Victorville Motors

Horrible Service Experience I dropped off my Jeep on Tuesday 5/7/19 and was told that it may take up to 2 days to get diagnosed. I called Jason the Service Manager on Wednesday 5 I dropped off my Jeep on Tuesday 5/7/19 and was told that it may take up to 2 days to get diagnosed. I called Jason the Service Manager on Wednesday 5/8/19 to check on the progress he said they were just getting into it. He called back Wednesday afternoon and said my vehicle needs tires they would have to order them and my Jeep would be ready for pick up Thursday 5/9/19. On Thursday 5/9/19 I called to get the price and was at that time advised that my vehicle now would not be ready until Friday 5/10/19. This was an inconvenience as I had a camping trip planned with my grandson and was now having to leave my girlfriend without a car. On Friday 5/10/19 my girlfriend called midday and spoke to Jason to confirm that the Jeep would in fact be done, he seemed to get offended with her that she was even questioning if it would be done and confirmed once again that there is no reason that it would not be done by 5 p.m. At 4 p.m. Friday prior to my girlfriend leaving to pick up the vehicle she called again to confirm it was going to be ready by the time she got there as she was driving all the way from Barstow. When she called, she was then advised that there was a part that needed to be ordered and the vehicle now would not be ready until Monday 5/13/19 and Jason had already left for the evening and was supposed to have let me know. After being notified of this I tried calling the office two times to speak to a manager and still have not received a call back regarding this. I also tried calling and left a voicemail for Jeff the Service Manager and still have not received a call back regarding this matter either. My girlfriend’s Mother’s Day plans were now in jeopardy of being ruined as she was going to be without a vehicle for the entire weekend so she was forced to have to pay out of her own pocket for a rental vehicle. I went to pick up my vehicle finally on Monday 5/13/19 and after paying $ 1650.00 the job they did on my tires was unacceptable a 5-year-old could have done a neater job. There were all kinds of white lube pouring out over my tires and black rims from when they put the tires on, they couldn’t even take the time to clean up their mess when they were done. The whole situation was just a huge inconvenience and I was left with a huge mess to clean at the end of it. The fact that they refuse to communicate and respond back to their customers issues and concerns just shows their level of horrible customer service. What is really comical is that after picking up my vehicle I received a text from Jason asking if I was satisfied with the service I received and when I responded back advising that I was not he refused to respond back again. I can not understand if I can not get a response back because they have to many problems they are working on or do they just not care. More

Be careful of the service center. So far at this point I have to do a one star review. I took my Ram 2500 into the service department for a recall for the water pump to be replaced. Wh So far at this point I have to do a one star review. I took my Ram 2500 into the service department for a recall for the water pump to be replaced. When I get it back my truck was leaking coolant. I called the Dealership back and after discussing, the leak and we came to the conclusion the reservoir probably was overfilled. She told me just to keep and eye on it. I get in my truck yesterday and the coolant light comes on. I take it right in this morning and they tell me the only way to look at it is if I sign a paper saying I will pay $65 to check it out. I get home and they call me and say the reservoir has a hairline crack and it was nothing to do with the water pump change. Strange... it wasn’t leaking when I brought it on for service on the coolant system and now part of the coolant system is leaking. How convenient Oh btw they want $300+ to replace the reservoir. I’m still waiting to hear back from the service Manager but we will see. More

Growing grey while waiting for an oil change If you want to wait forever for a substandard oil change, this is the place for you. I was told 2 hour wait and I decided to wait it out. After waitin If you want to wait forever for a substandard oil change, this is the place for you. I was told 2 hour wait and I decided to wait it out. After waiting over 2.5 hours of no word, I inquired about my car and it hadn't even made it to the bay so I asked for my keys and took it elsewhere. No courtesy to even inform me of the delay. Check people's negative reviews about their service department! They're everywhere. I should have learned my lesson when they forgot to put the oil cap back on at a previous oil change and my vehicle began to sputter and smoke as a result of oil spilling onto my engine. I should also note that I purchased my 2014 challenger from there and I will NEVER purchase from there again, nor will I recommend that anyone else do. More

