Vic Canever Chevrolet - Service Center

I worked with Scott in the service department. He got me scheduled when it worked for me. Everyone was very helpful and accommodating.Thsnks He got me scheduled when it worked for me. Everyone was very helpful and accommodating.Thsnks More

everyone was attentive and helpful with information needed. They explained what was being done and future concerns for my auto. needed. They explained what was being done and future concerns for my auto. More

I was in and out in under an hour. I was happy about that. The service center did their work of rotating the tires and changing the oil. I was happy about that. The service center did their work of rotating the tires and changing the oil. More

If I could give a negative rating, I would. Scheduled service for oil change and tire rotation for my minor daughter. They conned her into a bunch of “recommended “ services that she didn’t nee Scheduled service for oil change and tire rotation for my minor daughter. They conned her into a bunch of “recommended “ services that she didn’t need, took advantage of a 16 year old and then when the bill was astronomical, she was floored! When I called, they said the devices were already done and there was no going back. So I sent my husband up to help her handle the situation and Brian - service manager - cussed him out, F word and all! The entire service department was unprofessional on so many levels.that we will NEVER use Vic Canever for anything ever again. More

Collusion center was fast, honest and fair priced service center always get me in/out center always get me in/out More

The move to charge costumers 3% for using a credit card was a surprise. The bigger surprise was that the 3% is AUTOMATICALLY added to the bill so I needed to ask to have it removed!!! was a surprise. The bigger surprise was that the 3% is AUTOMATICALLY added to the bill so I needed to ask to have it removed!!! More

November 1, 2023 had 4 wheel brake and fluid flush service on 2015 Equinox with 75,000 miles. Original brakes. Took vehicle back for pulse in pedal and softness in pedal on 5-30-2024 with 78,000 miles service on 2015 Equinox with 75,000 miles. Original brakes. Took vehicle back for pulse in pedal and softness in pedal on 5-30-2024 with 78,000 miles. Also had transmission fluid service and asked for quote to repair rocker panel surface rust on passenger side near front door at front fender. I received a call that the problem was rust got in it. Since having done brakes on multiple vehicles over 30 years I vehicles I was extremely aggravated by their idea to turn brand new rotors. 30 or 40 years ago that might have been ok. Not with today’s cheap thin rotors. Clearly, the oxidized material left on the wheel bearing hub was not properly removed, it caused improper wear and then the rotor turned against the hub removing the oxidation making the pulse. Or the rotor(s) were defective. Either way in just 6 months and 3,000 miles they should have been replaced. The transmission service seems to have gone fine and shifting has improved. The area under the vehicle shows signs it was worked on and fluid sample indicates it was replaced. However, I did not get a quote to fix the surface rust. The employees were very friendly but this would be a minimum expectation and does not make up for the extremely poor service and lack of standing behind their service which seems to be standard business practices lately. I would certainly not buy a vehicle here. Nor would I have survive as 2 out of three incidents were a complete failure. More

Great service throughout the buying process. Very prompt and efficient with my time and requests. Very prompt and efficient with my time and requests. More

Outstanding and professional service. Goes above and beyond to address customers' concerns. Very friendly and excellent communication throughout the entire process. I had some warranty work done, and Pa beyond to address customers' concerns. Very friendly and excellent communication throughout the entire process. I had some warranty work done, and Patrick Sassine thoroughly followed up with ordering parts, scheduling the repair, loaner vehicle, and providing updates. Highly recommended. More

Poor Parts Department Customer Service I ordered a part for my Chevy vehicle through this dealership. The hardware I received was inadequate for the instillation. Additionally, the direct I ordered a part for my Chevy vehicle through this dealership. The hardware I received was inadequate for the instillation. Additionally, the directs were missing steps and some instructions where backwards. When I brought this to their attention they gave me parts assistance number. I asked them if had any interest of investigating this or helping resolve the issue they said they are just a pass through provider of the part and don't offer assistance. When I call the number they gave me the gentleman from GM told me they have a dealer tech line they can call and should have called. Very lazy and poor service. Pushing their job off to the customer. This was just a simple vehicle part so can't imagine going there again for anything. More