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Veterans Ford Tampa - Service Center

Tampa, FL

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139 Reviews

139 Reviews of Veterans Ford Tampa - Service Center

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October 28, 2024

If I could rate them zero stars I would! Do not come here for vehicle maintenance! I have waited twice now over 4 hours for a simple oil change, it’s mind boggling and unacceptable. They sho More

by Clarke.desire5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maximilian Madsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Veterans Ford Tampa responded

Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.

November 27, 2023

Madison in the service department did agreat job helping me with my ford fusion. I would recommend Madison at veterans ford to help with your car service needs More

by Johhniemitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian Madsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Veterans Ford Tampa responded

Johh, we're glad to know Madison provided you with excellent service for your Ford Fusion at Veterans Ford. We appreciate the recommendation and look forward to assisting you in the future!

July 21, 2022

I bought a nice car from Veterans last year but the service they offer is terrible. I went to have a tire replaced because I purchased road hazard and the best warranty package they had. When I took my More

by 5050jimmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Richeson
Jul 22, 2022 -

Veterans Ford Tampa responded

Jimmy, while I am sorry to see that you are disappointed, I think it is only fair to include some more information about what happened here. Customer safety is our top priority, and we have been actively working to assist with your vehicle. The repairs were completed at U-Haul in an attempt to help make things right for you, and it is concerning to see that this was not better reflected in your experience. I can see that you are frustrated, and I would appreciate the chance to speak with you directly to see if there is anything more I can do to address this feedback. If you are willing to discuss this further, please feel free to give me a call. Thank you, Travis Letson - Fixed Operations Director - 813-962-1100

December 12, 2021

Best customer service in the Service Department. Very pleased with Carter as our Service Advisor. He went above and beyond to help us. He had an issue with a recall and he made sure my truck was fixed ri More

by Rog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter
Dec 13, 2021 -

Veterans Ford Tampa responded

Rog, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Carter and the Veterans Ford team. Drive safely, and we hope to see you back again down the road!

October 04, 2021

going to a dealership you think that you would feel safe from all the sharks out there. in this case i was wrong never felt so cheated as i did in your dealer. More

by ftrujillo1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Letson
Oct 05, 2021 -

Veterans Ford Tampa responded

Mr. Trujillo, I am sorry you feel this way. It is difficult to quote a price to overhaul the transmission without having it torn apart. However, we did quote you what a new one would cost, and a rough estimate on the cost to repair it.

November 29, 2018

Best Service I've Ever Had from a Dealership I've always hated dealerships for service because they force you to deal with a pushy, unkowledgeable salesperson instead of a mechanic. Not only di More

by OdysseyBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Zeigler, Dave Richeson, Cara Marquis, Travis Tilwick
July 04, 2018

HORRIBLE CUSTOMER SERVICE AND VEHICLES My vehicles battery went out, they told me I have 10 minutes to get to their location from West Tampa or they are not able to change my battery until More

by green23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Pawlow
Jul 05, 2018 -

Veterans Ford Tampa responded

We are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Lorenzo Pena at (813) 637-2947 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 15, 2018

This last visit was rough I came in for a rotation and balance but was told I didnt need a balance and only received a rotation. When I went to leave the lot I still had a tir More

by Bjammin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cara Marquis, Travis Tilwick
Jun 05, 2018 -

Veterans Ford Tampa responded

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Veterans Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call Lorenzo Pena at (813)962-1100 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 15, 2018

Service was very friendly Just went in for an oil change. The works. It was supposedly going to take about 1.5 hours but was done in less than an hour. Only complain I have is More

by gelito81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Richeson
May 13, 2018

Did not perform work that they charged me for. Usually have good service here it is more expensive than going to other mechanics generally but usually have a good experience. Picked my car up yeste More

by MCREEK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cara Marquis
May 14, 2018 -

Veterans Ford Tampa responded

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Veterans Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call Lorenzo Pena at (813)962-1100 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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