Good luck even getting through to the service dept They say their service dept is second to none when you buy a a vehicle. Should have looked online at reviews before buying the vehicle. But I will s They say their service dept is second to none when you buy a a vehicle. Should have looked online at reviews before buying the vehicle. But I will say when you can spend all day just trying to get a hold of the service dept with no answer it's time to go somewhere else! The only person I got to speak to was the poor operator who also could never get a hold of the service dept. More

Problem is I really don't know where to start. I have five Dodge and have been in the Victorville Dodge on numerous occasions for recalls oil changes warranty work tire rotations and all the normal I have five Dodge and have been in the Victorville Dodge on numerous occasions for recalls oil changes warranty work tire rotations and all the normal stuff. On the last five occasions I recall I've always had a problem the work was never done as promised. From what I can see in from what I have talked to nobody there really cares because they have so much business there but the people around them at the counters and excetera are always dissatisfied about something. Last time I went there three days ago for a recall on my diesel truck water pump they called me and told me it was complete went down to pick it up in the afternoon and they tried to give me somebody else's truck and stated that my truck wasn't ready once they worked it out find out I had the wrong truck. I'm not sure what the problem is down there but what up from what I can see is just inexperienced not knowledgeable service people down there and they're just too over come with things to do they need to hire more people and more experienced people. I tried to talk to the general manager for the owner over the past couple years to release some of these problems to him but they really don't care they give you some woman that runs interference form and gives you a bunch of crap she's pretty good at it but nothing ever is accomplished. Will never go back to Victorville Dodge again I understand Palmdale or the one up in that area is way better and was able to always contact somebody on the phone you can never talk to service department on the phone at Victorville Dodge More

A fight till the end. The dealership is cheap I went in to take my 2015 Jeep compass for a service it had a jerking issue I let them know all the symthoms of what I was feeling and I think it migh I went in to take my 2015 Jeep compass for a service it had a jerking issue I let them know all the symthoms of what I was feeling and I think it might be the transmission and they did tell me the cvt transmissions go out at 80,000 idk anyhow they plugged in the computer and found out it was pcm crysler had a recall on them so it got changed. I drive the car and it's still doing the jerking motion I check my transmission fluid it's full but dirty so I take it in a second time I let them know what's going on they check it and says everything's find tires are fine transmission fluid is fine mind you I. Already checked the fluid before bringing it in so I asked to speak to who ever serviced it and I got someone they told me everything is good that's how that transmission runs I told them no that dose not feel normal and if they checked if I needed tires he stated they were good I told him that's a lie I need tires and how about my transmission fluid he said it was fine I asked him if it was clean he said the other guy serviced it but "ya it's clean" I told him that's a lie its dirty I checked it before I brought it so I didn't end up paying for it to get checked a second time now the 3 Rd time still the same issue only this time an indicator came on the dash a lighting bolt sign so we Google and it said it had to do with the throttle body so we told the service advicer and she let the service team know after a couple days they call and said we found what's wrong with your vehicle there are two codes on the throttle body and that it's going to have to be replaced it's going to be $738 parts and labor I was like wow and all this could have been avoided if you guys checked it.i call crysler and I let's them know the situation they said I still have warranty I call the dealership they said I don't finally I called the 3rd party we're I bought it and they said I still have warranty even by the manufacturer. So they just ended up covering it don't go there I wouldn't recommend at all. More

Elder abuse month So my father in law decides to take a look at new jeeps. As a senior citizen and a Us army veteran, he actually got a great deal 3 years ago there. Th So my father in law decides to take a look at new jeeps. As a senior citizen and a Us army veteran, he actually got a great deal 3 years ago there. This time they convinced him to trade in his 15 jeep that was almost paid off, gave him 3000 equity trade and Blatantly ripped him a new one! The tricked him into a lease! Not a purchase. For a 100 more a month than his old payment. Went back the next morning asking to convert it to a purchase. They said no way, asked again and the "owner" said not going to happen, you should have been watching him! Congratulations on elder abuse month! Good luck high desert! There's a new schister in town! His name is Efrain! Thanks for never returning 4 messages too! More

Service When we bought our 2500 diesel ram a 5th wheel hitch was included but I had to bring the truck back for the install. I brought the truck in at 7am an When we bought our 2500 diesel ram a 5th wheel hitch was included but I had to bring the truck back for the install. I brought the truck in at 7am and when I checked back that night they hadn’t even started and the truck wasn’t done until the next afternoon. Now we have a recall on the water pump and it’s been a month since I called to make an appt. I’ve been informed by the service dept that I just have to wait until Chrysler sends them only a few parts at a time. No one seems to care about this level of poor service More

