Vic Koenig Chevrolet - Service Center

Blake is absolutely the best at what he does, he goes out of his way to make anything wrong, right! Way to go Blake thank you so much! You have know idea how much you have helped us! of his way to make anything wrong, right! Way to go Blake thank you so much! You have know idea how much you have helped us! More

Horrible service department. Wouldn’t warranty my 2020 Tahoe because it has oversized tires and a mild lift. Jimmy/Jeremy the service manager said he wouldn’t warranty anything on our Tahoe...period. It Tahoe because it has oversized tires and a mild lift. Jimmy/Jeremy the service manager said he wouldn’t warranty anything on our Tahoe...period. It only has 9000 miles and it was only a broken wire in the open fender well. Here is the story: In 2020 I bought a new Chevrolet Tahoe from a dealer in central illinois because they had the exact vehicle my wife wanted. My wife is 6’ tall and has always wanted a lifted vehicle. I took her brand new vehicle to a local (very professional) off road shop and had a mild lift installed. It only has 33” tires on it, nothing extreme. Fast forward—-we went on a road trip to Alabama last week and the abs light came on while on the interstate. My wife and I live in carbondale and have bought a new Camaro at Vic Koenig a few years ago so I recommended she take it there to have it fixed. My wife arrives and the guy helping her was flagged over by the service manager to inform him that anything wrong with ANYTHING on her vehicle would NOT be covered at all. They had not even determined what was wrong yet. When they found the problem they called me. It was the wire that runs through the open fender well had broken. No damage, just broke. Likely had a rock or something hit it. I was told on the phone that my repairs would be almost $300.00. Mind you this is a 2020 Tahoe with 9000 miles. I asked why I was being charged and was again told they would not cover any drivetrain components due to the lift. I asked to speak with a service manager because I couldn’t believe what I was hearing. I have bought new vehicles my whole life and have had numerous lifted vehicles done by the same shop. I currently drive a new Ford F-250 that’s lifted and have never had any warranty issues. Most dealerships put lifts on their vehicles to make them appealing anyway, but don’t do it as a consumer! Now I am connected to “Jimmy” the service manager. Jimmy was super rude from the moment he picked up the phone. I tried to reason with Jimmy in every way and he very rudely would continue to tell me point blank, I won’t cover any drivetrain parts on your vehicle due to the lift. Jimmy could not clarify with me what all was and was not covered because he had no idea and just wanted to generalize. He just continued to tell me they stretched the wire installing the lift and that’s why they wouldn’t warranty it. I tried and tried to tell him the lift was installed the day it rolled off the lot and the wire was not stretched. I had already found the broken wire and inspected it prior to even taking it to the shop so the stretched theory is a sham.... Jimmy and I had a most unpleasant conversation that ended badly for both of us. Me because I am having to write reviews so others don’t go to the same bad service department, and Jimmy because I will tell every person I come in contact with about my experience with Vic Koenig and Jimmy. I grew up in this area and know the Koenig family somewhat. I can assure you that I will make sure they know what kind of bad day I had trying to deal with their business. Jimmy continued to tell me to take my vehicle back to whom I purchased it from. I strongly feel Jimmy did not want to help me at all since my vehicle was not purchased from them... $300 of warranty work and everyone would have walked away happy. $0 dollars warrantied on a new vehicle equals this guy singing to everyone about what happened. More

Great service! Great place for your vehicle service needs. Jeff was very helpful concerning our problem and went above and beyond to get it fixed. He’s a awesome Great place for your vehicle service needs. Jeff was very helpful concerning our problem and went above and beyond to get it fixed. He’s a awesome guy to deal with! Thanks! More

New Car shopping The salesman Matt Palmer was extremely helpful. The process was easy. I got approved for a 2019 Spark.I highly recommend Matt for a great experience The salesman Matt Palmer was extremely helpful. The process was easy. I got approved for a 2019 Spark.I highly recommend Matt for a great experience More

Oil change / tire rotation The guys in the service department always are friendly and are there to take care of me and my vehicles needs. Jeff and Jeremy always discuss with me The guys in the service department always are friendly and are there to take care of me and my vehicles needs. Jeff and Jeremy always discuss with me the needs of my vehicles and always tell me early went so that if I have to save a little money to pay for the service performed. More

BEST IN THE AREA HANDS DOWN! These guys are top notch in every department! They always over deliver! They always do a great job and I would recommend them to anyone! These guys are top notch in every department! They always over deliver! They always do a great job and I would recommend them to anyone! More

outstanding service Best service I've received in my 50+yrs of driving. Courteous friendly employees Service always done faster then allotted time. You cant beat Vic K Best service I've received in my 50+yrs of driving. Courteous friendly employees Service always done faster then allotted time. You cant beat Vic Koenig for service. More

just great service great service and friendly every time i take my truck in will only go to Vic Koening for all my services,they are great and very helpful great service and friendly every time i take my truck in will only go to Vic Koening for all my services,they are great and very helpful More

Service Great customer service, had oil change and tired rotation was in and out on lessons than 1 hour. I called around to different dealers and quick change Great customer service, had oil change and tired rotation was in and out on lessons than 1 hour. I called around to different dealers and quick change in my area and they were the least expensive. Would recommend. More

Happy with the service department Always have good service. Took a little longer than usual this time, they were very busy. But everyone is always very nice and friendly. Like that the Always have good service. Took a little longer than usual this time, they were very busy. But everyone is always very nice and friendly. Like that they have coffee available since I usually have a early appointment. More