Vic Koenig Chevrolet

Great Dealership.. Will Be Back For All Future Business.Drew From Internet Sales Went Above And Beyond For All Of My Families Needs. Thank You Business.Drew From Internet Sales Went Above And Beyond For All Of My Families Needs. Thank You More

I am writing this review before my situation is resolved. I will update with a resolution. I bought a used car with 61,000 miles on it in March of 2013. In December of 2013, I found out I needed to replace n I will update with a resolution. I bought a used car with 61,000 miles on it in March of 2013. In December of 2013, I found out I needed to replace nine valves in the engine. Vic Koening would not honor the warranty--they said I voided it the first time I got my oil changed there due to not rotating my tires. They said this was a warranty company and there was nothing they could do. They advised me to take the car to my own mechanic to get fixed. My car was in the shop for a month and it cost me almost $2,000. I still owe on the car itself. I am submitting an invoice to Vic Koenig in hopes they they will help me. I am a single mother with a 16-month old baby. I did not expect the car to need an engine rebuild 9 months after I bought it. I'm waiting to see what they will do to fix this. Added: 2/13/2014 9:36:42 AM The staff at Vic Koenig has responded promptly and responsibly. They said they often can't tell what kind of problems a car will have when they buy it used from someone. They inspect the safety of the vehicle and do some moderate driving but they say the customer can always tell if there are deeper problems with a vehicle after driving it for a few weeks to months. My mechanic has replaced a faulty IAC valve that originally may have caused the problem and the valves in the engine. Jeremy at Vic Koenig has kept in touch with me on behalf of Vic Koenig during this process. The dealership has agreed to reimburse me for all costs associated with what would have been paid under the power train warranty as invoiced, including the cost of a rental car for the entire month. I couldn't have asked for a better response from Vic Koenig Chevrolet. More

Perfect experience! We've been loyal customers to another Chevy dealership, but were treated with a better deal here than we've ever received there. Couldn't ask for anything more. Thank you!! another Chevy dealership, but were treated with a better deal here than we've ever received there. Couldn't ask for anything more. Thank you!! More

August 19th, 2013 Four days ago we finally get a car that August 19th, 2013 Four days ago we finally get a car that my wife has always wanted, a 2004 Chrysler Sebring Convertible. We traded our 2 motorcycle August 19th, 2013 Four days ago we finally get a car that my wife has always wanted, a 2004 Chrysler Sebring Convertible. We traded our 2 motorcycles and our '93 Oldsmobile Cutlass Supreme Convertible in on this Sebring at Vic Koenig in Carbondale. Today, I walked out into the garage and found a radiator fluid puddle under the car. I texted Dion, the salesman about it and he said, “Talked with management and we didn’t make any money on deal and it was a as is vehicle and not much we can do.” Remember this was only four days ago, two business days ago. So I took it to a company that I trust to check it out. They are a local company that takes care of our personal and business vehicles. They said the water pump is leaking and needs replaced. It has been leaking for a while. The total for the repairs is $840. They said Vic Koenig had to have known it was leaking and was bad. I took the car to Vic Koenig where I waited for thirty-five minutes on Mike Price, the general manager. When Mike and Dion, finally came out to talk to me, I asked their permission to record the entire conversation. Mike said that was no problem. The only option he would give me is to take the car back and give me my vehicles back. I've already put $320 into the car by tinting the windows and putting in an iPod jack. So, I told him no. I asked him to write me a check for $840 to fix the car or just buy the car back from me at retail. He said no. I told him that $840 was a small price to pay to fix a car that they sold me that had problems and was a lemon versus having to pay for all of the license fees, title fees, etc. Even after threatening to contact the Attorney General’s office, the B.B.B. bad review’s on the Internet etc. He still said no. Here is some more of the conversation with Mike and what was said while knowing he was being recorded: “We don’t take care of every customer that has a problem, because we sell those types of cars.” I brought up the fact that this was my wife’s dream car. He responded, “I’m not worried about your wife. That’s your wife.” I mentioned he sold me a lemon. His exact words were, “Okay, that’s bad business. We sold you a lemon, I’m offering to take the vehicle back.” I said that I didn’t ask him to take it back, just to fix it. He again said no. I mentioned again that he would be out more money taking the vehicle back and giving me my vehicles back. He said, “That’s my decision.” He didn’t even offer to have his technician’s look at it or try to fix it. When I mentioned that he said, “We will have our people do the work, but you’ll have to pay for it.” He even mentioned the company that we use to work on our vehicles saying, “I’m not gonna have -------- work on it.” He once again said, “I’m offering to give your vehicles back and I will take the vehicle we sold you.” I said, “but, you won’t take care of this vehicle.” He said, “I’m not going to take care of it.” I said, “So who’s to say, that whenever you sell this to another person, they’re not gonna get the same problem.” He said, “I will take care of that.” I said, “Then why won’t you take care of that for me?” He said, “Because I can wholesale it.” I said, “Really you’re going to wholesale an $8,000 car?” He responded, “Your talking about my business here. I’ve been doing this for 40 years.” I interrupted and said, “and you take care of all of your customers this way?” He responded, “I take care of a lot of them this way.” Remember, I have all of this recorded with their permission. Not much to say after that. More