Victorville Motors

We bought a used 2005 dodge durango. Beautiful and in prestine condition. We were given two car keys. Upon arriving home we discovered only one of the keys worked. We immediately contacted and notified prestine condition. We were given two car keys. Upon arriving home we discovered only one of the keys worked. We immediately contacted and notified our salesperson (Earl, he was very courteous to us) that one of the keys did not work. He said bring it on down, and the service dept would take care of it. Next day (11/29)we bring in the keys as stated and were told by a young man at the service dept that we had to pay over $200 to fix the key. (Excuse me, but we are not talking about a key that opens the White House). My wife explained and pleaded that we just got the keys with our recently purchased vehicle and it did not work. According to the young technician, his boss insisted that we be charged. Further, adding insult to injury, he told my wife that we may have damaged the key by accident, hence, justifying the outrageous key repair fee. My wife asked to speak with sales manager Bret. Before being allowed to speak to Bret, she was told that if the sales department (in the same dealership mind you) would like to pick up the tab, then that is their option to take it out of their department budget. I thought a dealership worked together as a team. We initially believed that this dealership had a genuine team of sales and service personnel that was exempt from the mystic of auto dealerships rolling out the red carpet- with many strings hidden and attached underneath. But, unfortunately, our recent experience with how a customer is treated after the sale makes us believe otherwise. I hesitated to buy American due to the notorious quality of the cars I have had in the past versus the more reliable and quality Japanese cars. This Durango purchase was my attempt at trusting the newer genre of American made cars. Sure, after much unecessary persistence (and assistance from Bret), we finally got our key repaired free of charge. But, I sure hope that my vehicle remains better built than the teamwork and service my wife and I had just witnessed at the Victorville Motors (Dodge & Chrysler) dealership. Does this apply to all personnel working at the delarship ? No, but our first impression is definitely tarnished. For the record, my wife and I did not accidentally or intentionally damage the key. It was broken to begin with. Would I recommend and/or purchase my next family vehicle from this same dealership?......a disappointing, No. More