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139 Reviews of Veterans Ford Tampa - Service Center
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February 11, 2018
The Works I went for my appointment for The Works package service. I was 10 minutes early and the person who greeted me told me they were already backed up and I went for my appointment for The Works package service. I was 10 minutes early and the person who greeted me told me they were already backed up and it will take approximately 20 minutes before they finished servicing my car. It took an hour and 15 minutes. Be ready for the waiting game. Overall I got that done early on my day and I was able to take advantage of the rest of my day. More
by SpeedyGonzalez
Verified CustomerEmployees Worked With
Cara Marquis
February 11, 2018
Fast service, comfortable waiting room We go to this dealership rather than the one in our hometown because they're always open and available for us. The one in our hometown is always busy We go to this dealership rather than the one in our hometown because they're always open and available for us. The one in our hometown is always busy and always takes weeks to get us in we go to this one and wait even though it's quite a drive but this is the place where you bought the car and we really feel like they appreciate our business. They do good work and take good care of my car. More
by JASON.M.KEAN
Employees Worked With
Travis Tilwick
February 11, 2018
The car was returned with a loose wheel!!! As soon as I exit the dealer I heard a noise and I drove back to the shop. The bolts are totally loose. I never had such experience before. It’s unbel As soon as I exit the dealer I heard a noise and I drove back to the shop. The bolts are totally loose. I never had such experience before. It’s unbelievable that the mechanic rotated the wheels and released the car without checking the bolts !!! It could have damage the break; shaft , etc besides the safety risk!! The car was inspected and bolts tied up. This open a big question mark to the quality of future services Octavio Torres More
by OETORRES
Employees Worked With
Travis Tilwick
February 10, 2018
Great service department! Veterans Ford service department rocks! They are always friendly and honest. I would highly recommend this dealership from sales to service. This is t Veterans Ford service department rocks! They are always friendly and honest. I would highly recommend this dealership from sales to service. This is the best Ford dealership I have been to. More
by DSHARP
Employees Worked With
Cara Marquis, Travis Tilwick
February 09, 2018
Great Service - as USUAL Had "The Works" done while I waited. Done in a timely manner. Thanks. Didn't try the waiting room coffee. No Bagels or car wash like when I have w Had "The Works" done while I waited. Done in a timely manner. Thanks. Didn't try the waiting room coffee. No Bagels or car wash like when I have wife's Lexus serviced however. More
by PARK_RICHARD
Employees Worked With
Travis Tilwick
December 21, 2017
⭐️⭐️⭐️⭐️⭐️⭐️ Very fast and informative on the phone... great dealership and great service department. I usually send an employee to pick up my vehicle for me and Very fast and informative on the phone... great dealership and great service department. I usually send an employee to pick up my vehicle for me and it’s always an easy transaction More
by LBarth
Employees Worked With
Travis Tilwick
November 15, 2017
First service experience I scheduled my new Escape's first service for 8am. Due to a nearby accident and traffic jam, I was late. Service Tech Travis was very polite and said I scheduled my new Escape's first service for 8am. Due to a nearby accident and traffic jam, I was late. Service Tech Travis was very polite and said my vehicle could still be serviced. All went well and quicker than expected! Thanks Veterans Ford for selling me a vehicle and having great employees! More
by Mike
Employees Worked With
Travis Tilwick
July 15, 2017
Fast, Friendly Service I called at 2:15 pm to see if they by chance had any openings, for oil change and tire rotation. Booked a 3 pm appointment. Was greeted by the staff, I called at 2:15 pm to see if they by chance had any openings, for oil change and tire rotation. Booked a 3 pm appointment. Was greeted by the staff, and informed that they were just a bit backed up and they would get to service my car as soon as I can. At first I wondered "how long I would be waiting and did I make a mistake. We waited in the lobby and 30 min later they called me to tell me my car was done. Was definitely impressed. So what did they do right? Smiles when I was greeted. I was INFORMED upfront that they were a bit behind, and still finished in what I thought was a reasonable time. with our without a delay. More
by Cyndi
Employees Worked With
Travis Tilwick
May 09, 2017
Service Department needs to work on communication I dropped off my truck at 8 am with the assurance that it was a 1/2 day repair. When I heard nothing by 4pm, I called to see what was going on. I was I dropped off my truck at 8 am with the assurance that it was a 1/2 day repair. When I heard nothing by 4pm, I called to see what was going on. I was passed around to two different people and put on hold for over 10 minutes while they were trying to figure out what the status was on my truck. Finally they admitted that they hadn't even started on it and it would be ready in an hour. When I questioned why I hadn't been contacted to let me know what was going on, I was told that it was just one of those days... When we arrived to pick up my truck, they couldn't get their check approval machine to work and I waited another 15 minutes. After all that, I got in my truck and the warning light was still on. They hadn't even double checked it to see that all the repairs had been completed properly. They took my truck back in and fixed it so by now it was well past 6:30 pm. I complained to the manager and he explained that they were so busy and short-handed. I asked him why he didn't let us know that it was a busy day for repairs (we would have rescheduled) and he had no answer for that. We had plans to go out that night, hired a baby-sitter but by the time we got home it was so late we had to cancel our plans (but still pay the baby-sitter). We were contacted by the customer service department to find out how our service had been and I explained everything to her but no accommodations were offered, not even a call from the manager to apologize. More
by AMCS
Employees Worked With
Cara Marquis
April 19, 2017
Horrible Customer Service! I had to schedule my service appointment with the service manager because after a week of leaving messages for my service advisor no one returned my c I had to schedule my service appointment with the service manager because after a week of leaving messages for my service advisor no one returned my call. Made arrangements with the service manager to have my vehicle dropped off the night before my appointment date so it can be done first thing in the morning. I was told it would only take an hour to complete the job, but when I called at noon to pick up my vehicle it wasn't even looked at yet! Spoke to the service manager and he tried to put the blame on me saying he was sorry I misunderstood him! I picked up my vehicle at 3pm when it should have been ready at 9:30am. The service was covered by the dealership because it was the third time with the same issue and when I picked it up they wanted me to pay a $56 deductible! Really?!? I lost a day of work and was waiting around all day for something that should have taken and hour and you want to charge me?!? This was not the first time I had issues with the service department. The previous time I was there, to have my dashboard screen replaced they cracked the console around the dashboard screen and they tried to tell me it was there when it brought it in! I will never go back to this dealership, I've given them way too many chances and they have failed miserably! More
by Diane A
Employees Worked With
Brian Zeigler, Cara Marquis
