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Victorville Motors

Victorville, CA

4.7
190 Reviews

14617 Civic Dr

Victorville, CA

92394

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Showing 190 reviews

January 03, 2025

Great service, appointment was made easy. work was done on Recall and oil change, air & Cabin filter replacement & inspection. Celinea kept me informed from drop off to delivery of my Truck. More

by Yankees187row
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
celina
Jan 06, 2025 -

Victorville Motors responded

Thank you so much for stopping by. We're very happy to see Celina and our team took great care of you and your truck from start to finish and you drove home satisfied. We appreciate both your business and your review and we can't wait to provide you with this same 5-star service again at your next visit. See you then. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

December 31, 2024

Awesome custom service. Work was fine to my specifications. All of the reps are awedome. More

by santafegirl57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Valle
Jan 02, 2025 -

Victorville Motors responded

It's a pleasure to see you received the top-notch service you deserved. We appreciate both your business and your feedback and we hope you have a Happy New Year. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

November 25, 2024

Dave in the service department cares about your concerns and took exceptional care on both of our problem vehicles, More

by Windy Oak Hills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thorton
Nov 25, 2024 -

Victorville Motors responded

Dave is awesome and it's no surprise to see that he's taken care of you and your vehicles. We can't wait to share this 5-star review with him and we can't wait to continue to work together for many years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

Nov 25, 2024 -

Windy Oak Hills responded

We appreciate working with some one who cares.

November 06, 2024

I love all your customers servithey were all very kind did their job made me feel comfortable thank you More

by tamashiabradford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cherita Henry and Ashley machanic
Nov 07, 2024 -

Victorville Motors responded

Tamashia, We're very happy to see you felt comfortable during the car-buying process and we appreciate you choosing us here at Victorville Motors. We're glad you drove home satisfied in your new Jeep and we hope to have the opportunity to serve you again in the future. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

November 03, 2024

The staff is Friendly. The building is very clean. The staff are courteous and professional More

by marnie_ucla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Nov 04, 2024 -

Victorville Motors responded

Marnie, We're so happy to see you enjoy both our service and our facility. We appreciate you choosing us for your vehicle needs and we look forward to continuing to take care of you and your Jeep for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

October 31, 2024

Dean in the service department was a pleasure to work with and even found me discounts my other dealership had not made me aware of after purchase of the vehicle. More

by RW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Nov 01, 2024 -

Victorville Motors responded

Dean's a great asset to us here and it's no surprise to see how accommodating he's been. We'll be sure to share this positive feedback with him and we look forward to working together again soon. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

October 12, 2024

Dave was great, he got me in and out quickly for an oil change. They More

by boshot427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Oct 14, 2024 -

Victorville Motors responded

It's great to see Dave got you in and out in no time. We appreciate you stopping by and we can't wait to see you here at your next service visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

September 30, 2024

Service department needs to be able to accept phone calls to make car service appointments. There are questions that need to be asked directly to a person versus having to wait for someone to read your onli More

by Ignaciod
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Oct 03, 2024 -

Victorville Motors responded

Good morning, Ignacio. Thank you for this information. We are looking into this to ensure that we are more efficient regarding our phone system and we hope to continue to provide you with a great customer experience.

September 09, 2024

Amazing people really trying to fit my daughter into the right car!!! Great experience would highly recommend More

by angieevery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J Grecco
Sep 09, 2024 -

Victorville Motors responded

Angie, We're here to help and so happy to see our team went above and beyond to help get your daughter into the vehicle that's best for her. Please congratulate her on our behalf and thank you so much for taking the time to share this. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

September 04, 2024

Jose did a great job and was a pleasure to deal with. He was responsive and kept me informed. I needed my truck back in time to take it on a trip. Jose made it happen in time for me to take my trip. More

by Ram1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 04, 2024 -

Victorville Motors responded

Jose is awesome and it's no surprise to see he provided you with prompt and quality service. We hope you enjoyed your trip with your truck and we can't wait to see you here at your next service visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

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