Vicksburg Chrysler Dodge Jeep RAM

Brought my dodge ram in for service. Was a great experience. Mike was very helpful and didn't take long at all. Great place to go for service. Was a great experience. Mike was very helpful and didn't take long at all. Great place to go for service. More

Bought our truck here and the salesman Joe Mater was not pushy and was so knowledgable! He has always been there for us no matter what. Any questions or service concerns we have had, he has always bee the pushy and was so knowledgable! He has always been there for us no matter what. Any questions or service concerns we have had, he has always bee there to help. Their staff is like family! More

Service department was terrible, I made an appointment two weeks in advance to get my vehicle serviced and they ordered the wrong parts and failed to communicate it to me keeping my vehicle for an extra d two weeks in advance to get my vehicle serviced and they ordered the wrong parts and failed to communicate it to me keeping my vehicle for an extra day forcing me to find a ride to work..what's worse is the guy Mike at the counter didn't even give me a courtesy call saying my van wouldn't be ready that day I had to call when the place was nearly closed to find out .forcing me to find a ride to work the next day...never again More

Purchased a Chrysler Voyager from Byron Hice and had a very positive experience. Have been to Service Department once and they were great to deal with. very positive experience. Have been to Service Department once and they were great to deal with. More

Todd my salesman was awesome. Todd and the other friendly staff treated me well. I will tell my friends about Vicksburg Chrysler Jeep Ram. Todd and the other friendly staff treated me well. I will tell my friends about Vicksburg Chrysler Jeep Ram. More

I haven't gotten a vehicle yet because i dont know how this online loan works this online loan works More

Great on the sale horrible on service. Ignorant at best or down right con artist Ignorant at best or down right con artist More

Great & friendly staff. When we got our new van home it was having a minor technical issue with the entertainment system. They came to our house nearly 90 minutes away with an identical new van and switc was having a minor technical issue with the entertainment system. They came to our house nearly 90 minutes away with an identical new van and switched us out! That was above and beyond anything we were expecting. More

This dealership does not have any true care of their clientele coming here or maintaining their customers. They speak down to you if you have questions and never respond once sale is done. They had clientele coming here or maintaining their customers. They speak down to you if you have questions and never respond once sale is done. They had promised three things to us that they should done to the truck on the day we pick it up cleaned out, fixed mirror, and topped gas. Did not follow through on any of it. To back their broken promises they said they would have mirrors shipped. Few months out still nothing. These might be small things but to be putting your trust and hard money into a place you would expect them to follow through. Also truck has had to go in to be fixed a few times now. Seriously absolutely terrible place and needs to be avoided at all cost. There are dealerships throughout Kalamazoo that take care of their customers because they actually care to have returning and word to mouth customers. I have redirected a few family members now away from here. Kalamazoo is not that big drive the 20 mins distance. More

This place has terrible communication skills and is uncoordinated by far. I want to have an oil change done and ask for tire rotation. They charged me for a tire rotation and on my way out I asked the uncoordinated by far. I want to have an oil change done and ask for tire rotation. They charged me for a tire rotation and on my way out I asked the question about a sound admin hearing on a back tire and the guy realized he charged me for tire rotation when they never actually rotated the tires because the trade was worn so bad they could not legally rotate the tires. So they almost charged me $30 and ripped me off for a service they said they did and did not even perform. Also when I went to have new tires bought and put on the car and have a few parts fixed they quoted me a certain amount and when I got there it was higher than they quoted me, then it took the guy 10 minutes to do the math to figure out what was wrong. I finally get to go pay for the service and they did not have a debit card ship reader, so I had to run back to my bank and get cash. For buying a 2010 Dodge Challenger there and having only 38,000 miles on it a few things have gone wrong way earlier than they should have, I do not recommend this place for service or getting parts or tires or anything fixed. They do not have their stuff together, they need significant improvement on communication and coordination skills. And when they overcharged me for the tire rotation they didn't even do it till 2 days to go back on my card, and also I gave the payment cashier $10 down towards my bill and tried to run my card and it was declined and when I went to get money out of my ATM I went back and she forgot to give me my $10 or put it towards the bill so now I have to wait the whole weekend till Monday to go and take it up with them and try to get my $10 back. Don't seek this place for repairs or service they are amateurs at best and poor customer satisfaction on my experience. More