This place is a disaster! We had a GREAT experience with our salesman, Travis McIntyre. However, everything went down hill from Finance to now! The finance guy was cocky and ru We had a GREAT experience with our salesman, Travis McIntyre. However, everything went down hill from Finance to now! The finance guy was cocky and rude. We talked to a few managers regarding this so I'll move on to my service experience. We purchased our 2017 Fiat 500X about a month ago. Last week, we began smelling an electrical smell. It has a factory warranty so we took it to our local dealer. The service writer smelled what we were talking about immediately. However, they didn't have a Fiat technician at their dealership. So we were forced to go to Victorville Motors for service. The service writer we spoke to was helpful. We turned in our car Tuesday morning. We called Wednesday afternoon for an update. We were told the technician hadn't gotten to it yet. Luckily, we had a rental! So we EVENTUALLY get a call THURSDAY afternoon that the technician can't find the smell. We were asked to drive down there to see if we can drive with them and get it to duplicated. We drive 40 mins there. They bring the car out and my husband lifts up the hood. We immediately see oil splatter all over the top cover. My husband asked if they had messed with the oil cap at all because the engine didn't look like that prior. They looked dumbfounded and said no. They end up "diagnosing" the smell as engine oil burning off. Why is it that my HUSBAND had to diagnose this car himself? There is no reason for that. He tells us that they will need to order the cap and that our car would be ready for pick up the next day, which was Friday. But the writer informed us that he was leaving for vacation that evening and Trevor would be taking over and that the car will be ready and washed up Friday for us. Friday rolls around, we never received a call! We call Saturday morning. It took us nearly 20 mins and 5 calls to get anyone in the dealership to answer. The writer on duty tells us the car is not finished and that the Fiat technician doesn't work weekends. We finally receive a call Monday afternoon that our car is ready. We pick up the car. It pulls up unwashed. But the worst part is they left our gas tank SO EMPTY there wasn't even a line on our indicator bar!! I called on my way to the gas station and the service writer claimed that factory warranty doesn't pay for gas. I asked if he found it acceptable to leave a tank running on fumes. He claimed the technician is required to drive so many miles to make sure a problem is corrected. This is fine, we understand. But the car was literally running on fumes, I wasn't sure I'd even make it to a gas station. Luckily I did. So our entire visit was a disaster. They had our car nearly a full week only for my husband to have to find the problem for them to correct and it still took 4 days for us to get the car back after that. I will never do business with Victorville Motors service again. Management really needs to evaluate the way their department is running. We have family in Lake Havasu City, AZ and from now on we will wait for service until we are able to visit that dealership out there. More

Very poor workmanship and customer service. I took my vehicle in to have a Factory hitch installed. What started out as a one day job then took 3 days as they forgot to order the parts. Upon pic I took my vehicle in to have a Factory hitch installed. What started out as a one day job then took 3 days as they forgot to order the parts. Upon picking up the vehicle the trim ring around the hitch did not fit correctly. It was nearly falling off. I went to pick up the vehicle when they said they would it would be done and waited almost 2 hours for them to do a software update on the transmission. At that time I realized the trim ring needed to be fixed and the service department stated they would do it at no cost to me and even give me a rental car. I agreed that would be fine I called the following Monday and got no return call. On Tuesday as service advisor advisor finally called me and stated I could come in anytime and the job would take one day. I dropped the vehicle off on a Thursday morning when I return Thursday evening the car had not even been looked at. In the meantime I also had a problem under the dash where the OBD2 port was no longer attached to its mount. There were several zip ties cut from below the dash that I had to fix and reinstall the OBD2 port myself as I was afraid my foot would get hung up and I would not be able to use my brakes. As of today the vehicle is not fixed, the service writer stated that they only had one chance to fix it. When you pay nearly $900 for a hitch install I would not expect you need more than one chance at it, however I am wrong. Luckily for me my credit card does offer consumer protection against shabby work. Please do not take your vehicle here for service go down the hill or anywhere else. After picking up the vehicle the first time there was a fresh body screw in my right rear tire that I More