Victorville Motors

Service dept is run without ethics My car had a turbo to get replaced. They said the coil packs and spark plugs were destroyed and it was 450 dollars. I refused service. They said (upsa My car had a turbo to get replaced. They said the coil packs and spark plugs were destroyed and it was 450 dollars. I refused service. They said (upsale) why don't you get all four coil packs and 8 spark plugs replaced for 758 dollars. I again said no. They waited a few days and told me the ignition switch had broken and now the car doesn't run at all. The cost is 395.00. This was the last straw, I filled out a complaint with the Bureau of Automotive Repair and intend to sue them in small claims court. James Meyer is the new Service Manager and has been sued and lost for unnecessary repairs to me is stealing. More

Poor Customer Service If you have an option to Buy or Service your vehicle elsewhere, DO IT!! If your still under factory warranty and have to use these guys, I'm sorry, I' If you have an option to Buy or Service your vehicle elsewhere, DO IT!! If your still under factory warranty and have to use these guys, I'm sorry, I'm in the same boat with you.. My main complaints are that the dealership really seems to just not care about there customers. First, all of there vehicles have a mark-up, every single one. That up-front is a warning sign that these guys are price gouging. Second, they don't really negotiate, they may lower there marked up price to the factory sticker price, but anything more, forget it. I tried to purchase a new Jeep Wrangler and asked if they would price match a dealer down the hill. They would not, so, I purchased down the hill. Third, the wait times for a shuttle are to long, sometimes over an hour and the new car salesman harass you while your in the TV / Waiting room. The shuttle driver is very nice, but you can tell is overworked and underpaid, probably makes minimum wage. The shuttle itself is the lowest model Dodge Caravan, NO rear air conditioning, NO power sliding doors, NO factory navigation for the driver, and your packed like a sardine in the Van because by the time the shuttle arrives there are so many people that need a ride. If your the last one in, You might not be home for another hour. You would think a dealership would want to put there best foot forward, but No, not this one! Some of the Service advisers are nice and pleasant to work with but the company in whole really makes you feel poorly inside. I know businesses are in business to make money, but when I service or buy from Toyota, I don't feel this way. Victorville Motors Truly Doesn't care about you, just greed!! More

Nothing but problems I took my Chrysler 300 in to replace the drivers side air bag. Since then I've had nothing but problems. Had to replace the battery. My radio won't tu I took my Chrysler 300 in to replace the drivers side air bag. Since then I've had nothing but problems. Had to replace the battery. My radio won't turn off automatically. And car battery keeps losing juice. Something is draining it. I've driven this car since it was new, that's been 9.5 years!! More

NEGATIVE STARS If there was a way to give negative stars to a company than i would gives these crooks a negative Infiniti star. I was in the military and they IMMEDI If there was a way to give negative stars to a company than i would gives these crooks a negative Infiniti star. I was in the military and they IMMEDIATELY took advantage and sold me this car that had MULTIPLE recalls on it it stopped working two weeks after I bought it. The interest rates was RIDICULOUS AS HECK. They sold the first car I wanted didn't even call me to let me know, i had already purchased insurance and everything. If that dealership goes out of business i think i might have a party!! More

Service Department is Horrible! My kids and I were stranded in 122 degree weather and had to have our new truck towed because their service department does not do their job. Our truc My kids and I were stranded in 122 degree weather and had to have our new truck towed because their service department does not do their job. Our truck was towed to a small Dodge dealership and they were shocked that VVMotors did not catch the flags that were showing to update when my truck was just in there weeks before. I am totally disgusted with the lack of care from VVMotors! More

This dealership is a JOKE Gas tank was replaced under warranty. Drove to Fresno had a waterfall of fuel leaking when I got there. Took it to the local dealership in Fresno, the Gas tank was replaced under warranty. Drove to Fresno had a waterfall of fuel leaking when I got there. Took it to the local dealership in Fresno, they said the fuel pump housing was cracked, Done while replacing fuel tank. Tried to get Chrysler or Victorville motors to reimburse me the $500 I spent in Fresno to get it fix, Victorville claims they had nothing to do with a cracked fuel pump housing even though they took it off the old tank and put it on the new tank and Chrysler position is the don't cover workmanship. Next I will try Barstow for service. More

WHAT A RIP OFF It's nice to know that Victorville Motor is all about getting their money and not at all concerned with customer satisfaction. Bought a used Durango f It's nice to know that Victorville Motor is all about getting their money and not at all concerned with customer satisfaction. Bought a used Durango from them and took it in multiple times for electronic issues and and they said they had it fixed. Now here I am less than 5,000 miles on it and the AC hisses and doesn't work, the vehicle can't tell if the keys are in it to start it, leaking coolant and it's making and awful grinding/knocking sound when it's running. Had it for about 5 months and they tell me I should've bought and extended warranty. This isn't the place to buy a used vehicle, seems to me like the get them barely running long enough so that you can't say they'really a lemon... Don't get robbed by these crooks, they don't stand behind their product. More

Service Department I just purchased a $37,000 Jeep Compass about a year ago, I needed to have something replaced because I broke a panel covering the speaker. Well I was I just purchased a $37,000 Jeep Compass about a year ago, I needed to have something replaced because I broke a panel covering the speaker. Well I was only charged for the part, their gesture. I agreed and I only paid a small $40 fee for the part, no charge for installing it. They wouldn't charge to install, still within the 36,000. Well I left thinking that was that. I go to wash my car and realize that one of the service members thought it would be funny if they literally tried to rip off another panel, this time by my electric seat controls. I was so upset, went to talk to someone in management. They agreed to replace it, after this was completed as last time something just happened to be broken, I re-checked the car and something else was broken. Seems that this dealership is trying to make me return again and again for nothing to warranty out the parts and make money off the Jeep that way. I don't have time to just spend at the dealership and do NOT appreciate them breaking something else every time I get something fixed. Avoid doing business with these people. Thinking back, I can absolutely say confidently that when I purchased this vehicle I was abruptly OVERCHARGED!! More

HORRIBLE REPAIR AND CUSTOMER SERVICE I took my car in for repairs, had to bring it back again and found out warranty was never submitted! Lazy & unprofessional service advisor!!! I I took my car in for repairs, had to bring it back again and found out warranty was never submitted! Lazy & unprofessional service advisor!!! I More

Avoid at all costs. Paid them $110 to take my Dodge Viper for a xxxxing joyride. I brought my Dodge Viper in for a slave cylinder replacement. They replaced it and th Paid them $110 to take my Dodge Viper for a xxxxing joyride. I brought my Dodge Viper in for a slave cylinder replacement. They replaced it and then took the car for a 2 mile road test to test it. That seemed to be fine so I brought the car back a month later because of a noise. I personally took the shop foreman on a drive so he could hear the noise. I then left the car with them for one day so they could diagnose the cause. At this point they took it upon themselves to take my Dodge Viper for a 24 mile joyride doing god knows what. As if a 24 mile joyride and 2 and a half gallons of wasted gas wasn't enough. They then decided to lie on my receipt and put the wrong mileage. Saying they only drove 10 miles for a "road test". There was no reason to take the car out again. They already heard the noises when I drove them. Even if they did want to take it out, anything more than 2 miles around the block is excessive and unnacceptable. Apparently they think I'm a moron and don't watch mileage. I have given the dealership 3 grand in services and they thank me for my business by racing off in my $50,000 car for their own xxxxing amusement. Total violation in trust. This dealership has absolutely no respect for their customers and their cars and no integrity whatsoever. I will never do business with them again. I wish I could give 0 stars. Avoid at all costs. More