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Victorville Motors

Victorville, CA

Overview
Reviews
4.7
190 Reviews
Call Dealership (760) 981-1500

14617 Civic Dr

Victorville, CA

92394

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Showing 190 reviews

August 30, 2024

Exceptional customer service from sales to finance personnel. No xx. Straight forward and went the extra mile to make it happen More

by Dbren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy, Blake, Eli and Robert
Report | Print
Sep 03, 2024 -

Victorville Motors responded

It's a team effort here and we couldn't be happier to see our team worked together to ensure you had the best car-buying experience possible. Congrats on your new ride and welcome to the family. Should you ever have any questions about anything, please don't hesitate to ask. We're always here to help. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

August 07, 2024

MY JEEP WAS ASSIGNED TO THE NICEST AND KINDEST GENTLEMAN HE WENT ABOVE AND BEYOND FOR ME VERY EFFICIENT KEPT ME INFORMED I FELT LIKE HE TREATED ME AS IF IT WAS HIS VEHICLE HIS NAME IS DAVE THORNTON ALSO WAN More

by Cynthiaduke1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thornton Gary. Hornsby
Report | Print
Aug 08, 2024 -

Victorville Motors responded

Cynthia, thank you for sharing your wonderful experience with Dave and Gary! We're thrilled to hear that they provided you with exceptional service and got your Jeep back to you so quickly. We'll be sure to pass along your kind words to them. Thank you for choosing us! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

August 01, 2024

Service appointment scheduled for error light luminated on dash. Unable to diagnose. Return appointment required for repeated issues. Status update pending. More

by zenojameson55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Open
Report | Print
Aug 02, 2024 -

Victorville Motors responded

Thank you for bringing this vehicle concern to our attention. We're disappointed we were unable to duplicate the concern but we hope that we will be able to identify the issue soon. Should you have any questions about anything, please don't hesitate to contact me. I'm here to help. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

July 26, 2024

Friendly and professional staff. Julian was amazing to work with and went above to get us what we wanted. Eli was transparent and easy to negotiate numbers with and got us where we w More

by aamartinez13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian, Eli, Alfredo
Report | Print
Jul 26, 2024 -

Victorville Motors responded

It's a team effort here and we couldn't have been happier to see that our team went above and beyond to ensure you had the best car-buying experience possible. Congrats on your new ride and welcome to the family! Should you ever have any questions about anything, please don't hesitate to ask. We're always here to help. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

July 11, 2024

Dave T in service is great and caring, Billings in parts always has a smile. Pam in rentals is always nice. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave T,
Report | Print
Jul 12, 2024 -

Victorville Motors responded

Chuck, It's a team effort here and we're so happy that everyone provides you with the top-notch service you deserve. Thank you for being part of our Victorville Motors Family and here's to many more years of working together. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

July 01, 2024

Excellent service. We were in and out in 30 minutes for an oil change and tire rotation. More

by Mgsygrayshs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
Jul 01, 2024 -

Victorville Motors responded

It's amazing our team got you in and out in no time! Thanks for stopping by! We hope all is well and we can't wait to see you and your truck at your next visit! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

June 13, 2024

Customer service was great. Answering all my questions. Attentive and able to get me a quick appointment for my vehicle to be checked. Great communication. More

by Bangalee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thornton
Report | Print
Jun 14, 2024 -

Victorville Motors responded

Providing quality service and communication are our top priorities, which is why we're happy to see you received just that. We are extremely grateful for both your business and your feedback and we look forward to taking care of all your future vehicle needs. Please don't hesitate to let us know should you have any questions about anything. We're here to help. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

June 12, 2024

Always friendly and prompt service cost is reasonable and made to feel part of family More

by Jencee_13601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celena Rojas, Sylvia mack
Report | Print
Jun 12, 2024 -

Victorville Motors responded

Jencee, We always want our guests to feel like family, which is why we couldn't be happier to read this. We're glad you are always well taken care of and we look forward to continuing to work together for years to come. See you again soon. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

June 08, 2024

Very pleasant experience. Dropped in to schedule an appointment for an oil change and was taken care of right away. Completed the oil change while we waited. Also completed More

by Dagmo880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thornton
Report | Print
Jun 10, 2024 -

Victorville Motors responded

Thank you so much for stopping by! We're happy to see our team was extremely accommodating and you drove home satisfied. Both your business and your feedback are greatly appreciated and we can't wait to see you and your Ram Truck at your next visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

May 31, 2024

Best dealership to work with. I always use Victorville Motors for all my vehicle needs More

by kristinhornsby77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haleigh Nuuvali
Report | Print
May 31, 2024 -

Victorville Motors responded

Kristin, Thank you so much for choosing us here for all of your vehicle needs! We're incredibly lucky to have you as a valued customer and we look forward to continuing to take care of you and your Jeep for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

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