 10, 2025 -

DanO responded

Dealership has apologized for the service mishaps and given me a credit for my next visit, but I’m still hesitant, time might heal my frustration.

Jul 10, 2025 -

Victory Chevrolet GMC Paola responded

Thank you for your honest response. I completely understand your hesitation, and I want you to know how seriously I take your experience and the level of service we provide at my store. I truly hope that with time, we can show you the level of care and professionalism you deserve and begin to rebuild that trust. If there’s ever anything more I can do, please don’t hesitate to reach out directly. Sincerely, Daniel States General Manager

July 08, 2025

Albert the finance manager was the only reason we purchased a new truck! He was amazing to work with and would come back just because of him! More

by Ethangross393
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Yosif
Jul 10, 2025 -

Victory Chevrolet GMC Paola responded

Thank you so much for the 5-star review and for recognizing Albert! He truly cares about taking care of our customers, and it means a lot to see his efforts appreciated. I’ll be sure to share your kind words with him and the team. We’re grateful for your support and look forward to serving you again! Sincerely, Daniel States General Manager Victory Chevrolet GMC

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