Veterans Ford Tampa - Service Center

Ready - or Not? This was my first visit to any dealership after purchasing a used 2012 Ford F-150; I had found a few things needed fixing, so brought it it - had a Sa This was my first visit to any dealership after purchasing a used 2012 Ford F-150; I had found a few things needed fixing, so brought it it - had a Saturday appointment - but on Friday the service manager called to say I had to make another appointment, because the work load had taken longer than expected on Friday, and I would not be taken care of on Saturday. And the next available was Tuesday. So Tuesday I took it in, and after a few minutes, learned: the wiper-refusing-to-shutoff Meant replacing the whole "stem" - $400+; the touchpad CONTACTS were just worn out, and replacing that was $200+ The battery was fine in my key - the CONTACTS in the key for the remote lock/unlock/alarm were worn out. $200+ I was in sticker-shock, but needed all of it; the service manager did bring the price down, so that I could get out the door for $800. A shuttle ride home was nicely provided. I was told I should be able to have it back the next day... Next day, I was called; and advised that the price was better still - just over $700. And it was all done. Shuttle came to get me, and I paid the price, and went out to the truck. Thought I would try the keys and locks, since they had been replaced. Keys worked fine. Touchpad looked new, but did not work at all. Back in we go...another service writer said she would get the tech who put in the touchpad to re-program it; wouldn't take long. I sat and drank coffee. After a while, it was ready; keys worked; touchpad worked. Wipers appeared to be behaving. Wednesday night I drove home from church without any headlights on, because someone switched the headlight switch from "auto", where I keep it, to "off". HMMM. But, I did not die... More

Excelente atencion Buena atencion. Pero entregaron mi vehiculo con los cauchos dañado. Lo que me ahorre tuve que invertirlo en cauchos nuevos. Usaron una estrategia de v Buena atencion. Pero entregaron mi vehiculo con los cauchos dañado. Lo que me ahorre tuve que invertirlo en cauchos nuevos. Usaron una estrategia de ventas engañoza . More

Adequate, not great service I went in for a quick oil change and tire rotation. Only reason I selected this dealership was because of time availability compared to Brandon Ford, I went in for a quick oil change and tire rotation. Only reason I selected this dealership was because of time availability compared to Brandon Ford, and I needed an oil change as soon as possible due to my driving volume. I should've planned better and gone to Brandon Ford. This dealership was disorganized and slow. It took over an hour and 15 minutes. In their defense, apparently I had a recall on my 2017 explorer that they took care of as well, however I did not find this out until I was paying! Not once did a service advisor come talk to me between dropping the car off and going to the payment counter. No one greeted me when I walked in. And I almost paid for someone else's vehicle. Initially they called my name and said my car was ready. They took me up to the counter and I had my card out and was ready to pay. Then I noticed the keys weren't my keys and I said something. Then they realized they had called the wrong name and indeed it was someone else's vehicle. All in all the actual service to my vehicle was good. But the experience was terrible and I don't plan on going back. I will work time into my schedule to go to Brandon Ford from here on out. More

Awesome Service! My Advisor Cara was awesome and very informative. I wouldn’t want to work with anyone else. Thanks so much. Great service! Because of Cara I wouldn’t My Advisor Cara was awesome and very informative. I wouldn’t want to work with anyone else. Thanks so much. Great service! Because of Cara I wouldn’t go anywhere else. More

Outstanding service Professional and courteous, Vets is the kind dealership that you keep coming back to for all the right reasons. Great sales team. Outstanding service Professional and courteous, Vets is the kind dealership that you keep coming back to for all the right reasons. Great sales team. Outstanding service department. More

Clutch replacement-6th time Service on poorly designed clutch performed again on 2012 Ford Focus. Usual one day turn around. Was disappointed with service as I had to return car Service on poorly designed clutch performed again on 2012 Ford Focus. Usual one day turn around. Was disappointed with service as I had to return car the same day as there was a reassembly issue requiring another day of service. More

Trustworthy, Friendly and Professional We Highly recommend Veterans Ford to all our fiends. As a customer of Veterans Ford for over 10 years, Travis has been absolutely amazing and is compl We Highly recommend Veterans Ford to all our fiends. As a customer of Veterans Ford for over 10 years, Travis has been absolutely amazing and is completely trusted with the professional servicing of all of our vehicles. We highly recommend Sean Bergen when it comes to buying a new Ford, he understands your needs and never pressures you into anything. The staff is friendly and always complete services in a professional manner. More

A great service department They always do a great job and treat me well every time I come in. I always recommend Veterans Service to my friends and family. They always do a great job and treat me well every time I come in. I always recommend Veterans Service to my friends and family. More

False code My check engine light came on and the code for it was stating that it had a misfire, that was not the case. It actually needed some kind of update to My check engine light came on and the code for it was stating that it had a misfire, that was not the case. It actually needed some kind of update to the PCM, and because of that I ended up wasting my lunch break to drive from St. Petersburg to Tampa, having to rent a car because they don’t provide loaner cars because there shuttle only goes 10 miles away from the dealership. If I would have known this, I would have taken my car to my local ford dealership where they provide loaners or a shuttle that will take you anywhere in town. I brought my car to Veterans Ford because I bought the car there, but with the way things are ran there I think I will just start going to my local Ford dealership in St. Petersburg, they treat me right and I don’t have to spend extra money on things like rental cars just to get back to work while my car is getting serviced. More

Awesome customer care I love Veterans ford! Their employees are very friendly, the service was done in a timely matter and i was pleased with my visit! Roberto is my favori I love Veterans ford! Their employees are very friendly, the service was done in a timely matter and i was pleased with my visit! Roberto is my favorite sales man since he was the one who sold me my fusion. Also Cara always gives me a warm welcome and I really love her energy! You guys really have a great team in there!! More