Victor Chrysler Dodge Jeep Ram - Service Center

Would give negative rating for customer service if I could. No concern for customer needs, poor attention to detail and blatant lying. Was told our car would be taken care of within week when we had it could. No concern for customer needs, poor attention to detail and blatant lying. Was told our car would be taken care of within week when we had it towed for maintenance issue. The next day was informed they couldn't even look at our car for two more weeks and have no loaners available. Spoke with two "leaders" - neither of which cared to actual help find a workable solution and told me that my experience "did not matter". Looking at other reviews on the service provided, will eagerly pay out of pocket to have car serviced elsewhere. Should have done more research in advance but think we dodged a bullet getting our car out of here ASAP. More

Matt and the service department do a great job. We currently own four Chrysler products and service them all in Victor. The entire group is knowledgeable in the area of service have always been prompt currently own four Chrysler products and service them all in Victor. The entire group is knowledgeable in the area of service have always been prompt in scheduling our service and getting it done. More

Matt and his crew were so helpful and responsive when we took our vehicle there. It's so hard to find a mechanic that is honest, and trustworthy. But these guys have been nothing but that! If you want peace took our vehicle there. It's so hard to find a mechanic that is honest, and trustworthy. But these guys have been nothing but that! If you want peace of mind and a job well done come here! More

I brought my vehicle to this dealership to fix a warranty issue on a 2020 vehicle. The first time I brought it, they said they would call me when the work was complete. After waiting all day, I finally cal issue on a 2020 vehicle. The first time I brought it, they said they would call me when the work was complete. After waiting all day, I finally called them and their response was "oh, we haven't looked at it yet." After they tried to repair a water leak, I called them back to let them know the issue was not resolved. The second time it was in there, they said they would call me when it's done. Again, after waiting all day, I had to call them and their response was "oh, we haven't even looked at it yet, can we keep it another day?" They promised my car would be the first service of the day. After waiting again all day without a phone call, I called them. Their response "oh, we can't fix it, we need to replace the whole window seal." The informed me that the person that does that only comes to their dealership once a month and gave me the date he would be there. After not hearing from them again, I called and I was told that the service manager would call me back.....guess what...he didn't. Every single time they've said we'll call you, they haven't...and my window still leaks. More