Veterans Ford Tampa - Service Center

Fast service, comfortable waiting room We go to this dealership rather than the one in our hometown because they're always open and available for us. The one in our hometown is always busy We go to this dealership rather than the one in our hometown because they're always open and available for us. The one in our hometown is always busy and always takes weeks to get us in we go to this one and wait even though it's quite a drive but this is the place where you bought the car and we really feel like they appreciate our business. They do good work and take good care of my car. More

Great service department! Veterans Ford service department rocks! They are always friendly and honest. I would highly recommend this dealership from sales to service. This is t Veterans Ford service department rocks! They are always friendly and honest. I would highly recommend this dealership from sales to service. This is the best Ford dealership I have been to. More

Great Service - as USUAL Had "The Works" done while I waited. Done in a timely manner. Thanks. Didn't try the waiting room coffee. No Bagels or car wash like when I have w Had "The Works" done while I waited. Done in a timely manner. Thanks. Didn't try the waiting room coffee. No Bagels or car wash like when I have wife's Lexus serviced however. More

⭐️⭐️⭐️⭐️⭐️⭐️ Very fast and informative on the phone... great dealership and great service department. I usually send an employee to pick up my vehicle for me and Very fast and informative on the phone... great dealership and great service department. I usually send an employee to pick up my vehicle for me and it’s always an easy transaction More

First service experience I scheduled my new Escape's first service for 8am. Due to a nearby accident and traffic jam, I was late. Service Tech Travis was very polite and said I scheduled my new Escape's first service for 8am. Due to a nearby accident and traffic jam, I was late. Service Tech Travis was very polite and said my vehicle could still be serviced. All went well and quicker than expected! Thanks Veterans Ford for selling me a vehicle and having great employees! More

Fast, Friendly Service I called at 2:15 pm to see if they by chance had any openings, for oil change and tire rotation. Booked a 3 pm appointment. Was greeted by the staff, I called at 2:15 pm to see if they by chance had any openings, for oil change and tire rotation. Booked a 3 pm appointment. Was greeted by the staff, and informed that they were just a bit backed up and they would get to service my car as soon as I can. At first I wondered "how long I would be waiting and did I make a mistake. We waited in the lobby and 30 min later they called me to tell me my car was done. Was definitely impressed. So what did they do right? Smiles when I was greeted. I was INFORMED upfront that they were a bit behind, and still finished in what I thought was a reasonable time. with our without a delay. More

Horrible Customer Service! I had to schedule my service appointment with the service manager because after a week of leaving messages for my service advisor no one returned my c I had to schedule my service appointment with the service manager because after a week of leaving messages for my service advisor no one returned my call. Made arrangements with the service manager to have my vehicle dropped off the night before my appointment date so it can be done first thing in the morning. I was told it would only take an hour to complete the job, but when I called at noon to pick up my vehicle it wasn't even looked at yet! Spoke to the service manager and he tried to put the blame on me saying he was sorry I misunderstood him! I picked up my vehicle at 3pm when it should have been ready at 9:30am. The service was covered by the dealership because it was the third time with the same issue and when I picked it up they wanted me to pay a $56 deductible! Really?!? I lost a day of work and was waiting around all day for something that should have taken and hour and you want to charge me?!? This was not the first time I had issues with the service department. The previous time I was there, to have my dashboard screen replaced they cracked the console around the dashboard screen and they tried to tell me it was there when it brought it in! I will never go back to this dealership, I've given them way too many chances and they have failed miserably! More

Above and Beyond Brian Ziegler and "Radio Brian" did an in depth review of what was wrong with my Sync system. It took a few hours to do so and although I did not like Brian Ziegler and "Radio Brian" did an in depth review of what was wrong with my Sync system. It took a few hours to do so and although I did not like the results that they found, they did not charge me for doing the diagnosis (which I understand is quite expensive). They were very thorough and super polite about it and seem to be willing to help me lobby with Ford to help get the problem fixed. The Service Team at Veterans Ford are always super polite and willing to help. I have confidence in their abilities More