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Victorville Motors

Victorville, CA

Overview
Reviews
4.7
178 Reviews
Call Dealership (760) 981-1500

14617 Civic Dr

Victorville, CA

92394

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Showing 178 reviews

November 25, 2024

Dave in the service department cares about your concerns and took exceptional care on both of our problem vehicles, More

by Windy Oak Hills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thorton
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Nov 25, 2024 -

Victorville Motors responded

Dave is awesome and it's no surprise to see that he's taken care of you and your vehicles. We can't wait to share this 5-star review with him and we can't wait to continue to work together for many years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

Nov 25, 2024 -

Windy Oak Hills responded

We appreciate working with some one who cares.

November 06, 2024

I love all your customers servithey were all very kind did their job made me feel comfortable thank you More

by tamashiabradford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cherita Henry and Ashley machanic
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Nov 07, 2024 -

Victorville Motors responded

Tamashia, We're very happy to see you felt comfortable during the car-buying process and we appreciate you choosing us here at Victorville Motors. We're glad you drove home satisfied in your new Jeep and we hope to have the opportunity to serve you again in the future. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

November 03, 2024

The staff is Friendly. The building is very clean. The staff are courteous and professional More

by marnie_ucla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Nov 04, 2024 -

Victorville Motors responded

Marnie, We're so happy to see you enjoy both our service and our facility. We appreciate you choosing us for your vehicle needs and we look forward to continuing to take care of you and your Jeep for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

October 31, 2024

Dean in the service department was a pleasure to work with and even found me discounts my other dealership had not made me aware of after purchase of the vehicle. More

by RW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
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Nov 01, 2024 -

Victorville Motors responded

Dean's a great asset to us here and it's no surprise to see how accommodating he's been. We'll be sure to share this positive feedback with him and we look forward to working together again soon. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

October 12, 2024

Dave was great, he got me in and out quickly for an oil change. They More

by boshot427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Oct 14, 2024 -

Victorville Motors responded

It's great to see Dave got you in and out in no time. We appreciate you stopping by and we can't wait to see you here at your next service visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

September 30, 2024

Service department needs to be able to accept phone calls to make car service appointments. There are questions that need to be asked directly to a person versus having to wait for someone to read your onli More

by Ignaciod
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don't remember name
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Oct 03, 2024 -

Victorville Motors responded

Good morning, Ignacio. Thank you for this information. We are looking into this to ensure that we are more efficient regarding our phone system and we hope to continue to provide you with a great customer experience.

September 09, 2024

Amazing people really trying to fit my daughter into the right car!!! Great experience would highly recommend More

by angieevery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J Grecco
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Sep 09, 2024 -

Victorville Motors responded

Angie, We're here to help and so happy to see our team went above and beyond to help get your daughter into the vehicle that's best for her. Please congratulate her on our behalf and thank you so much for taking the time to share this. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

September 04, 2024

Jose did a great job and was a pleasure to deal with. He was responsive and kept me informed. I needed my truck back in time to take it on a trip. Jose made it happen in time for me to take my trip. More

by Ram1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Sep 04, 2024 -

Victorville Motors responded

Jose is awesome and it's no surprise to see he provided you with prompt and quality service. We hope you enjoyed your trip with your truck and we can't wait to see you here at your next service visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

August 30, 2024

Exceptional customer service from sales to finance personnel. No xx. Straight forward and went the extra mile to make it happen More

by Dbren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy, Blake, Eli and Robert
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Sep 03, 2024 -

Victorville Motors responded

It's a team effort here and we couldn't be happier to see our team worked together to ensure you had the best car-buying experience possible. Congrats on your new ride and welcome to the family. Should you ever have any questions about anything, please don't hesitate to ask. We're always here to help. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

August 07, 2024

MY JEEP WAS ASSIGNED TO THE NICEST AND KINDEST GENTLEMAN HE WENT ABOVE AND BEYOND FOR ME VERY EFFICIENT KEPT ME INFORMED I FELT LIKE HE TREATED ME AS IF IT WAS HIS VEHICLE HIS NAME IS DAVE THORNTON ALSO WAN More

by Cynthiaduke1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thornton Gary. Hornsby
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Aug 08, 2024 -

Victorville Motors responded

Cynthia, thank you for sharing your wonderful experience with Dave and Gary! We're thrilled to hear that they provided you with exceptional service and got your Jeep back to you so quickly. We'll be sure to pass along your kind words to them. Thank you for choosing us! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

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